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:mad::mad:
This is not a Rumor. It is rediculous, true, but it is correct. I found this thread because I was researching this issue. I have a new 2010 model 15" Macbook Pro with logic board issues. The video keeps hanging and I have to power it off in order to do anything.

So, I took it to the Apple Store and they had to order the part. 7 days later, they call me and said that because I have upgraded the hard drive and RAM, they are going to void the warranty. I raised hell until the guy told me I could come up and get my macbook, put the stock stuff back in, and bring it back up. We had to do it all shady and under the table so that I didnt get screwed. This laptop is less than two weeks old. If I had it to do over again, I wouldnt but a macbook if I would have known how they are about the warranty.

I am a Network Engineer with 11 years experience, I think I am capable of replacing a hard drive and RAM without messing something up, Oh well. I am gritting my teeth and getting it fixed, but this is the last apple product I will buy, and I have an IPhone, two Ipads, and this was my first Mac... :mad:

Nice necro.
 
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Eidorian said:
You're not going to void the warranty of your Macbook by upgrading the RAM or hard drive. I still wonder where users get this bizarre idea. Would you tell me where you did? I'm doing some research on it now since it's a common misconception.

This ^
I wish the world was educated enough to read.
 
:mad::mad:
This is not a Rumor. It is rediculous, true, but it is correct. I found this thread because I was researching this issue. I have a new 2010 model 15" Macbook Pro with logic board issues. The video keeps hanging and I have to power it off in order to do anything.

So, I took it to the Apple Store and they had to order the part. 7 days later, they call me and said that because I have upgraded the hard drive and RAM, they are going to void the warranty. I raised hell until the guy told me I could come up and get my macbook, put the stock stuff back in, and bring it back up. We had to do it all shady and under the table so that I didnt get screwed. This laptop is less than two weeks old. If I had it to do over again, I wouldnt but a macbook if I would have known how they are about the warranty.

I am a Network Engineer with 11 years experience, I think I am capable of replacing a hard drive and RAM without messing something up, Oh well. I am gritting my teeth and getting it fixed, but this is the last apple product I will buy, and I have an IPhone, two Ipads, and this was my first Mac... :mad:

I don't understand how this voids the warranty if the user guide tells you how to replace the memory and harddrive? Why would they tell you how to do something if it voids the warranty?
 
:mad::mad:
This is not a Rumor. It is rediculous, true, but it is correct. I found this thread because I was researching this issue. I have a new 2010 model 15" Macbook Pro with logic board issues. The video keeps hanging and I have to power it off in order to do anything.

So, I took it to the Apple Store and they had to order the part. 7 days later, they call me and said that because I have upgraded the hard drive and RAM, they are going to void the warranty. I raised hell until the guy told me I could come up and get my macbook, put the stock stuff back in, and bring it back up. We had to do it all shady and under the table so that I didnt get screwed. This laptop is less than two weeks old. If I had it to do over again, I wouldnt but a macbook if I would have known how they are about the warranty.

I am a Network Engineer with 11 years experience, I think I am capable of replacing a hard drive and RAM without messing something up, Oh well. I am gritting my teeth and getting it fixed, but this is the last apple product I will buy, and I have an IPhone, two Ipads, and this was my first Mac... :mad:

Your MBP's manual clearly states:

"If you attempt to install a replacement drive or memory and damage your equipment, such damage is not covered by the limited warranty on your computer."

If they can prove that your upgrade caused the damage then fair enough but if the upgrade and damage are unrelated (which it sounds like), then they are clearly wrong.

I wouldn't let this put you off in any future purchases though but if you're really peeved, you can try raising a complaint. You never know, you might get a discount on your next purchase or something. ;)
 
I just bought 2x4 corsair memory, good thing i double checked with apple canada. Apple store refuses to install third party memory for me, u gotta buy their memory (400 bucks) and have them install it. But authorize apple service stores will install your third party memory for you without voiding your warranty.

Im sure i could just pop the old memory in if the times come when i have to take it in to a retail store for repairs and they wouldnt know. but I got apple care (which is expensive ) i wouldnt chance it, its only 25 bucks to install it, not the end of the world.
 
I just bought 2x4 corsair memory, good thing i double checked with apple canada. Apple store refuses to install third party memory for me, u gotta buy their memory (400 bucks) and have them install it. But authorize apple service stores will install your third party memory for you without voiding your warranty.

Im sure i could just pop the old memory in if the times come when i have to take it in to a retail store for repairs and they wouldnt know. but I got apple care (which is expensive ) i wouldnt chance it, its only 25 bucks to install it, not the end of the world.

Why don't you just install it yourself? It's amazingly easy to do and would save you some money.
 
So the RAM and HD is standard user replaceable parts. How would those researching this topic view a optibay-like swap out of the optical drive then? Regardless it seems that if your machine was having problems you are best to replace the original parts as part of your troubleshooting process before mailing in the machine. However, there are times when we are traveling and don't have access to the original parts. This is when it may come down to the agent you deal with directly. It would be nice to have referenced warranty info at hand.
 
I just bought 2x4 corsair memory, good thing i double checked with apple canada. Apple store refuses to install third party memory for me, u gotta buy their memory (400 bucks) and have them install it. But authorize apple service stores will install your third party memory for you without voiding your warranty.

Im sure i could just pop the old memory in if the times come when i have to take it in to a retail store for repairs and they wouldnt know. but I got apple care (which is expensive ) i wouldnt chance it, its only 25 bucks to install it, not the end of the world.

It would take an average Joe 5 minutes to open my MacBook, swap out the RAM, close it up and reboot. I don't know about the newer models, but it's probably even easier since there's no more removable battery.
 
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Well I'm just worried about my warranty. Is there anyway they can find out you did th memory upgrade? Im just weighing the risk (apple care) vs reward (save 25 bucks install fee)I got plenty of experience building pc.
 
I've had problems with other manufacturers, specifically Dell, but never with Apple. Not in my original dual USB iBook G3, which I immediately maxed to 640MB (!!!) and swapped a new HDD, not in my white MacBook that I sent back a couple times with upgraded RAM.

Nor did they even bat an eye when I returned my first 15in MBP yesterday and outright told them that I had swapped in an SSD, then swapped it back out when I decided to exchange it for a different spec. In fact, in the case of both my white MacBook and my MBP, the sales reps have agreed completely with my decision to upgrade RAM with third party memory.

So, FWIW, I've never once had a problem with Apple. I can tell you horror stories about Dell and HP, though.

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Well I'm just worried about my warranty. Is there anyway they can find out you did th memory upgrade? Im just weighing the risk (apple care) vs reward (save 25 bucks install fee)I got plenty of experience building pc.

Nothing to worry about, you can see my post, but I've done it multiple times with Apple products and never once had a problem. Apple's fantastic in that regard.
 
Bring the Magnuson-Moss warranty act in paper to them, they are not legally allowed to deny you warranty. The people you spoke to were misinformed and need to be corrected, or they'll do the same to other unknowing customers who will pay out of pocket because they don't know better.

I love internet forums where someone trolls up the Magnuson-Moss act. Tell me, how many times have you pulled that card out and had a provider say "oh no, not that" and agree to fix it?

Once the computer is in their hands, all they have to do is say the parts you installed caused the failure. Then you have to hire a lawyer and a technical expert to prove them wrong so you can get your $ back. Just how many Macbooks do you think you could have then bought with that money?
 
Shouldn't, it tells you how in the manual, but if something messes up in your system just replace the parts with stock because apple will blame the problem on your upgraded hardware
 
Does anyone know for sure?

apple does. call them. seems to be back and forth on here so im sure you can just cut out the middle man and save some time and the back and forth arguments wether it does or does not void the warranty by just asking the source. :eek: shocking.
 
You're not going to void the warranty of your Macbook by upgrading the RAM or hard drive. I still wonder where users get this bizarre idea. Would you tell me where you did? I'm doing some research on it now since it's a common misconception.


According to an apple sales rep, you can upgrade the RAM yourself and it will not affect the warranty. However, swapping out the HD does void the warranty
 
According to an apple sales rep, you can upgrade the RAM yourself and it will not affect the warranty. However, swapping out the HD does void the warranty

Wrong.

Read the bloody warranty document. It specifies that service or replacement of "non-user serviceable parts" by the user voids the warranty. The hard drive is explicitly identified as a "user-serviceable" part.

On current MBPs, the user may indeed replace the hard drive (and RAM) without voiding the warranty. On non-unibody Macbook Pros, the hard drive was NOT a user-replaceable part.
 
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