Does AppleCare have a 'lemon' limit?

Discussion in 'Apple, Inc and Tech Industry' started by loft3, Apr 7, 2009.

  1. loft3 macrumors regular

    Feb 24, 2006
    I've had my MBP repaired 4 times now. This is just getting stupid. Does AppleCare stipulate that if the Mac has to be repaired a certain number of times (due to defect, not abuse) you get a new one? I'm really getting sick of something going wrong with my MBP every 5 months. Any replies are appreciated!
  2. JNB macrumors 604


    Oct 7, 2004
    In a Hell predominately of my own making
    Conventional wisdom is 3 times for the same issue.
  3. jaw04005 macrumors 601


    Aug 19, 2003
    I believe it's three repairs, four failures of the same problem. However, I've had Apple refuse to replace some items after the fourth failure, and had them set up a replacement on the first failure (because engineering wanted the product for testing).
  4. loft3 thread starter macrumors regular

    Feb 24, 2006
    Do you mean three repair for different things? Or do all repairs have to be for the same problem?
  5. n8236 macrumors 65816

    Mar 1, 2006
    And in my case, they not only had to replace the same part (or fix the same problem) 3x, but they broke other things along w/ the repairs. Even then, they may be reluctant to give u a new one unless you ask for one. And please dun sound like you're desperate, they can smell a poser a mile away.
  6. loft3 thread starter macrumors regular

    Feb 24, 2006
    I am desperate! I'm trying to finish my MA dissertation and can't work on t when my computer keeps breaking down! :)
  7. Sehnsucht macrumors 65816

    Sep 21, 2008
    I know a guy who's had to take his MBP lemon in a grand total of 6 times. It was friggin' ridiculous. :eek: I told him the third time around that he should have just asked for a brand new one. (They did eventually give him one.)
  8. iboost79 macrumors member

    May 28, 2008
    New York, NY
    3 times for the same exact issue is considered a lemon. I'd send an executive email bomb to Apple Corporate.
  9. Macky-Mac macrumors 68030


    May 18, 2004
    no, there isn't any written stipulation like that.

    As others have said, there does seem to be a rather flexible rule of thumb that after 3 repairs for the same problem they're apt to replace your computer rather than try to fix it again; however, there are plenty of people who got replacements sooner than that.

    If yours has to be repaired again, start complaining and ask if they can't just replace it.

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