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I have a 2014 11' MacBook Air purchased on mid Dec 2014 from Apple store US and yes it comes with preinstalled Yosemite. You might want to cross check your serial number on Apple warranty page.
 
Today my sister bought a 2014 11" MacBook Air from BestBuy because it was on sale, and it came with Yosemite, is that normal? I thought it came with Mavericks by default, I want to make sure because I don't want her to be buying an open box or returned laptop.
The 2014 Airs originally shipped with 10.9.2. (The computer was introduced in April 2014.)
 
It is normal for Apple to update to the current OS during a products lifetime. I would only expect Yosemite now.
Any 2014 Airs still for sale are old stock, and have been in a warehouse for some time. Those won't have received Yosemite.
 
Today my sister bought a 2014 11" MacBook Air from BestBuy because it was on sale, and it came with Yosemite, is that normal? I thought it came with Mavericks by default, I want to make sure because I don't want her to be buying an open box or returned laptop.
Yes, it's normal for Macs produced after Yosemite's release to have it installed.
Any 2014 Airs still for sale are old stock, and have been in a warehouse for some time. Those won't have received Yosemite.
Yosemite came out while the 2014 Air was still current and months before it was replaced, so it's entirely possible that at least some of the 2014 MacBook Air stock will have Yosemite installed.
 
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I decided not to risk getting a used computer. She will be returning it today. I won't ever shop at Best Buy again for Apple laptops, it is just not worth the problems.
That's a bit harsh when you don't even know if it is really a 'used one' as you call it.

Check three things:
1. Battery cycles: if it was used before, it has been charged
2. Production date: You can do this with the serial number on this webpage:
http://www.appleserialnumberinfo.com/Desktop/index.php
3. Warranty status: Normally the warranty starts when sold, so if this Macbook has been sold previously, the warranty would have started already.
https://selfsolve.apple.com/agreementWarrantyDynamic.do
 
I Bought a Macbook Air 11" in december and it had Yosemite preinstalled. It was brand new. There really isn't anything suspect in that, if it was produced after Yosemite was released. Apple always preinstall the latest version.. Actually often a newer versionen, when introducing new machines, with new hardware..
 
I decided not to risk getting a used computer. She will be returning it today. I won't ever shop at Best Buy again for Apple laptops, it is just not worth the problems.

The problems that are very likely only in your imagination?

Best Buy sells a lot of "open box" items at small discounts. They seem to be pretty open about what stuff has already been opened and what hasn't.

I know Fry's has a reputation for selling opened products as new (at least in my area it does) but I've never heard anybody accusing Best Buy of doing that.
 
Today my sister bought a 2014 11" MacBook Air from BestBuy because it was on sale, and it came with Yosemite, is that normal? I thought it came with Mavericks by default, I want to make sure because I don't want her to be buying an open box or returned laptop.

A lot of 2014 MBAs came with Yosemite installed. Best Buy is very careful about marking returned items as open box.
 
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That's a bit harsh when you don't even know if it is really a 'used one' as you call it.

Check three things:
1. Battery cycles: if it was used before, it has been charged
2. Production date: You can do this with the serial number on this webpage:
http://www.appleserialnumberinfo.com/Desktop/index.php
3. Warranty status: Normally the warranty starts when sold, so if this Macbook has been sold previously, the warranty would have started already.
https://selfsolve.apple.com/agreementWarrantyDynamic.do

Yes to all of these, especially the warranty status point. If it's ever been connected to the internet, the warranty will have started running.
 
Any 2014 Airs still for sale are old stock, and have been in a warehouse for some time. Those won't have received Yosemite.
I bought my 2014 MBA in February this year from a third party retailer (PC world). It was brand new but came with Mavericks. It had probably been sitting in their warehouse for a really long time. I don't mind though.
 
Yes to all of these, especially the warranty status point. If it's ever been connected to the internet, the warranty will have started running.
I checked all of these things and I'm certain that my MacBook is new. My warranty coincides with the day I bought it and subsequently activated it.
 
Yes to all of these, especially the warranty status point. If it's ever been connected to the internet, the warranty will have started running.

Those times iv'e been in contact with Apple regarding any of my products they indeed confirm the date they have registered the s/n of a device as activated, but every time has asked me to check my receipe(invoice) to confirm date since that is what in the end determines if you are entitled to warranty. (EU/Europe atleast).

For example my MBA was used as a test unit for several weeks at my local dealer before i bought it, and when i talked to Apple they stated that warranty is from the date i bought it, not when it was activated. Of course this only applies when the purchase is made from an entity(business/company).
 
I decided not to risk getting a used computer. She will be returning it today. I won't ever shop at Best Buy again for Apple laptops, it is just not worth the problems.

Best buy is fine with apple products. Maybe its more of an ocd issue.
 
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I have a 2014 11' MacBook Air purchased on mid Dec 2014 from Apple store US and yes it comes with preinstalled Yosemite. You might want to cross check your serial number on Apple warranty page.

As a footnote to this, I bought a 2014 MBA that came with Yosemite installed. I tried to do an internet recovery installation of Mavericks, figuring that it should work because the 2014 MBA originally shipped with Mavericks. I was not able to get Mavericks via internet recovery - the Apple server would only download Yosemite.
 
This is ridiculous and has to be a joke. Between Oct 2014 (Yosemite release) and March 2015 (Macbook Air 2015 release), all 2014 Macbook Airs were shipped with Yosemite installed.

What a terrible reason to return a product. Now Best Buy has to incur a loss on that product because it is now an "Open Box". OP should have been charged a restocking fee.
 
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