Does apple replace chargers?

Discussion in 'MacBook Pro' started by luharribad, Apr 17, 2014.

  1. luharribad macrumors newbie

    Joined:
    Mar 24, 2014
    #1
    If your computer is under warranty/applecare, will apple replace your magsafe charger if it stops working or the wire splits open?
     
  2. Marty62 macrumors 6502

    Joined:
    Mar 11, 2010
    Location:
    Berlin formerly London
    #2
    Inside apple care I would think so, yes unless YOU damaged it or your dog
    chewed through the cable !

    Got applecare ?
    Give 'em a call.
    M.
     
  3. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #3
    If it fails due to a manufacturing defect, yes, they will replace it under warranty/AppleCare. If it fails due to normal wear and tear or misuse, no. Your best approach is to take it to the Apple store and ask.
     
  4. Xgm541 macrumors 6502a

    Joined:
    May 3, 2011
    #4
    From my experience, if it is a split in the wire they will say it is not a manufacturing issue and that likely you plugged the charger in with a strange angle to the wire.
     
  5. Pressure macrumors 68040

    Pressure

    Joined:
    May 30, 2006
    Location:
    Denmark
    #5
    My experience has been that they will exchange the charger no questions asked.
     
  6. schizbomb macrumors 6502

    Joined:
    May 14, 2011
    Location:
    Texas
    #6
    Same. They switched my charger even though it was out of Applecare 2 months ago. Just gotta be nice and not entitled is my approach, because if it is out of warranty they are doing you a favor.
     
  7. bushido Suspended

    bushido

    Joined:
    Mar 26, 2008
    Location:
    Germany
    #7
    it depends on the genius u run into. the first guy at the apple store in Barcelona told me that they do not replace the charger (the same guy claimed my iPhone 5 battery was fine) so I went there again on another day and the guy checked my iPhone and said the battery is faulty and gave me a new one as well as replacing my charger without questions asked
     
  8. SMDBill macrumors 6502

    Joined:
    Apr 12, 2013
    #8
    Mine was under warranty from a 2012 MBP and failed to charge with no external defects. I do not have Applecare on it. I called and they shipped me a new one with a return label to send the charger side back to them. They weren't interested in having the power cord portion back with it. Took 2 days to receive the new one.
     
  9. marvin4653 macrumors regular

    Joined:
    Jun 11, 2012
    #9
    If the problem relates to cable strain near the MagSafe connector, Apple does have a replacement program:

    http://support.apple.com/kb/ts4127
     

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