Does not recognize external hard drive

Discussion in 'Mac OS X Lion (10.7)' started by fyrebyrd3, Mar 21, 2012.

  1. fyrebyrd3, Mar 21, 2012
    Last edited: Mar 22, 2012

    fyrebyrd3 macrumors newbie

    Mar 21, 2012
    I have a Toshiba 750GB external hard drive that I'm trying to use as a back up drive. When I plug it into my MacBook Pro (bought it maybe 2 weeks ago), it won't mount in the finder or the disk utility. If I plug the hard drive in to any other computer, it mounts no problem. Just not this one. I tried booting into safe mood and then restarting, I checked the permissions in my finder and it should be visible, I looked for it in disk utility but it doesn't show up there. It even shows up in my old MacBook Pro from 2009 which is also running Lion. Just not this one. Please help!!!

    Updated: Weirdly enough, it shows up in my system profiler. But nowhere else.
  2. TheAppleSource macrumors regular


    Mar 9, 2012
    United Kingdom
    How is the disk formatted? As in, NTFS, FAT, Mac OS X Journaled...etc

    Right-clicking and selecting Get Info should tell you.
  3. fyrebyrd3 thread starter macrumors newbie

    Mar 21, 2012
    So it doesn't show up on this machine at all, but I formatted it as Mac OSX Journaled on my other machine.
  4. fyrebyrd3 thread starter macrumors newbie

    Mar 21, 2012
    So I don't know if this helps anyone, but I have apple care and when I took it in today, they said that the new laptops have two states in terms of power output, high and low and that for USB powered devices like my external hard drive, the computer needs to be in the high state. For whatever reason, it refuses to move to the high state (and apparently there is no way to force it to go there), and so the external hard drive can't draw enough power to mount itself.

    Solution suggested by them: Buy a different external hard drive.
  5. TheAppleSource macrumors regular


    Mar 9, 2012
    United Kingdom
    This definitely seems relevant to your situation. Looks like it could well be the same hard drive as yours (Toshiba, 750GB) and they also say that it's a power problem.

    One of the suggestions there is to get a Y connector (as in a USB cable with two USB ports at the end, so it can give power from two ports as opposed to just one). This should hopefully mean that you can still use the hard drive and not have to get a new one.
  6. fyrebyrd3 thread starter macrumors newbie

    Mar 21, 2012
    Oh! Awesome. That seems like a better idea...
  7. amuro88 macrumors newbie

    Jun 30, 2012

    I had the exact problem, luckily I have another Toshiba drive (2tb) which is powered by a wall outlet and doesn't only rely on usb power, i swapped cables with it (usb 3.0) and I got the 750gb Toshiba drive to work, the problem is the cable. The one that comes stock with the toshiba drive doesn't and wont work on the new macbook pros because of the usb cable is not a high current cable (if thats what its called?) try finding another usb 3.0 cable to fit the drive and it will most likely work.

    Hope this helps
  8. dacoolest macrumors regular

    Nov 11, 2011
    I had a similar problem, my mac was not recognizing my external HDD. I've made few threads to get help from the forums. In the end I got my problem solved by buying a new external HDD.
  9. fyrebyrd3 thread starter macrumors newbie

    Mar 21, 2012
    So I got an answer when I took it in. On the new macbook pro apparently there is a high energy output state and a low one for the USB ports and there is no way to manually switch between the two. It turned out my cord was defective and wasn't sending the appropriate signal to the computer to switch into the higher powered state and, in the lower power state, it didn't give the drive enough energy to properly mount. A new cable fixed all my problems. Thanks for all the help!
  10. PatricioC macrumors newbie

    Jul 14, 2012
    new on Apple

    well I was having some issues with my new Mac due to my inexpirience, mac hard drives are very different of what I was used to, can anyone give some tips for the future?
  11. Coheno macrumors newbie

    Oct 14, 2011
    I'm having the exact issue with my new MBA and my old WD passport, which works on my old Macs. What kind of cable did you buy?
  12. fyrebyrd3 thread starter macrumors newbie

    Mar 21, 2012
    I bought one of those USB Y cables - so it has 2 USB ports on one end and then whatever connector you need to plug into your hard drive on the other. With both USB plugged in to the computer can pull enough power to run itself.

    Good luck!!
  13. fletchwiley macrumors newbie

    Jun 24, 2013
    HD won't show up

    I have a 300GB Fantom drive (firewire) that I have been using for my time machine backup. It isn't showing up anywhere. I have a 2.6 GHz Macbook Pro running version 10.6.8 with 4 GB of RAM.

    There have been times when it fills up and I just erase everything on it and let it run again.

    Any clues as to what I should do??


    Fletch Wiley
    Austin, TX
  14. rayyanthameem macrumors newbie

    Jul 19, 2013
    i'v the same problem,but i'v 1tb toshiba hdd, i found the solution, "seagate goflex usb 3.0 cable, black color, and 4 FEET LENGTH" if u use the above cable, it will work.. there are many other brands having these specs, but i dont know wich brand or any other details. but one condition, if you find a cable like seagte it will work, and that works for me,
    THICKNESS of the cable is also important, seagate and toshiba got same thickness. Dont buy belkin,other blue color brand, and cables having high thickness

    these solution works for me and my friend
    i hope these will work
  15. Steve O'Shaunessey macrumors newbie

    Oct 9, 2016
    --- Post Merged, Oct 9, 2016 ---
    My 1 TB hard drive also stopped showing up in finder nd I could not access if via any laptop - I searched all the forums and was about to give up when i saw a link to DiskDrill software - I downloaded it for free and it not only recognized my ghost Toshiba drive - it accessed all my files and I was able to save 60GBs of photos - it is now showing up on the desktop now as an external drive - I wanted to let others know this solution worked for me and hope it does for others.

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