Does striping a screw void warranty?

Discussion in 'MacBook Pro' started by Malithion, Oct 23, 2009.

  1. Malithion macrumors member

    Malithion

    Joined:
    Oct 23, 2009
    Location:
    Florida
    #1
    Hello! This is my first post here so excuse me :)

    I have a refurbished macBook Pro and everything was working fine (it's about 9 months old). So everything was fine till suddenly the right fan started making these horrible noises. Kinda like a motor boat along with with ticking clanking sounds. It comes and goes: also Istat shows that the max RPM is 3000 or so.

    Thinking something was stuck in the fan I figured i'd take the back cover off to take a look, and now I have stripped one of the outer screws holding the back cover. Now i'm worried my warranty is void, even though the fan issue was not my fault but the stripped screw is. :(

    I plan on going to the apple store soon to see what they say but I was curious as to what you guys think first. Will the apple store fix the screw and then replace that fan?
     
  2. p3ncil macrumors regular

    Joined:
    Jul 6, 2009
    #2
    try removing that screw. and then tell them it got loose and fell out.

    Alternatively.
    Do it the honest way, say that you were curious what was wrong so you attempted to open it and literally "screwed up"
     
  3. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #3
    See if you can't remove it and replace it. Don't take advice that directs you to lie.
     
  4. Eddyisgreat macrumors 601

    Joined:
    Oct 24, 2007
    #4
    Well:

    A) Play dumb. Don't lie about it but don't mention it. Maybe they'll just replace it for you.

    B) Get a bit to take out the striped screw and get a replacement set from ifixit (25 or so dollars).

    C) Do nothing.
     
  5. Malithion thread starter macrumors member

    Malithion

    Joined:
    Oct 23, 2009
    Location:
    Florida
    #5
    It doesn't void the warranty to take the back cover off right? I mean there's even instructions showing how, so they can't be all that mad for a stripped screw. I might just tell the truth and be like "hey it was making noise and I wanted to see why and then I screwed up my screw".... Probably will be charged no?

    I'm a student and cant afford it, I even bought the right screwdrivers too darn it!
     
  6. Malithion thread starter macrumors member

    Malithion

    Joined:
    Oct 23, 2009
    Location:
    Florida
    #6
    I might try my luck with this one, thanks p3ncil.
     
  7. appledyl macrumors regular

    appledyl

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    Apr 20, 2009
    Location:
    USA
    #7
    its most likely officially void of warranty. (companies will void you of doing the smallest). But friendly people at the mac store probably won't mind.
     
  8. Malithion thread starter macrumors member

    Malithion

    Joined:
    Oct 23, 2009
    Location:
    Florida
    #8
    I thought taking the back off didn't void anything due to that how you replace RAM? So I could say thats what I was doing but that doesn't solve the fan problem. Which should be covered.
     
  9. ThirteenXIII macrumors 6502a

    Joined:
    Mar 8, 2008
    #9
    youre best bet is just to take it in and see what happens.
    theres not much that can specifically be said or done until you see it for yourself.

    if its just the screw they can and probably will just put a new on in and tell you tobe careful nextime..if its the actual the slot where the screw goes in then oyu may have some bumps but also that slot shouldnt be stripped period.


    i think youd have good luck in getting it patched up and back to where you need to be.
     
  10. tsubikiddo macrumors regular

    Joined:
    Mar 15, 2008
    Location:
    Melbourne, AUS
    #10
    I would say the stripped screw head would be a very tempting ground for Apple to argue for human errors and void the warranty.

    But they should make the effort and keep up their 'highest customer satisfaction rate'.
    Good luck to the OP and all the best with the repairation

    Please keep us posted:)
     
  11. Malithion thread starter macrumors member

    Malithion

    Joined:
    Oct 23, 2009
    Location:
    Florida
    #11
    Thanks! I'll see what happens and report back on what they say, I have a bad feeling though.
     
  12. 8notime macrumors newbie

    Joined:
    Oct 4, 2009
    #12
    Let us know what happens.
     
  13. Malithion thread starter macrumors member

    Malithion

    Joined:
    Oct 23, 2009
    Location:
    Florida
    #13
    Will do! I have an appointment tomorrow. :D
     
  14. Malithion thread starter macrumors member

    Malithion

    Joined:
    Oct 23, 2009
    Location:
    Florida
    #14
    I went in and told them that the fan was making noise and not spinning to full RPM: I also told them that I attempted to open the case to use canned air to see if there were fuzzies making it act that way.

    In short they said the stripped screw wasn't a problem and the fan will be replaced. Sadly they didn't have any fans in stock so now I must wait. Oh well all went well.

    So if you strip you bottom case screw/s don't worry too bad they're nice people with great customer support! :D
     
  15. tsubikiddo macrumors regular

    Joined:
    Mar 15, 2008
    Location:
    Melbourne, AUS
    #15
    oh, great to hear that!:apple:
    Thanks you Malithion,
    this is a valuable piece of information for all of us

    Thanks for coming back and update us,
    Cheers!;)
     
  16. Malithion thread starter macrumors member

    Malithion

    Joined:
    Oct 23, 2009
    Location:
    Florida
    #16
    If anyone is still listening in, I have another update on the fan issue. Apparently they replaced it with a brand new fan, and it still made noise and didn't spool to full RPM. So now it's in their shop as they order yet another (brand new) fan and a logic board.

    I don't get it this has turned into something way more complex than what I thought. So I dunno, anyone have a similar story?
     
  17. Boiler macrumors regular

    Joined:
    Apr 30, 2009
    #17
    Repeat Q

    I installed a ssd by removing the oem hdd
    and it was very difficult to take out the screws.
    I didn't strip them (if that means ruining them). They
    just show obvious white or metallic scratches on the face
    of the black screws.

    Is that in any danger of affecting a warranty?

    Also, what size, company name, etc are the screws
    in a 2009 17" unibody macbook pro hard drive?

    Thanks
     
  18. mtnDewFTW macrumors 6502a

    Joined:
    Oct 26, 2009
    Location:
    California
    #18
    Don't bring it up to them unless they ask.
    And of course, go over your warranty and see what kind of things would void the warranty.

    If they ask you anything, just say that you didn't even know it was there.
    Or if I were you, I would get a new screw before I took it to the apple store.
     
  19. Malithion thread starter macrumors member

    Malithion

    Joined:
    Oct 23, 2009
    Location:
    Florida
    #19
    I was honest with the apple genius guy and just flat out told them I destroyed a screw, and asked if that would be a warranty issue. He said it wouldn't be a problem. As for the hdd it's meant to be easy to replaced or upgraded so I wouldn't worry. But I dunno some apple employees aren't as friendly as some.:)
     
  20. Malithion thread starter macrumors member

    Malithion

    Joined:
    Oct 23, 2009
    Location:
    Florida
    #20
    Almost forgot

    As to the make/ size of the screws check out www.ifixit.com lots of info there. I think you can buy a whole set of replacements for a price tho.
     
  21. Rampant.A.I. macrumors 6502a

    Joined:
    Sep 25, 2009
    #21
    I don't see any reason to even mention it!

    Judging from my experience with the 3 local Apple stores, they'll strip the screws for you the first time you have it serviced anyway. ;)
     
  22. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
    Location:
    Boston
    #22
     
  23. Malithion thread starter macrumors member

    Malithion

    Joined:
    Oct 23, 2009
    Location:
    Florida
    #23
    I'm no longer worried about my screw now. I brought in my mac for a noisy fan and now they're replacing the logic board. That makes no sense to me! Any one know anything similar to this?
     
  24. HellDiverUK macrumors 6502

    Joined:
    Oct 24, 2009
    Location:
    Belfast, UK
    #24
    What do you think the fan is connected to? What controls the speed of the fan? Let me give you a clue, it's one of the two items they're replacing. ;)
     
  25. Malithion thread starter macrumors member

    Malithion

    Joined:
    Oct 23, 2009
    Location:
    Florida
    #25
    I understand that :cool: but they replaced the fan and will re-replace it again, and if that doesn't work an new logic board. it confuses me because the fan noise sounded as if it was grinding on the inside. As if the tolerances of the case were constricting it. (if that makes sense?)

    I have a feeling a new logic board will not remedy the issue, just like the new fan did. what would be my options then? Will they just keep ordering parts and keep me out of a computer? It's been about a week now :(

    I love their customer support, they're great but I'm getting tired of making appointments waiting and getting false solutions. Sorry if I sound whiny I miss my mac :rolleyes:
     

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