Does phone need to actually be damaged for applecare+ replacement?

Discussion in 'iPhone' started by stonyboys, Sep 3, 2015.

  1. stonyboys macrumors 6502

    Joined:
    Oct 16, 2012
    #1
    My friend has applecare+ and its going to expire soon, so he wants to pay for a replacement to get rid of scratches and refresh the battery. He's wondering if he can just book genius appointment and go in and say he wants to get a replacement, or does the phone have to actually be damaged to be able to pay for a replacement?
     
  2. April Knight Suspended

    Joined:
    Jul 24, 2011
    Location:
    Olympia, WA
    #2
    No, scratches are cosmetic and the battery is a consumable part that won't be serviced unless it has failed.
     
  3. simon lefisch macrumors 6502a

    simon lefisch

    Joined:
    Sep 29, 2014
    #3
    According to the representative I spoke to, you can pay $79 if you cracked your screen and they will send a replacement.
     
  4. pokerplayer73 macrumors 6502

    pokerplayer73

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    Aug 18, 2011
    Location:
    Florida, USA
    #4
    There should be a noticeable issue with the phone. I had Applecare+ on my 4S. In 22nd month, I started noticing that battery got really warm playing normal games like Sudoku and Scrabble. I took it to Apple store and they ran diagnostic on the phone. They said everything looks fine. I told them to wait a minute, opened Sudoku app and after 30 sec handed it to the genius. She held it in her hand and she could feel how warm the phone was and immediately agreed to give me a replacement.
     
  5. mashinhead macrumors 68020

    Joined:
    Oct 7, 2003
    #5
    Well I don't know if you mean if it's an issue with the phone, that is covered by applecare, (in which case you need to have an actual issue with he phone) or if you are using one of your two $79 replacement options (which i presume is the case) and the answer in my experience is that you shouldn't have an issue replacing it if you are doing the later.
     
  6. eyoungren macrumors P6

    eyoungren

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    Aug 31, 2011
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    #6
    AC+ will repair/replace under warranty for defects or malfunctioning components.
    AC+ includes three instances of ADH (Accidental Damage and Handling) at $79/$99 per incident.
    AC+ does not cover cosmetic issues that do not affect the proper functioning of the phone. I.e., scratches, scuffs, dents.

    To actually use an ADH the phone will have to have actual damage. A cracked screen, a bad battery, etc.

    AC+ is not intended to allow people to walk in on the last day and swap out a perfectly functioning but cosmetically imperfect phone for a new phone. Unless there is a defect or damage Apple will turn you away.

    That said, lots of people purposely damage their phone shortly before AC+ runs out so they can get a new one and sell it for higher value.

    Whether you think that's okay or not is the real question.
     
  7. rui no onna macrumors 601

    rui no onna

    Joined:
    Oct 25, 2013
    #7
    To be honest, I think folks who do that probably just end up breaking even on the $79 incident fee.
     
  8. btrach144 macrumors 65816

    btrach144

    Joined:
    Aug 28, 2015
    #8
    my wife's iPhone 5s was having battery issues but they were hard to replicate on demand. I didn't want to be told they wouldn't replace the device and waste and afternoon so I took a hammer to the screen. I expected the glass to crack but it actually ended up bending the phone.

    we took in her bent iPhone and requested a replacement. We were willing to pay the replacement fee but the genius informed me that due to bend-gate, apple was replacing all bent iPhones, no questions asked, for FREE. I felt guilty but we've also spent tens of thousands of dollars on apple products over the years so I didn't lose sleep.
     
  9. doboy macrumors 68000

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    Jul 6, 2007
    #9
    I thought it covers 2 instances of ADH.
     
  10. bushido Suspended

    bushido

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    Mar 26, 2008
    Location:
    Germany
    #10
    the genius at the apple store told me to drop it in water so the water indicators light up and they will replace it. he was like "thats what you paid applecare+for right ;)"
     
  11. eyoungren macrumors P6

    eyoungren

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    Aug 31, 2011
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    Phoenix • 85037
    #11
    Apple may have changed it, I don't know. When I last had AC+ for the iPhone 5 it was three instances.
     
  12. dwfaust macrumors 68040

    dwfaust

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    Jul 3, 2011
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    I am here => [•]
    #12
    I don't recall AC+ ever covering three instances. AFAIK, it's always been two instances within the coverage period.
     
  13. ectospheno macrumors member

    Joined:
    Sep 19, 2005
    #13
    And here I thought old phones were for children and applecare was just for real accidents. /s
     
  14. simon lefisch macrumors 6502a

    simon lefisch

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    Sep 29, 2014
  15. eyoungren macrumors P6

    eyoungren

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    Aug 31, 2011
    Location:
    Phoenix • 85037
    #15
    You're right. I checked both online and the PDF I have from 2012 and it does say 2.

    My apologies for misleading anyone.

    And thank you for setting me straight. I hate giving out false or misleading information.
     
  16. caligurl macrumors 68030

    caligurl

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    Jun 8, 2009
    Location:
    socal
    #16
    oops... someone else already noted the correction!
     
  17. bobr1952 macrumors 68020

    bobr1952

    Joined:
    Jan 21, 2008
    Location:
    Melbourne, FL
    #17
    Is a crack always a damaged screen that can be replaced with AC+or can it sometimes be cosmetic? By that I mean a small crack that does not go into the viewing area of the screen.
     

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