I had emailed Otterbox the other to ask for an RMA for my Defender, which was not a problem, but what I was surprised about was when I emailed them my invoice they issued me a refund and sent me a check. They did not want the case back, so I got to keep the case for free.
And before this all happened they had sent me a new rubber silicon wrap that took care of the headphone plug adapter not staying in place problem.
It's not my favorite case, The Mophie Workbook is, but the Defender for free I am more willing to use, hey what the hell!
I put it on the Otter yesterday, as I was considering getting the GumDrop, and wanted to be sure I wanted to spend more dough on yet another case that will not be used all the time, and seeing the shipping on the red/black has been delayed yet again, and thought this is not a terrible case for free, I am going to hod of on the GumDrop for now.
The Defender is not 100% bad, not the greatest design for sure, but it does have its merits. If it is put on correctly, and I had a tough time at first, as someone said earlier, it was creaky so I went back to make sure everything was snapped into place and sure enough they were not. That did the trick, now a lot more solid than before.
I have already made the front cover into a smart cover with a strategically placed small magnet on the inside cover, a very nice feature I think and something I could not get with the gum drop case since it does not have a cover.
So, I am going to hold off for awhile and use this one when I need too and see how I feel if and when GumDrop gets the red and black ones in stock.