You’re not the only one. Mine is great. Cool and quiet. I also didn’t buy it as a work computer - at most I use the occasional Zoom or FaceTime call and it does those without any fuss or heat even sitting outside in Georgia US summer weather. Nor do I insist on using a browser / video source that forces software video codec processing.I think I am the only person round here who hasn't had a problem with thermal on these Airs. I have a i5/8/512 and since the .5 update its not gotten hot at all. Aside from the dent I put in the top its been an awesome machine.
Hammers and screwdrivers.