Does apple replace chargers?

Discussion in 'MacBook Pro' started by luharribad, Apr 17, 2014.

  1. luharribad macrumors newbie

    Mar 24, 2014
    If your computer is under warranty/applecare, will apple replace your magsafe charger if it stops working or the wire splits open?
  2. Marty62 macrumors 6502

    Mar 11, 2010
    Berlin formerly London
    Inside apple care I would think so, yes unless YOU damaged it or your dog
    chewed through the cable !

    Got applecare ?
    Give 'em a call.
  3. GGJstudios macrumors Westmere


    May 16, 2008
    If it fails due to a manufacturing defect, yes, they will replace it under warranty/AppleCare. If it fails due to normal wear and tear or misuse, no. Your best approach is to take it to the Apple store and ask.
  4. Xgm541 macrumors 65816

    May 3, 2011
    From my experience, if it is a split in the wire they will say it is not a manufacturing issue and that likely you plugged the charger in with a strange angle to the wire.
  5. Pressure macrumors 68040


    May 30, 2006
    My experience has been that they will exchange the charger no questions asked.
  6. schizbomb macrumors 6502

    May 14, 2011
    Same. They switched my charger even though it was out of Applecare 2 months ago. Just gotta be nice and not entitled is my approach, because if it is out of warranty they are doing you a favor.
  7. bushido Suspended


    Mar 26, 2008
    it depends on the genius u run into. the first guy at the apple store in Barcelona told me that they do not replace the charger (the same guy claimed my iPhone 5 battery was fine) so I went there again on another day and the guy checked my iPhone and said the battery is faulty and gave me a new one as well as replacing my charger without questions asked
  8. SMDBill macrumors 6502

    Apr 12, 2013
    Mine was under warranty from a 2012 MBP and failed to charge with no external defects. I do not have Applecare on it. I called and they shipped me a new one with a return label to send the charger side back to them. They weren't interested in having the power cord portion back with it. Took 2 days to receive the new one.
  9. marvin4653 macrumors regular

    Jun 11, 2012
    If the problem relates to cable strain near the MagSafe connector, Apple does have a replacement program:

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