Become a MacRumors Supporter for $25/year with no ads, private forums, and more!

theodorr

macrumors member
Original poster
Jan 26, 2019
32
7
What's your experience with Apple when going in for a repair? Someone told me that "they don't repair iPhones because it would break the water resistant seal so they just give you a new one" but they do battery swaps and out of warranty screen repairs all the time.
 

kurtatx

macrumors demi-god
Oct 20, 2011
12,288
9,877
Austin, TX
What's your experience with Apple when going in for a repair? Someone told me that "they don't repair iPhones because it would break the water resistant seal so they just give you a new one" but they do battery swaps and out of warranty screen repairs all the time.
It's a case by case thing. Depends on a number of factors as issued above. Unless that someone is an Apple representative, take their feedback with a grain of salt
 
Comment

theodorr

macrumors member
Original poster
Jan 26, 2019
32
7
thank you for the info guys! I guess when things settle a bit with the craziness going around right now I’ll just go to an Apple store... my XR has this extremely subtle yellow hue towards the bottom of the screen and I don’t know if it’s normal variation or actual issue
 
Comment

alpi123

macrumors 68000
Jun 18, 2014
1,535
1,740
Everyone saying it's case by case... but in most cases you'll get an instant replacement, if they have one in stock. This mostly applies to hardware issues.
 
Comment

jbachandouris

macrumors 603
Aug 18, 2009
5,319
2,312
Upstate NY
thank you for the info guys! I guess when things settle a bit with the craziness going around right now I’ll just go to an Apple store... my XR has this extremely subtle yellow hue towards the bottom of the screen and I don’t know if it’s normal variation or actual issue
If you have AppleCare Plus, you could try using phone support. It may be possible to do what is called an advanced exchange. They send you the replacement and you send yours in when you receive the replacement. There is a hold placed on your credit card, but with their stores being closed, it may be easier to get a replacement.
 
Comment

JPack

macrumors 604
Mar 27, 2017
6,893
11,716
Battery and display repairs are part replacements.

Most other items are whole device replacements.

The water resistant gasket is replaced every time Apple opens the device.
 
Comment

theodorr

macrumors member
Original poster
Jan 26, 2019
32
7
thank you for the info guys! I guess when things settle a bit with the craziness going around right now I’ll just go to an Apple store
If you have AppleCare Plus, you could try using phone support. It may be possible to do what is called an advanced exchange. They send you the replacement and you send yours in when you receive the replacement. There is a hold placed on your credit card, but with their stores being closed, it may be easier to get a replacement.
Don’t have Apple Care+ unfortunately.
 
Comment

ApfelKuchen

macrumors 68040
Aug 28, 2012
3,939
2,502
Between the coasts
If you have AppleCare Plus, you could try using phone support. It may be possible to do what is called an advanced exchange. They send you the replacement and you send yours in when you receive the replacement. There is a hold placed on your credit card, but with their stores being closed, it may be easier to get a replacement.
Just to clarify, you don't need to have AppleCare Plus to use phone support. Call them. They'll tell you whether they can provide support (in my experience, they usually can). If you need a repair that is not covered by warranty, then they'll ask you if you want to setup a paid repair.

Right now, with most Apple Stores closed for Covid-19, Apple's US website is directing people who need service to either use the Apple website or to call the toll-free number.
 
Comment

theodorr

macrumors member
Original poster
Jan 26, 2019
32
7
I'm paranoid that if they're replacing the screen it won't be the same fit and finish like a new/refurb unit lol
 
  • Like
Reactions: DCIFRTHS
Comment

vertical smile

macrumors 603
Sep 23, 2014
5,686
6,478
I had a repeat, intermittent issue that Apple attempted to fix multiple times, and for some reason, was never fixed even though they had my iPhone twice.

The third time, instead of attempting to fix the phone, it was just swapped for a refurbished one.

It will most likely be replaced with a refurbished one, but just as good as new.
 
  • Like
Reactions: jbachandouris
Comment

Relentless Power

macrumors Nehalem
Jul 12, 2016
35,298
37,969
What's your experience with Apple when going in for a repair? Someone told me that "they don't repair iPhones because it would break the water resistant seal so they just give you a new one" but they do battery swaps and out of warranty screen repairs all the time.

Whoever told you that, that’s not accurate at all. When Apple repairs a phone, they actually are trained to replace the water seal gasket within the phone. Anytime the phone is opened for repair/battery replacement, the original seal is automatically compromised, I’m not even sure if Apple can even use the original seal if they wanted to.
 
Comment

theodorr

macrumors member
Original poster
Jan 26, 2019
32
7
Whoever told you that, that’s not accurate at all. When Apple repairs a phone, they actually are trained to replace the water seal gasket within the phone. Anytime the phone is opened for repair/battery replacement, the original seal is automatically compromised, I’m not even sure if Apple can even use the original seal if they wanted to.

yeah I know this is what I know too, but I don't have an official Apple store here, only authorised service providers
 
Comment

Lekro

macrumors 6502a
Mar 23, 2019
532
274
Budapest, Hungary
They replace: Battery, camera, Taptic Engine, Speaker, Screen, SIM tray, whole unit.
If the device has a combination of those, they usually replace. They replace the IP67 / 68 seals for each repair.

The XR screens all have a subtle yellow hue on the bottom, mine has it too and every XR I have seen.
 
Comment

theodorr

macrumors member
Original poster
Jan 26, 2019
32
7
They replace: Battery, camera, Taptic Engine, Speaker, Screen, SIM tray, whole unit.
If the device has a combination of those, they usually replace. They replace the IP67 / 68 seals for each repair.

The XR screens all have a subtle yellow hue on the bottom, mine has it too and every XR I have seen.
I asked someone from where I live, he had a screen defect and they replaced the whole unit. My friend’s XR has the most uniform screen I have ever seen in my life, but he’s usually very lucky with tech. Anyway went to the authorised reseller and right now I’ll have to send it to the service by myself because of the virus... I’ll wait a few weeks from now.
 
Last edited:
Comment

DCIFRTHS

macrumors 65816
Jan 25, 2008
1,078
502
Whoever told you that, that’s not accurate at all. When Apple repairs a phone, they actually are trained to replace the water seal gasket within the phone. Anytime the phone is opened for repair/battery replacement, the original seal is automatically compromised, I’m not even sure if Apple can even use the original seal if they wanted to.

How do you know this? I ask because I hope that it's true, but I've never seen any evidence to support it.
 
Comment

freeagent

macrumors 6502a
Mar 9, 2020
534
333
They have mostly replaced my older phones that had a headphone jack, they replaced one 7 and repaired one 7 for me. I have two lines on my account, one for her. She only had a problem with her 4S sleep button, no problems with her 5S and 7. She can have my xs max or get a new one when she is tired of her 7.
 
Comment

JPack

macrumors 604
Mar 27, 2017
6,893
11,716
I'm paranoid that if they're replacing the screen it won't be the same fit and finish like a new/refurb unit lol

A refurbished iPhone has a new chassis and battery. The rest of the components are salvaged from used iPhones.

I'll take a new replacement display instead of a refurb unit any day.
 
Comment

freeagent

macrumors 6502a
Mar 9, 2020
534
333
My xs max is certified preowned and was as mint as a brand new phone when I unboxed it. And half price.
 
Comment

PeterRollback

macrumors regular
Mar 3, 2015
219
63
Arizona
That screen tint issue you’re describing will more than likely her resolved with a new screen. Meaning a repair and not a full unit replacement. Anytime Apple attempts a repair on the device, the install a new water resistance adhesive. I went in for a screen repair and they told me that the phone was no longer water resistant due to the point of impacts on the screen, but they reassured me that it would be after the repair.
 
Comment

akash.nu

macrumors G3
May 26, 2016
9,447
11,171
A refurbished iPhone has a new chassis and battery. The rest of the components are salvaged from used iPhones.

I'll take a new replacement display instead of a refurb unit any day.

I mean, as long as it’s certified by Apple, does it really make any difference? It still goes through the exact process of putting things together as a brand new device and chips do not really ware out by day to day use, so I don’t see the point.
 
Comment
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.