Does Apple replace iPads with new ones?

Discussion in 'iPad' started by Neeliosis, Aug 9, 2010.

  1. Neeliosis macrumors regular

    Neeliosis

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    #1
    So I got a few dead pixels on mine and it's really bothering me, I got it the first day it came out, and was wondering, do they replace it with refurbished iPads or new ones? There's just something about refurbs that I don't like.
     
  2. saberahul macrumors 68040

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    #2
    Chances are high you will get a re-furb iPad. I, too, hate refurbs.
     
  3. Neeliosis thread starter macrumors regular

    Neeliosis

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    #3
    I JUST dented mine. -____- But I saw a thread from last month. A guy was claiming he got a NEW iPad.
     
  4. saberahul macrumors 68040

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    #4
    Yes, because that was last month. A month ago the reserve list was still on (I heard it closed now I do not know) and stocks were still very low. Today it's much easier to get an iPad and since many people have already returned opened ones and changed for dead pixels, you will probably get a refurb. If by chance they dont have refurbs then they should give you a new one - it's a hit or miss really. Go talk and if the guy gives new, you're good. If not, just keep it and try something else.
     
  5. Neeliosis thread starter macrumors regular

    Neeliosis

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    #5
    I'm gonna call support and ask. Thanks for the help guys!
     
  6. saberahul macrumors 68040

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    #6
    Hey, no giving credit to anyone else but me :p
     
  7. Neeliosis thread starter macrumors regular

    Neeliosis

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    #7
    LOL. I thought I saw 2 people.

    Correction: Thanks for the help dude!
     
  8. XJ13sd macrumors member

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    Jun 20, 2010
    #8
    Got my iPad wifi on launch day, 3 days ago turned it on half the screen was black with dead pixels. Took it to apple had a new one in 5 min. Awesome.
    Also, mine came right out of a new box, watched him take it out, take the plastic off etc..but he would not let me walk out with the new box or unwrapped. He just didn't have one that comes in the brown box.

    We were talking about returns and refurbs (I felt this guy actually knew what he was talking about when it came to apple products) and he said that even the brown box replacements right now are ALL new, it takes around 6 months for apple to begin receiving enough returns, refurbish them, and send them out to stores before refurbs are used as replacements. Makes sense to me. But I was glad to see mine come out of an actual ipad box anyways.
     
  9. saberahul macrumors 68040

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    #9
    Hehe. You're welcome.
    Glad to hear that you got a new one but I"m curious of one thing. If the refurbs aren't actually refurbs then why would they give out the "not" newly packed boxes to some people?
     
  10. PhelpsiPhan macrumors 6502

    PhelpsiPhan

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  11. Tom G. macrumors 68000

    Tom G.

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    #11
    Actually the Refurbs are tested better than the new ones. The new ones just get the standard manufacturers final test. The refurbs are burned in and tested throughly.
     
  12. Greg M macrumors 6502

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    #12
    People just don't get it, do they? I've got no problems with an apple refurb. Same warranty and same high quality as new.
     
  13. TOYSTER17 macrumors regular

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    Aug 2, 2010
    #13
    Mine had a small dent and plenty of scratches (got it from craigslist). Exchanged it last week because of light leakage, wasn't really bad at all as you had to be in a dark room to actually see it but those scratches on the back were driving me crazy! This one is actually a bit worse with the light leakage, but hey it's scratch and dent free. I'll wait a little while to exchange it so they have more time to fix light leakage. Anyway, guy said it was brand new and not a refurbished.
     
  14. XJ13sd macrumors member

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    Jun 20, 2010
    #14
    Glad to hear that you got a new one but I"m curious of one thing. If the refurbs aren't actually refurbs then why would they give out the "not" newly packed boxes to some people?

    The guy told me that upon the initial production they must make some extra specifically for early problems and they just pack them in the brown box instead of a nice iPad box because they are not going to be sold off the shelf, they are specifically reserved for problems with the first batch. iPhone 4 he told me is the same way right now, not enough returns to meet replacement demands, if you return an iPhone 4 right now, even from a brown box its new. Just what he told me which makes sense as it takes apple time to get enough problematic devices back to actually refurb and ship back to stores.
     
  15. tonyt3rry macrumors member

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    Aug 5, 2010
    #15
    I think it's usually refurbs they look just as new it doesn't bother me they are treated like they are new and go through all the tests.
     
  16. Bernard SG macrumors 65816

    Bernard SG

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    #16
    Not enough returns:eek:?? I thought IP4 was a piece of junk that couldn't make phone calls :D.
     
  17. redbotsoftware macrumors regular

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    #17
    You guys were actually able to return dented iPads? Without an issue? That's amazing, cuz it's physically damaged, can't be a defect, right?
     
  18. Batt macrumors 65816

    Batt

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    #18
    Yeah, I'll be surprised if he gets an exchange for a self-inflicted dent.
     
  19. macsarethebest macrumors regular

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    #19
    So if you got it you couldn't sell it as new!
     
  20. XJ13sd macrumors member

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    #20
    If it's dented they are not replacing it for you. My iPad was in perfect condition, not a singular scratch even, he did a full inspection of he iPad and I got it replaced because NO other damage was inflicted on the iPad.

    You would think more returns of the ip4 would be made, because yeah the ip4, sucks, oh wait.... It's the best phone I've ever owned, no case, no bumper, works great :eek: but yeah please don't buy the ip4 cause it can't make phone calls. :mad: lol anyone who returned the phone simply because of the reception "issue" (not proximity or other problems) doesn't deserve this awesome phone.
     
  21. saberahul macrumors 68040

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    #21
    How exactly does the iP4 relate to this thread?
     
  22. TOYSTER17 macrumors regular

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    Aug 2, 2010
    #22
    sorry reply meant for XJ13sd

    You're wrong because my iPad had a small dent on the back, PLENTY of scratches. I think as long as there's something wrong, like there was with mine (light leakage), they will replace it. In fact, he didn't even say anything about the back of it. He stated on the Genius Bar service thing they give you a copy of that it was in "decent shape," so obviously he saw the back and had no problems with it. Wasn't just him that saw it, there was probably about four of them that took it to the bathroom to check out the leakage.
     
  23. Neeliosis thread starter macrumors regular

    Neeliosis

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    #23
    I absolutely love the fact that you all replied after I went to bed. LOL. So I came back from the SoHo Apple store a few hours ago, the guy ran some "diagnostics" on the iPad to see if he can pick up other problems, but honestly I don't think he did anything. LOL. I couldn't see what box he took the iPad out of, but I saw him put a NEW iPad box away, so I'm guessing that he took it out of that. I asked him if it was a refurb, he said that since it's a new device, probably not. Anyways, I compared the new serial number to my old serial, and it is almost identical except for some places here and there. I'm on my way home from work. Can't wait to sync everything back and finally put my custom pencil stand to work. There was a HUGE dent that was bothering me btw; one of the reasons I actually wanted to get it swapped, besides the dead pixels. I hate the fact that the aluminum backing is soft (not literally), I had no scratches, only dents. I've had it since release day, and it was in a case from then on. Sorry to go off-topic. LOL.
     
  24. PinkyMacGodess macrumors 68040

    PinkyMacGodess

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    #24
    I think that the apple store folks have a little more latitude on what they can do.

    I *did* get a refurb about a month ago from applecare. It had the same, and worse, problems than mine had. What led me to think that it was a refurb was the serial number and the guy that I was transferred to after I called to report that the replacement was gorked. He admitted that it was a refurb, and offered to send out another one. I asked if I could just keep my original one and wait for the patch that was due RSN. He was surprised and said that I could do that and to write KGP on the box so that some other schmuck would get it...

    Yes, I remember the 3GS, they were taking new phones out of retail boxes to swap with people. Then they 'ran out' and started the plain brown wrapper boxes... Yeah, as someone alluded to, I wonder if Apple's manufacturing slaves put less time into the 'new' products as the refurb people put into the refurbishment process... :confused:

    I've never had a problem with a refurbished unit and I own three...
     
  25. TOYSTER17 macrumors regular

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    #25
    Hmm what about the serial number? how can you tell if it's a refurb from the serial number?
     

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