Q: Will My Postpaid Phone Be Unlocked on Request?
Once the new standards are fully implemented: Yes, provided the terms and conditions of your service contract are met and you are in good standing. You should speak with your service provider to understand the terms and conditions of your agreement and the provider's policies on unlocking mobile devices.
Q: Will My Prepaid Phone Be Unlocked on Request?
Once the new standards are fully implemented: Yes, participating service providers have agreed to unlock prepaid devices within one year of initial activation, consistent with reasonable time, payment, or usage requirements.
Q: Which Service Providers Are Implementing the New Standards on Unlocking Mobile Devices?
The website of CTIA-The Wireless Association, www.ctia.org, has a current list of signatories to the Consumer Code for Wireless Service, which includes the new standards. If your wireless carrier is not one of the participating service providers, please contact them directly regarding their device unlocking policy.
Q: When Is My Device Eligible for Unlocking?
Once the new standards are fully implemented, your postpaid device is eligible to be unlocked after you have fulfilled the applicable service contract, completed the device installment plan or paid an early termination fee. Your prepaid device is eligible to be unlocked no later than one year after activation, consistent with reasonable time, payment, or usage requirements.
Q: Can My Mobile Service Provider Refuse to Unlock My Phone Because I Owe Them Money or Am Currently Under Contract?
Yes. Providers do not have to unlock devices for customers or former customers that are not in good standing. You should contact your mobile service provider to understand the terms and conditions of your agreement and your provider's unlocking policies.