Does Your Retina MacBook Have Keyboard Problems?

Hey all,

I recently purchased a 12" MacBook. Everything has been fine, but from what I understand the keyboard on this model of MacBook is less than robust. I'm thinking of returning this MacBook due to the apparent prevalence of the issue. I wanted to get a feel for what owners in this community have experienced.

How many people here have had a MacBook, say, since launch that have had no problems with their keyboard? Should I be worried enough to return this machine for the 13" MacBook Pro? What's the consensus ?

 

I only heard about the keyboard issue after making the purchase. Fortunately, I was well within my return period.

I did end up exchanging the MacBook for a 13" MacBook Pro. The spectre of possible keyboard issues (especially when my warranty eventually runs out) was making it hard to actually enjoy the machine psychologically.

The poll numbers here are interesting. While it's not scientific because of the small sample size, a ratio of two out of fifteen people for a product that's only a year old is disheartening.

 

Some very interesting responses in this thread.

My general feeling based on some research and this thread is that the keyboard issue is very much alive and well. Obviously, it hasn't impacted all MacBook users, but it still seems to be pervasive enough to justify some worry. Starting about now, the earliest adopters of the Macbook will see their standard 1 year warranties run out. Even though this problem seems to be a design flaw, who knows if Apple will replace the keyboard/top case without charging the owner?

Apple hasn't issued any kind of quality program for this issue the way they did with the "screengate" fiasco, and who knows if that will ever happen? There are too many unknowns. I'm currently still using the the 13" MacBook Pro that I bought when I returned the 12" MacBook. It's a lovely machine, but I'd still prefer to use the 12" MacBook -- but only under the condition that the design is defect free, which doesn't appear to be the case.

I'm raring to see if there indeed will be a refresh of the MacBook tomorrow. Who knows, maybe the refresh will include a slightly revised and more robust keyboard?

 

Indeed, normally that's absolutely the case. I was just thinking that since the keyboard issue seems to be fairly common, Apple might institute a Quality Program for the MacBook. This is something that they did for the screen lamination peeling problems on the MacBook Pro.

Hey, a man can hope... right? Haha.