Become a MacRumors Supporter for $25/year with no ads, private forums, and more!
  • Did you order new AirTags? We've opened a dedicated AirTags forum.

xdfung

macrumors newbie
Original poster
Jul 13, 2010
18
0
Mars
Dear all,
I used to see someone said that iphone4 has "one year international warranty", but some said no.
Is it true? Because I shall go to UK soon, if iphone 4 does have "one year international warranty", I can buy one from there and have no worry because iphone 4 UK doesn't have SIM lock.:apple:

Sorry about my bad English, because my first language isn't English.
 

Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,532
At the iPhone hacks section.
Welcome.
Even though technically its only valid at the country it was purchased I saw a few people exchange defective/problemed iphone's bought from other countries to Applestores in the US.
Sometimes the "genius' at work dont pay attention to the serial number and just go ahead and swap it. But you gotta get lucky I guess.
 
Comment

xdfung

macrumors newbie
Original poster
Jul 13, 2010
18
0
Mars
thx,
but unfortunately I have to type in my serial number for register the customer servicein my home country:( In other words, they are professional ;)
 
Comment

matthewyip

macrumors newbie
May 11, 2010
20
0
Welcome.
Even though technically its only valid at the country it was purchased I saw a few people exchange defective/problemed iphone's bought from other countries to Applestores in the US.
Sometimes the "genius' at work dont pay attention to the serial number and just go ahead and swap it. But you gotta get lucky I guess.

If apple store in US exchanges the iphone bought from other countries, is the replacement locked to AT&T?
 
Comment

Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,532
At the iPhone hacks section.
If apple store in US exchanges the iphone bought from other countries, is the replacement locked to AT&T?

Yep, thats all there is in the US. AT&T locked iphones unfortunatelly.

That's not true anymore.

Since spring you're able to exchange your (Simlock-free) iPhone in every Country, at least in Europe..

Read the Applecare terms again.
They might do it but technically they are not supposed to.
 
Comment

bella92108

macrumors 68000
Mar 1, 2006
1,610
0
Yep, thats all there is in the US. AT&T locked iphones unfortunatelly.

It really pisses me off when people spread misinformation.

YES, they will not SWAP it out or do a repair in store only because they don't physically have the unlocked versions in store, but if you take the US Apple Store an unlocked UK model, they'll send it to their Regional Service Center in the US and repair it, or get a replacement sent in (from fulfillment). This process can take several weeks, so you may have to be able to go back to the Apple store you take it to, but if you bought an unlocked iPhone they will NOT replace it with a locked version unless you request them to do so.

PLEASE, don't post things on here to be what you want them to be. You only spread misinformation.
 
Comment

Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,532
At the iPhone hacks section.
It really pisses me off when people spread misinformation.

YES, they will not SWAP it out or do a repair in store only because they don't physically have the unlocked versions in store, but if you take the US Apple Store an unlocked UK model, they'll send it to their Regional Service Center in the US and repair it, or get a replacement sent in (from fulfillment). This process can take several weeks, so you may have to be able to go back to the Apple store you take it to, but if you bought an unlocked iPhone they will NOT replace it with a locked version unless you request them to do so.

PLEASE, don't post things on here to be what you want them to be. You only spread misinformation.

Yeah ok, walk into any Apple store in the US and see how far you get a factory unlocked iphone exchange.
They will not send it anywhere and make you wait to have it repaired and then have the same phone shipped back to you. Thats not how they do it here in the US.
They will just swap it and give you another locked US iphone cause thats all there is available here.
So before you claim I spread misinformation try the scenario you posted about and see how it goes.
You have no actual clue.
 
Comment

dedetlse

macrumors newbie
Aug 6, 2010
1
0
iPhone interantional warranty service

Hello

I just want to make some clarifications with what I've experienced several time about iPhone warranty.

Before the release of iPhone 4 and iPhone 3GS 8gb 40 days ago, Apple were not directly selling factory unlocked iPhones.

Since they do in some countries (not US), the iPhone warranty becomes international (confirmed by 2 apple stores and applecare on the phone).

So when you have an issue with your iPhone in any country in which apple is represented, the iPhone could be exchanges with a new one having the same configuration.

Here is what I've at least 3 times with success.


1. I went to an applestore in France with an factory unlocked iPhone 4 and a locked iPhone 3GS (to a carreer in Holland, so in theory not usable in France).
2. The genius took both phones, and I described him the issues.
3. He performed some tests and confirmed that both phones will be swapped.
4. I asked him about the carrer lock/unlock and he confirmed that the iPhone will keep the original settings.
5. In the store all the swap iphone they have are not configured to any lock/unlock settings.
6. When they proceed for a swap, they input the old serial number in the system, and then the one from the new phone.
7. The system transfers the information about the lock/unlock to the new phone.
8. He asked me for the original sim card for my 3GS, to activate the phone.
9. During the activation apple servers already know that the swapped phone should be locked to my Holland carreer (see point 7).
10. Both iPhone were correctly activated, my swapped iPhone 4 remained unlocked and my swapped 3GS locked.


I then asked the genius to erase the 3GS in order to activate it again with another sim card. So we deed, and the system refused the french sim card as the carreer did not correspond.
When I inputed my Holland sim card in worked again.


Conclusion:
- if you go to an applestore with a factory unlocked iPhone, even if you are in the US where it is not sold, then your iPhone will be swapped with a factory unlocked one.
- if your phone is locked to a carreer from another country, you will need to have a sim card from the carreer to activate it.
 
Comment

Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,532
At the iPhone hacks section.
Hello

1. I went to an applestore in France with an factory unlocked iPhone 4 and a locked iPhone 3GS (to a carreer in Holland, so in theory not usable in France).
2. The genius took both phones, and I described him the issues.
3. He performed some tests and confirmed that both phones will be swapped.
4. I asked him about the carrer lock/unlock and he confirmed that the iPhone will keep the original settings.
5. In the store all the swap iphone they have are not configured to any lock/unlock settings.
6. When they proceed for a swap, they input the old serial number in the system, and then the one from the new phone.
7. The system transfers the information about the lock/unlock to the new phone.
8. He asked me for the original sim card for my 3GS, to activate the phone.
9. During the activation apple servers already know that the swapped phone should be locked to my Holland carreer (see point 7).
10. Both iPhone were correctly activated, my swapped iPhone 4 remained unlocked and my swapped 3GS locked.


I then asked the genius to erase the 3GS in order to activate it again with another sim card. So we deed, and the system refused the french sim card as the carreer did not correspond.
When I inputed my Holland sim card in worked again.


Conclusion:
- if you go to an applestore with a factory unlocked iPhone, even if you are in the US where it is not sold, then your iPhone will be swapped with a factory unlocked one.
- if your phone is locked to a carreer from another country, you will need to have a sim card from the carreer to activate it.

That makes sense then.
Thanks.
 
Comment

abhi104

macrumors newbie
Jun 30, 2010
21
0
INDIA
Hello

I just want to make some clarifications with what I've experienced several time about iPhone warranty.

Before the release of iPhone 4 and iPhone 3GS 8gb 40 days ago, Apple were not directly selling factory unlocked iPhones.

Since they do in some countries (not US), the iPhone warranty becomes international (confirmed by 2 apple stores and applecare on the phone).

So when you have an issue with your iPhone in any country in which apple is represented, the iPhone could be exchanges with a new one having the same configuration.

Here is what I've at least 3 times with success.


1. I went to an applestore in France with an factory unlocked iPhone 4 and a locked iPhone 3GS (to a carreer in Holland, so in theory not usable in France).
2. The genius took both phones, and I described him the issues.
3. He performed some tests and confirmed that both phones will be swapped.
4. I asked him about the carrer lock/unlock and he confirmed that the iPhone will keep the original settings.
5. In the store all the swap iphone they have are not configured to any lock/unlock settings.
6. When they proceed for a swap, they input the old serial number in the system, and then the one from the new phone.
7. The system transfers the information about the lock/unlock to the new phone.
8. He asked me for the original sim card for my 3GS, to activate the phone.
9. During the activation apple servers already know that the swapped phone should be locked to my Holland carreer (see point 7).
10. Both iPhone were correctly activated, my swapped iPhone 4 remained unlocked and my swapped 3GS locked.


I then asked the genius to erase the 3GS in order to activate it again with another sim card. So we deed, and the system refused the french sim card as the carreer did not correspond.
When I inputed my Holland sim card in worked again.


Conclusion:
- if you go to an applestore with a factory unlocked iPhone, even if you are in the US where it is not sold, then your iPhone will be swapped with a factory unlocked one.
- if your phone is locked to a carreer from another country, you will need to have a sim card from the carreer to activate it.


Thanks
 
Comment

amirulikram

macrumors newbie
May 31, 2011
3
0
asking.

i bought my phone in brunei. does my phone can claim the international warranty in singapore or malaysia?
 
Comment

ikaveh

macrumors regular
Nov 2, 2008
169
0
here
Yes iphone does have international warrenty, but for intance if your iphone is bought from US and locked to at&t, when you go for warrnety in UK or any other place the replacement iphone will be locked to the same carrier.
 
Comment
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.