Hi Everyone,
I had a question - I noticed that I've always purchased and registered products to my account (even when purchasing for family) and saw that I had 30 cases open with Apple in regards to call-ins and questions to products.
About 10 of those cases where mine and the other 20 from family when they had questions (everything was tied to my account). I've always purchased the iPhones in my family so anytime my mom has an issue and calls in it goes under my Apple account.
Just wondering - does anyone who has worked for Apple Support know if they label bad/trouble customers for calling in too many times or returning items?
I've been a longtime customer (almost 10 years) but I wanted to check if my account could ever get red-flagged or anything. I was told by Apple that they create a Case Number every time a call is made to ask a question for referencing - I just hate that everything is tied to my account.
I had a question - I noticed that I've always purchased and registered products to my account (even when purchasing for family) and saw that I had 30 cases open with Apple in regards to call-ins and questions to products.
About 10 of those cases where mine and the other 20 from family when they had questions (everything was tied to my account). I've always purchased the iPhones in my family so anytime my mom has an issue and calls in it goes under my Apple account.
Just wondering - does anyone who has worked for Apple Support know if they label bad/trouble customers for calling in too many times or returning items?
I've been a longtime customer (almost 10 years) but I wanted to check if my account could ever get red-flagged or anything. I was told by Apple that they create a Case Number every time a call is made to ask a question for referencing - I just hate that everything is tied to my account.