Does the standard iPhone warranty transfer? Having problems with used iPhone

Discussion in 'iPhone' started by Rhyno37, Jan 7, 2014.

  1. Rhyno37, Jan 7, 2014
    Last edited: Jan 7, 2014

    Rhyno37 macrumors regular

    Jul 23, 2011
    Hey guys, just bought a mint condition iPhone 5 off of Swappa. Checked the serial number and the standard warranty is good until July 2014 (NO APPLECARE). Does this warranty transfer?

    I ask because I noticed the screen is lifting on the top right corner. Will Apple repair this? Is it a big deal, and will it cause problems? I would think this might cause issues with the touch screen. Thanks!

    EDIT: I now notice that sometimes after pushing on it the touch screen goes crazy, as in it "clicks" on things by itself and doesn't register my click in the correct area. Uploading a video now. The seller (who is "trusted" on swappa with over 40 positive feedback) states that it was fine when he had it. Says he uses a phone for at least a week to make sure they work. Said to make a claim against USPS. What do you guys think is my best course of action? I have my Android that I can used if I shipped it to apple, but would they do anything if I bought the phone second hand?

    Here's a video of what's happening:

  2. m3nphls macrumors member

    Oct 22, 2013
    Just take it to the apple store. They don't check ownership, just the SN and as long as the warranty is good they will service it.
  3. Rhyno37 thread starter macrumors regular

    Jul 23, 2011
    The closest Apple Store is about 3 hours away in Chicago.
  4. Shockwave78 macrumors 65816


    Jul 10, 2010
    Same thing happened to my 64gb 5s about 3 weeks ago, they replaced it on the spot no questions asked
  5. Rhyno37 thread starter macrumors regular

    Jul 23, 2011
    Did you go to the store or send it in? Wondering what will happen. I'd have to send it in, it's too far away to drive to.

    Anyone know if Apple has quick shipping?
  6. ParishM macrumors regular


    Aug 12, 2007
    Ft. Lauderdale, Fla.
    afaik Apple doesn't do warranties or exchanges by mail
    on phones or computers, only on accessories like keyboards,
    mice, routers, etc.
  7. ApfelKuchen macrumors 68030

    Aug 28, 2012
    Between the coasts
    Yes, the warranty transfers to the new owner.

    If you can't get to an Apple Retail Store, give AppleCare a call. They have several different methods for getting your repair done, depending on your location.

    I'd look carefully to see if the case is perfectly flat, or that it has been bent. Bent would be accidental damage, which is outside of warranty protection. If the case is flat, then you're most likely looking at a defect in materials and workmanship, which is covered.
  8. ajt1995 macrumors 6502

    Jun 14, 2013
    Yes they do. They can send you a box, and you can send your phone back. It'll take 2 weeks.

    Or you can give them your credit card and they can ship you a new phone, if they don't receive your old phone, they'll charge you the full amount for the new phone.
  9. Rhyno37 thread starter macrumors regular

    Jul 23, 2011
    I'm almost certain the screen is lifting, and not the case bent but I'll upload more pictures. The phone is in absolutely mint condition other than that, not a single scratch, the previous owner kept it in a life proof case.

    Would apple give me a new phone or a refurbished one?
  10. JayLenochiniMac macrumors G5

    Nov 7, 2007
    New Sanfrakota
    They'll give you a white box replacement, which is likely refurbished at this point. You won't be able to tell the difference anyway as it'll have a brand new case, screen and battery.
  11. Rhyno37 thread starter macrumors regular

    Jul 23, 2011
    Ah that's what I figured. So I'd keep all my accessories?

    I have an upgrade available for the 6 so all should be well.
  12. iDuel macrumors 6502a


    Jul 20, 2011
    Yes. You'll just need to send the phone in the pre paid box they send you, as you'll be just getting the phone in a white box.
  13. Rhyno37 thread starter macrumors regular

    Jul 23, 2011
    Awesome, would I have best luck calling the iPhone support line then and explaining my problem?

    And they'll give me the option of sending a refurb to me first and then I can send mine in? I do they put a hold on your account or wait to charge.

    Thanks for all the help guys
  14. Rhyno37 thread starter macrumors regular

    Jul 23, 2011
    I called in this morning and explained my problems. They said they'd replace the phone, sending me a box right now. Thanks for all the help, I'll let you guys know how it goes!
  15. Rhyno37 thread starter macrumors regular

    Jul 23, 2011
    Forgot to ask, does anyone know about how long the whole process takes? (Ship box to me, ship iphone back, ship new iphone to me)

    The rep said 5-7 business days TOTAL, which sounds a bit optimistic.
  16. Col Ronson macrumors 6502a

    Aug 7, 2008
    apple has replaced iPads and iPhones for me thru the mail plenty of times.

    a] option A they mail you empty box and you ship ur phone and they send u replacement in a few days
    b] they take ur credit card and put a hold for a new phone while they send u a new phone and they wait for u to mail ur old phone. if you dont mail the old phone back; they keep that hold $650+.

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