Does ATT refund activation fees for pre-order iPhones (3 day period)

Discussion in 'iPhone' started by aneftp, Sep 21, 2012.

  1. aneftp macrumors 68040

    Joined:
    Jul 28, 2007
    #1
    ATT clearly states activation fees are refunded/not charged if phone is returned within 3 days.

    However, a tricky thing is pre orders.

    My contract reset on Sept 14 2012 as "new contract" date when I pre ordered iPhone last Friday.

    Obviously there is a 2 week delay in shipping. It's "preparing for shipment" so I can't cancel order. On hold with Apple right now for a long time trying to cancel order but probably can't since it's preparing for shipment.

    Anyways, since I probably can't return the phone until it's delivered. I won't open it.

    Will ATT refund me the 3 day activation fee of $36.

    When does the "3 day activation fee" actually start?

    I went and added another line today at apple retail store this afternoon. So don't need the iphone I ordered online.
     
  2. ace198 macrumors regular

    Joined:
    Oct 8, 2007
    #2
    Three days from the time you activated the phone, most likely.
     
  3. aneftp thread starter macrumors 68040

    Joined:
    Jul 28, 2007
    #3
    Ok, makes sense.

    Cause my contract service online already shows a Sept 14 2012 to Sept 14 2014 date. So I was concerned they started the 3 day clock from Sept 14th.

    Since I don't have the phone yet, I guess it's never been activated so the 3 day clock hasn't started yet.
     
  4. iPhone Addict macrumors 6502

    Joined:
    Jun 18, 2009
    Location:
    San Francisco, CA
    #4
    You don't even really have to pay the $36 activation fee. It is just an easy way for AT&T to make some extra money from people who don't want to request it removed.

    I have never paid it personally. Just call AT&T and tell them you see no reason to pay them a fee to have the privilege of being their customer for another two years.

    Only once I've had a customer service rep say they're not able to waive the fee, in which case you say thank you and end the call and call back 5 seconds later and have the next guy do it.

    The majority of the time they don't even put up a fight because their training tells them that its something they can easily waive if the customer says they don't feel like paying it.
     
  5. aneftp thread starter macrumors 68040

    Joined:
    Jul 28, 2007
    #5
    Last time I got it waived was 2009. ATT has been stingy lately. It's a pain arguing.

    We all know the $36 fee is just to pad their wallets.

    I am just going to return the phone and cancel my spare line that I had an upgrade on since it was out of contract anyways.

    I added another line at apple store today to get new iphone. Didn't want to wait for phone to ship.

    Just didn't want to be charge $36 for phone I was going to return unopened.
     

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