Does AppleCare cover water damage? 6s.

Discussion in 'iPhone' started by Jefe's MacAir, Jul 27, 2017.

  1. Jefe's MacAir macrumors 6502

    Joined:
    Nov 21, 2010
    #1
    Purchased phone and AppleCare approx. 22 months ago when the 6s was released.

    I rolled (capsized) my kayak yesterday while fishing trying to grab a tackle box I had dropped overboard. My iPhone 6s was in my pocket and it and I remained submerged between 30-40 minutes.

    I make a 'Genius' appt. w/ Best Buy Geek service for today and was told that water damage is not covered under AppleCare. I was dumbfounded.

    I came home and Googled it. I have conflicting information. 1. Apple states that it does NOT cover water damage under AppleCare. This was news to me. I looked further and there's definitely information out there that states it IS covered. But these are dated. Before I go researching, I thought I might come here and hopefully get some quick and accurate information. I guess I'm wondering if at one time it was covered and now it is not. And if it was at one time covered, can "I" still get coverage due to the date purchased. TIA.
     
  2. wytwolf macrumors regular

    Joined:
    Apr 23, 2012
    #2
    AppleCare does no cover water damage, AppleCare+ will cover up to two incidents of accidental damage coverage for a fee. You have to confirm if you have AppleCare or AppleCare+.
     
  3. harlenmm77 macrumors 6502

    Joined:
    Nov 5, 2016
    #3
    AppleCare is what comes with all phones, for 1 year. It does not cover water damage or any other user induced damage. AppleCare+ is what you purchase that extends coverage to 2 years and includes coverage for user damage including water damage. There is a deductible for it.

    From their terms and conditions

    “ADH(accidental damage from handling) coverage only applies to an operational or mechanical failure caused by an accident from handling that is the result of an unexpected and unintentional external event (e.g. drops and damage caused by liquid contact) that arises from your normal daily usage of the Covered Device as intended for such Covered Device.”
     
  4. Ulenspiegel macrumors 68030

    Ulenspiegel

    Joined:
    Nov 8, 2014
    Location:
    Land of Flanders and Elsewhere
    #4
    Apple Care+:

    "ADH coverage will expire and all of Apple’s obligations to you under this section 3.2 will be fulfilled in their entirety before the end of the Plan Term when Apple, as a result of ADH claims, has provided to you two (2) Service Events. ADH coverage only applies to an operational or mechanical failure caused by an accident from handling that is the result of an unexpected and unintentional external event (e.g. drops and damage caused by liquid contact) that arises from your normal daily usage of the Covered Device as intended for such Covered Device...

    Apple may ask you to provide an explanation of where and when the accident occurred with a detailed description of the actual event. Apple will deny your claim if you fail to pay the service fee or fail to provide information relating to the accident when asked.

    • Under AppleCare+ for iPhone, you will pay a $29 (U.S.) dollar (CA$39) service fee plus applicable tax for a Screen-only ADH Claim or a $99 (U.S.) dollar (CA$129) service fee plus applicable tax for All Other ADH Claim.
    • Under AppleCare+ for iPad, you will pay a $49 (U.S.) dollar (CA$49) service fee plus applicable tax for each ADH claim.
    • Under AppleCare+ for iPod, you will pay a $29 (U.S.) dollar (CA$29) service fee plus applicable tax for each ADH claim.
    • Under AppleCare+ for Apple Watch, you will pay a $69 (U.S.) dollar (CA$89) service fee plus applicable tax for each ADH claim..." (Source)
     
  5. Jefe's MacAir thread starter macrumors 6502

    Joined:
    Nov 21, 2010
    #5
    On chat w/ support right now. It IS covered under AppleCare+. And getting replaced as we speak. Thanks for the replies.

    Why would the Geek deny me?
     
  6. Volgin Suspended

    Volgin

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    Jul 17, 2017
    Location:
    Smithfield, RI
  7. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Los Angeles, CA
    #7
    Because the geek is works for bestbuy whom you should not be dealing with if the phone is older than the best buy return window (14 or 30 days whatever). And you can't make genius appts at best buy, that's only at Apple. Deal with Apple for all issues outside of your return window.
     
  8. Volgin Suspended

    Volgin

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    Jul 17, 2017
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    Smithfield, RI
  9. Jefe's MacAir, Jul 27, 2017
    Last edited: Jul 27, 2017

    Jefe's MacAir thread starter macrumors 6502

    Joined:
    Nov 21, 2010
    #9
    I actually did make a Genius appt. w/ Best Buy THROUGH Apples own support. I went only because it's way more convenient. Lesson learned.

    Ended up getting a replacement sent w/ a hold on CC and will return damaged phone in same box. The way to go IF you can put it on a CC hold. I realize not everyone has that luxury.
    --- Post Merged, Jul 27, 2017 ---
    Neither do I but it was way more convenient. And I remember why I stay way. The lights weren't even all the way on when I went in 5 minutes after opening and they had quite few customers there already. Confusion is the best way to describe it.

    I went to my appt. 15 minutes early and was told I could wait or wander the store for 15 minutes while he did I don't know what because when I came back we wasn't doing anything. Felt like a 'power play' to just make me wait until my actual appt. time. I was taught and arrive early to all buy appointments. Mostly to check in and sometimes they might get you in early OR tell you they're behind. Hit or miss.
     
  10. jimbo1mcm macrumors 68000

    Joined:
    Mar 21, 2010
    #10
    For OP: Glad you were smart enough to get Apple Care +. We can rant about the high prices that Apple charges but when something goes wrong it is very nice to be able to get it fixed quickly.
     
  11. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #11
    Correct.
    If you have AppleCare plus it's covered but you still have to pay the $99 deductible.
    Sounds like he didn't know what he was doing.
     

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