Does AppleCare have a 'lemon' limit?

Discussion in 'Apple, Inc and Tech Industry' started by loft3, Apr 7, 2009.

  1. loft3 macrumors regular

    Joined:
    Feb 24, 2006
    #1
    I've had my MBP repaired 4 times now. This is just getting stupid. Does AppleCare stipulate that if the Mac has to be repaired a certain number of times (due to defect, not abuse) you get a new one? I'm really getting sick of something going wrong with my MBP every 5 months. Any replies are appreciated!
     
  2. JNB macrumors 604

    JNB

    Joined:
    Oct 7, 2004
    Location:
    In a Hell predominately of my own making
    #2
    Conventional wisdom is 3 times for the same issue.
     
  3. jaw04005 macrumors 601

    jaw04005

    Joined:
    Aug 19, 2003
    Location:
    AR
    #3
    I believe it's three repairs, four failures of the same problem. However, I've had Apple refuse to replace some items after the fourth failure, and had them set up a replacement on the first failure (because engineering wanted the product for testing).
     
  4. loft3 thread starter macrumors regular

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    Feb 24, 2006
    #4
    Do you mean three repair for different things? Or do all repairs have to be for the same problem?
     
  5. n8236 macrumors 65816

    Joined:
    Mar 1, 2006
    #5
    And in my case, they not only had to replace the same part (or fix the same problem) 3x, but they broke other things along w/ the repairs. Even then, they may be reluctant to give u a new one unless you ask for one. And please dun sound like you're desperate, they can smell a poser a mile away.
     
  6. loft3 thread starter macrumors regular

    Joined:
    Feb 24, 2006
    #6
    I am desperate! I'm trying to finish my MA dissertation and can't work on t when my computer keeps breaking down! :)
     
  7. Sehnsucht macrumors 65816

    Joined:
    Sep 21, 2008
    #7
    I know a guy who's had to take his MBP lemon in a grand total of 6 times. It was friggin' ridiculous. :eek: I told him the third time around that he should have just asked for a brand new one. (They did eventually give him one.)
     
  8. iboost79 macrumors member

    Joined:
    May 28, 2008
    Location:
    New York, NY
    #8
    3 times for the same exact issue is considered a lemon. I'd send an executive email bomb to Apple Corporate.
     
  9. Macky-Mac macrumors 68030

    Macky-Mac

    Joined:
    May 18, 2004
    #9
    no, there isn't any written stipulation like that.

    As others have said, there does seem to be a rather flexible rule of thumb that after 3 repairs for the same problem they're apt to replace your computer rather than try to fix it again; however, there are plenty of people who got replacements sooner than that.

    If yours has to be repaired again, start complaining and ask if they can't just replace it.
     

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