Does Apple warranty cover dead pixels?

Discussion in 'MacBook Air' started by Sensamic, Jul 29, 2016.

  1. Sensamic macrumors 68030

    Joined:
    Mar 26, 2010
    #1
    Found a couple of tiny dead pixels on my MacBook Air screen the other day. Not a huge deal but I have two years of warranty.

    Can I ask Apple to replace the screen because of two or three dead pixels? Has anyone done that?

    Thanks!
     
  2. kohlson macrumors 6502a

    Joined:
    Apr 23, 2010
    #3
    Depending on how convenient it is to get to an Apple Store, it can't hurt to ask. I have gone into our local store several times, and the answers are usually very customer friendly (that's obviously a problem - let's fix it). My phone had some display issues, almost certainly due to the fact that by living in my back pocket it was slightly bent. The first time I asked, they wanted to charge a replacement fee. I declined. A few months later they replaced it for free. To other factors to weigh - this is all Apple Care, and swapping out units is a pain, what with backups, etc
     
  3. weckart macrumors 68040

    Joined:
    Nov 7, 2004
    #4
  4. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #5
    The linked document on the Apple support site is not an internal document. Here is the similar statement for Apple products released in 2010 and later. Apple's position is that a certain number of dead pixels is considered acceptable, so they may not offer a free replacement for only a few dead pixels. They do suggest that you inquire about it to find out.
     
  5. weckart macrumors 68040

    Joined:
    Nov 7, 2004
    #6
    The newer wording drops any indication about what is acceptable, so it seems to be one for the lawyers, IMHO.

    Not that it helps for the US but this "pixel policy" does not obtain in Europe. Lots of sellers tried it in the early noughties but were challenged and had to admit defeat. What is agreed between distributor and retailer cannot be enforced onto the consumer.
     
  6. Sensamic thread starter macrumors 68030

    Joined:
    Mar 26, 2010
    #7
    I'm in Europe and don't have Apple Care. There's also no Apple stores where I live. I bought it from a big retailer here. Will have to ask.
     

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