Someone I know recently told me about how they were having multiple issues with their MBP after 2 years of use so he emailed email@example.com and sent a physical letter to the cupertino headquarters complaining about the poor performance of his computer and talking about how he has been a loyal apple customer for years. I highly doubt Steve Jobs actually reads these emails.. I'm guessing they're redirected to a high status Apple customer support rep. But sure enough, two days later after sending both the email and letter his local apple store manager gave him a call apologizing for the issues and offered him a brand new maxed out MBP. I don't understand it, but I have a 3 year old MBP that has undergone multiple repairs and is still having issues. I'm considering taking his course of action and emailing the firstname.lastname@example.org address. Does anyone have any similar experiences with this and can give me their feedback? thanks.