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Does apple replace chargers?

L

luharribad

macrumors newbie
Original poster
If your computer is under warranty/applecare, will apple replace your magsafe charger if it stops working or the wire splits open?
 
Inside apple care I would think so, yes unless YOU damaged it or your dog
chewed through the cable !

Got applecare ?
Give 'em a call.
M.
 
luharribad said:
If your computer is under warranty/applecare, will apple replace your magsafe charger if it stops working or the wire splits open?
Click to expand...
If it fails due to a manufacturing defect, yes, they will replace it under warranty/AppleCare. If it fails due to normal wear and tear or misuse, no. Your best approach is to take it to the Apple store and ask.
 
From my experience, if it is a split in the wire they will say it is not a manufacturing issue and that likely you plugged the charger in with a strange angle to the wire.
 
Pressure said:
My experience has been that they will exchange the charger no questions asked.
Click to expand...

Same. They switched my charger even though it was out of Applecare 2 months ago. Just gotta be nice and not entitled is my approach, because if it is out of warranty they are doing you a favor.
 
it depends on the genius u run into. the first guy at the apple store in Barcelona told me that they do not replace the charger (the same guy claimed my iPhone 5 battery was fine) so I went there again on another day and the guy checked my iPhone and said the battery is faulty and gave me a new one as well as replacing my charger without questions asked
 
luharribad said:
If your computer is under warranty/applecare, will apple replace your magsafe charger if it stops working or the wire splits open?
Click to expand...
Mine was under warranty from a 2012 MBP and failed to charge with no external defects. I do not have Applecare on it. I called and they shipped me a new one with a return label to send the charger side back to them. They weren't interested in having the power cord portion back with it. Took 2 days to receive the new one.
 
If the problem relates to cable strain near the MagSafe connector, Apple does have a replacement program:

http://support.apple.com/kb/ts4127
 
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