Does your HSBC Credit Card work in Apple Pay?

[daijholt]

Just wanna get an idea of how many people are having the same issue as me here.

My HSBC debit card works fine with Apple Pay, but my credit card (standard credit card, not gold or any other) does not. I keep getting the "card not added, contact issuer" message in both Wallet/passbook & the watch app.

HSBC are flabbergasted by the issue, since I can use old fashioned chip and pin with the card just fine.

Trying to figure out if it's an actual issue affecting others or if HSBC just hate my iPhone.

 

[SIR-Blade]

Just wanna get an idea of how many people are having the same issue as me here.

My HSBC debit card works fine with Apple Pay, but my credit card (standard credit card, not gold or any other) does not. I keep getting the "card not added, contact issuer" message in both Wallet/passbook & the watch app.

HSBC are flabbergasted by the issue, since I can use old fashioned chip and pin with the card just fine.

Trying to figure out if it's an actual issue affecting others or if HSBC just hate my iPhone.

Daijholt.


Got exactly the same problem here. After having applied for a new Credit Card with HSBC, with the only reason to use it with the watch, every time I try to add the card within the Apple watch wallet/passbook, I get the same error ... "Could not add card".. blah! blah! blah" .. contact your card issuer"


Quite disappointed really. If HSBC/Apple can't get to the bottom of this within the next couple of weeks, I shall be cancelling this new Credit Card with HSBC.

 

[Mr.C]

I have the opposite issue. My HSBC credit has provisioned just fine on my phone and my watch. My HSBC debit card on the other hand provisioned just fine on my phone but will not provision on my watch. It has been like that since HSBC offered ApplePay. I get the same message about card not added and to contact issuer with regards to my debit card. There are others having the same issue regards their debit card.

 

[SIR-Blade]

I have the opposite issue. My HSBC credit has provisioned just fine on my phone and my watch. My HSBC debit card on the other hand provisioned just fine on my phone but will not provision on my watch. It has been like that since HSBC offered ApplePay. I get the same message about card not added and to contact issuer with regards to my debit card. There are others having the same issue regards their debit card.

Mr.C

Just now contacted HSBC Apple Pay services, and they say that it's "visa" having a "security block" on the card. I need to wait at least 48 hours before trying again, by which point the block should have "expired". Me trying and failing each day just keeps "re-freshing" the block.
Sounds like a delaying tactic if you ask me, but I shall try again on Thursday, but will contact HSBC Apple Pay Services before I do, and let them "walk" me through the provisioning set-up.
If I were to lay bets, I reckon it will fail again, as HSBS where unwilling to tell me what they would do IF it where to fail again on Thursday, making me think they don't really know what's going on.

 

[Mr.C]

Mr.C

Just now contacted HSBC Apple Pay services, and they say that it's "visa" having a "security block" on the card. I need to wait at least 48 hours before trying again, by which point the block should have "expired". Me trying and failing each day just keeps "re-freshing" the block.
Sounds like a delaying tactic if you ask me, but I shall try again on Thursday, but will contact HSBC Apple Pay Services before I do, and let them "walk" me through the provisioning set-up.
If I were to lay bets, I reckon it will fail again, as HSBS where unwilling to tell me what they would do IF it where to fail again on Thursday, making me think they don't really know what's going on.

I doubt that will work. I have contacted HSBC and Apple several times. The customer service representatives at HSBC told me to wait 24 hours, then 48 hours then 4 days. They told me the same thing about a security block as I had tried so many times. Each time I waited how long they told me and each time it was the same result with the card not being provisioned and the same message popping up. I suspect it is a Visa issue but neither Apple nor HSBC are being very helpful or taking responsibility and ownership of the issue. It's not possible for us as consumers to contact Visa so that's a no go. All in all I'm at a dead end.

 

[Jamiet361]

Add me to the list of people that it is not working for. Whilst some people have some of their HSBC cards working, all three of mine refuse to provision with the same error that you guys are getting. Meanwhile, my Nationwide account works perfectly.

I am in contact with a senior Apple advisor who has organised a meeting with an engineering manager who has been working on this case. I'll be sure to keep you all updated on what they say, but I'll warn you now, it probably wont be anything we don't already know.

HSBC pretty much outright said to me that there is nothing we can do, just try again when iOS 9 comes on in September. Obviously, this wont make any difference and I know full well that I will get the same 'card not added' error.

HSBC/Apple are aware of the issue, but at this point its pretty much, as others have said, a dead end.

 

[daijholt]

Ive waited 2 weeks without trying and still got the same error. I did also got told to wait until iOS 9 comes out, but unfortunately I'm already running the public beta, with my debit card experiencing no issues, so I can't see that making a difference. I might be in the same boat; where I'll end up cancelling my credit card and going with another provider.

I also agree with a previous post in that they have no clue what's really going on.

 

[SIR-Blade]

Guys,

Some feedback. As I pulled into the office car park, I had a call from Apple Pay services in HSBC. They informed me that they have done some further investigations into my account.

It turns out that as this is a new credit card account, which is true, just 12 days old, it hasn't been used yet for any purchases, hence as far as VISA is concerned, is a dormant account. That was the reason why it has not been added to Apple Pay.

What I need to do is make at least one purchase today, wait a couple of hours, then re-try adding the card to Apple Pay.

I have to admit I'm pleasantly surprised to see HSBC Apple Pay support being active, and ringing me back.

I'll use the card today for buying my lunch, and will you all know later if adding it to Apple Pay has been successful. Fingers crossed.

To help others out...
Phone = 5S
Phone OS version = 8.4.1
Watch OS version = 1.0.1

 

[Mr.C]

Guys,

Some feedback. As I pulled into the office car park, I had a call from Apple Pay services in HSBC. They informed me that they have done some further investigations into my account.

It turns out that as this is a new credit card account, which is true, just 12 days old, it hasn't been used yet for any purchases, hence as far as VISA is concerned, is a dormant account. That was the reason why it has not been added to Apple Pay.

What I need to do is make at least one purchase today, wait a couple of hours, then re-try adding the card to Apple Pay.

I have to admit I'm pleasantly surprised to see HSBC Apple Pay support being active, and ringing me back.

I'll use the card today for buying my lunch, and will you all know later if adding it to Apple Pay has been successful. Fingers crossed.

To help others out...
Phone = 5S
Phone OS version = 8.4.1
Watch OS version = 1.0.1

I will be surprised if that works. My card was about 4 months old and had been used countless times in that period and still did not provision. I have a new one now as due an unfortunate incident I had to cancel my debit card and get it replaced. Even the new one has been used many times and is 11 days old and will not provision. I have an iPhone 6 Plus with 8.4 and my Apple Watch is on 1.0.1.

 

[SIR-Blade]

Mr.C

Your quite correct. Re-tried again after about 6 hours after having used it, and no it still fails to provision with the same error. Jeez, what a load of crap.

Looks like I will be cancelling this card after all. I'm going to be one customer they will lose out on. Ah well.

 

[Jamiet361]

Unfortunately that seems to be the case. The only fix I have discovered is to change banks.

The issues seem to be device related, as my girlfriends HSBC card also refuses to add to passbook/wallet.

 

[daijholt]

Unfortunately that seems to be the case. The only fix I have discovered is to change banks.

The issues seem to be device related, as my girlfriends HSBC card also refuses to add to passbook/wallet.

I thought of this too, so I tried to add my credit card to my colleague's iPhone. That didn't work either, same error.

 

[SIR-Blade]

UPDATE.
Spent two hours on the phone with HSBC Apple Pay services last night. The guy who I was talking to said he had two screens open. HSBC systems WHERE authorising the card as OK to be provisioned for Apple Pay, however the second screen (no idea what he was connected to, and he didn't elaborate on it), the request was never received.

The reason being is that the reply from BACS was saying this was a US based card, and the response was OK to be provisioned for US Dollar, not UK Sterling, hence the failure.

We spent most of the time trying to determine if I could force the phone to set location base in the UK. Location based services was on, and all options were set to UK, indeed maps indicated my correct location in the UK. I subsequently checked by ITunes account/services are UK based. So although HSBC Apple Pay services seem to think there IS an option in the 5S Watch OS 8.4.1 to force location to be either UK or US, I could so NO such option.

They suggest I contact Apple tech services to ask if such an option is available to force the phone to be UK based.

I think this is a "cop out", as location based services, if on, should indeed/and does show I am in the UK not US. Also I notice the location based services icon on when trying to provision the card, but it does go "off" during the last few seconds, around 3 to 4 secs, before the card is declined.

To my mind it's either HSBC/BACS systems that are not talking correctly to say that I am UK based, and nothing to do with Apple Pay services.

The first contact to HSBC Apple Pay support last night suggested waiting for the next Phone OS version to come out before re-trying.. I was flabbergasted at that suggestion. It's working for some, so that's a "cop out" as well.

Result. I've spent as much time as am willing to try and help HSBC Apple Pay services to get to the bottom of this. I shall be cancelling my card tonight. Their loss, and one more pissed off customer.

 

[Mr.C]

I find it hard to believe it has anything to do with location unless the iPhone and Apple watch behave differently in this respect. My card provisioned first time on my iPhone 6 Plus but won't provision on my watch. You would think that if location of the card was an issue it wouldn't provision on the phone either. I agree it's a total cop out on the part of both HSBC and Apple.

 

[SIR-Blade]

Update.

Last night, called HSBC to close my credit card. Spent enough time on this now.
Have applied for Nationwide Credit Card instead. It's VISA again, so will be interesting if this provisions the first time.

 

[Jamiet361]

Update.

Last night, called HSBC to close my credit card. Spent enough time on this now.
Have applied for Nationwide Credit Card instead. It's VISA again, so will be interesting if this provisions the first time.

If its anything like mine it will. My Nationwide Debit card worked first time.

 

[daijholt]

Update.

Last night, called HSBC to close my credit card. Spent enough time on this now.
Have applied for Nationwide Credit Card instead. It's VISA again, so will be interesting if this provisions the first time.

Just done the same. Santander credit card is on the way!

 

[SIR-Blade]

Final update guys.


Finally managed to get the Credit Card account closed with HSBC yesterday. They initially told me some guff about having to fill out an "account" closure form, which I duly waited until receipt yesterday.

When it turned up, it was forms for a normal account closure, NOT for a Credit Card closure.
HSBC are turning out to be a bunch of amateurs. Glad my main banking isn't with them.

Nationwide card turned up today. So although the letter says I need to change the PIN, I can still use it for on-line purchases. Decided to try and add it to Apple Pay for the Apple watch, and it succesfully provisioned first time without a hitch.

So the rubbish from HSBC Apple Pay support about, 1) needs to be used at least once, 2) My apple account being attempted to be authorised from the USA, so is not registered for UK Sterling ... It's all Bull. That or the support staff not having a scoobies about how to investigate/fix their Apple Pay registration services.

SUMMARY.

Worked first time for Nationwide.

Steer clear of HSBC bank. My exposure to them has been an eye opener and will never use their services again for anything banking/finance related.

 

[daijholt]

Final update guys.


Finally managed to get the Credit Card account closed with HSBC yesterday. They initially told me some guff about having to fill out an "account" closure form, which I duly waited until receipt yesterday.

When it turned up, it was forms for a normal account closure, NOT for a Credit Card closure.
HSBC are turning out to be a bunch of amateurs. Glad my main banking isn't with them.

Nationwide card turned up today. So although the letter says I need to change the PIN, I can still use it for on-line purchases. Decided to try and add it to Apple Pay for the Apple watch, and it succesfully provisioned first time without a hitch.

So the rubbish from HSBC Apple Pay support about, 1) needs to be used at least once, 2) My apple account being attempted to be authorised from the USA, so is not registered for UK Sterling ... It's all Bull. That or the support staff not having a scoobies about how to investigate/fix their Apple Pay registration services.

SUMMARY.

Worked first time for Nationwide.

Steer clear of HSBC bank. My exposure to them has been an eye opener and will never use their services again for anything banking/finance related.

I called HSBC nearly 2 weeks ago to close my credit card and they did it over the phone within minutes. As soon as I told them t was due to Apple Pay issues they basically agreed with me and said fair enough.

Likewise, my new Santander 123 card provisioned flawlessly first time and works fine.

 

[Mr.C]

I finally got my HSBC Visa Debit card to provision on my watch. I updated my iPhone to iOS 9 which changed Passbook to Wallet And ApplePay. This gave me a new option to add cards on my phone. As my HSBC Visa Debit card had already provisioned successfully on my phone this new option allowed me to add it to my watch. I still had to request a verification code by text or email but it verified just fine. I'm relieved and happy my debit card is finally on my watch so I can use it through my watch now instead of taking my phone out.

 

[kosmov]

This is one of the only threads that pop up when googling this problem so just want to post the solution I found.
I disabled Location Services in my iPhone, disabled Cellular Data, and connected to a VPN in the country that issued my card, in my case I was outside of the US and needed to connect to a US vpn. Then I was able to add it to my wallet.