does genius bar deals with faulty iMac hardware?

Discussion in 'iMac' started by ColdShadow, Dec 15, 2014.

  1. ColdShadow macrumors 65816


    Sep 25, 2013
    So I have an iMac (still under warranty),bought in online from Apple store.
    The DVD drive has failed and does not burn discs,also the WiFi card seems to be faulty since it constantly drops connection.

    I've booked an appointment at my local Apple store Genius bar,but I was wondering are these hardware issues what they deal with at genius bars,or are they just for more basic,software issues or broken iPad/iPhone screens?

    it's a bit difficult taking the iMac there,soI wanted to make sure Genius bar is the place to take the iMac for service? Or should I arrange service via a different method?
  2. GGJstudios macrumors Westmere


    May 16, 2008
    You can take any Apple product to the Genius Bar for any kind of hardware or software service. If they can't do the repair in the store, they can send it to Apple for you.
  3. tdhurst macrumors 601


    Dec 27, 2003
    Phoenix, AZ

    Yep, they'll diagnose at the counter and either repair it on site in a few hours/days, wait for the parts to do it onsite in days/weeks, or ship it out to be fixed somewhere else in days/weeks.

    Likely the second option.

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