Does AppleCare cover mouse and keyboard?

Discussion in 'iMac' started by JBaker122586, Dec 27, 2007.

  1. JBaker122586 macrumors 65816

    Joined:
    Jun 21, 2007
    #1
    I just got a new 20" 2.4 GHz with the 3 year extended AppleCare.
    On my last Mighty Mouse, the scroll ball stopped rolling after about a year.
    If the one that comes with my new Mac breaks, will I be able to claim that under AppleCare and get a new one?
    Right now, I'm kind of hesitantly using the scroll ball so it won't get stuck again.
    Thanks in advance if anyone knows.
     
  2. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #2
    Yes.

     
  3. JBaker122586 thread starter macrumors 65816

    Joined:
    Jun 21, 2007
    #3
    Alright, good. Has anyone else tried this?
    I'm still kind of afraid they'd end up blaming it on the dust and gunk that I let get in it and blame the problem on "user error" or something.
     
  4. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #4
    They will not blame you, although they'll probably try to clean it before they offer you a replacement.

    You could always request a replacement over the phone (1-800-APL-CARE).
     
  5. JBaker122586 thread starter macrumors 65816

    Joined:
    Jun 21, 2007
    #5
    Ok cool, thanks.
    I'm just glad to know that I'll get a new or fixed one without much hassle if/when this one goes bad.
    I assume most/all will eventually crap out? I got tired of using my previous Mighty Mouse without scrolling capabilities for almost a year.
     
  6. blurb23 macrumors 6502a

    Joined:
    Feb 25, 2007
    #6
    Just as a question: It says that displays are only covered with Mac mini's, Mac Pro's, and MBP's? What about Macbooks?
     
  7. hologram macrumors 6502

    Joined:
    May 12, 2007
  8. blurb23 macrumors 6502a

    Joined:
    Feb 25, 2007
    #8
    Just checking :p

    I wasn't sure if it was purposely omitted or not, considering it comes straight from the Apple site.
     
  9. Macky-Mac macrumors 68030

    Macky-Mac

    Joined:
    May 18, 2004
    #9
    I think they assume that you assume that built-in components such as the displays on macbooks are part of the computer and are thus covered by applecare
     
  10. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #10
    No, if you purchase an external display (which is what I think blurb23 meant) with an iMac or MacBook, you'd have to buy separate AppleCare for the display.

    From Apple's terms:
     
  11. cortezcow macrumors newbie

    Joined:
    Sep 11, 2009
    #11
    Yes, the mouse is covered. I had a similar issue with my rollerball. I called AppleCare and they walked me through these steps:

    1) Unplug the mouse
    2) Get a paper towel and dampen it.
    3) Flip the mouse upside down and roll the ball on the damp papertowel, going up and down, side to side and in circles. Do this for a bit. Applying a slight amount of pressure
    4) Take a plain sheet of paper, and on a hard surface to the same thing that you did to the papertowel. Applying a slight amount of pressure.
    5) Plug it back in and test it.

    If it is still not working, they will replace it. They recommend that you clean the rollerball like that every month or so to keep it from build up.

    Hope this helps.
     
  12. Eddyisgreat macrumors 601

    Joined:
    Oct 24, 2007
    #12
    How did you even find this thread? Its over a year old.
     
  13. Giverny macrumors newbie

    Joined:
    Nov 22, 2009
    #13
    mac mouse stopped scrolling

    We used electrical contact cleaner to clean the mouse by compressing the mouse ball slightly while doing a 2 second spray into the housing. Then rotating the ball on a clean cloth until the black drainage becomes clear. Works like a dream!
     
  14. Mike Macintosh macrumors regular

    Mike Macintosh

    Joined:
    Sep 20, 2009
    Location:
    Washington State
    #14
    More like almost 2.
     
  15. Giverny macrumors newbie

    Joined:
    Nov 22, 2009
    #15
    old quote

    If this is directed at me, then it was due to an attempt to fix my mouse. When it didn't happen here, I found help elsewhere. Due to it working so well, I decided to share. Someone else may be looking for an answer as well.
     

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