Friends-
I sent my 15" UMBP to apple right before my applecare ended which I hadn't have time without it for work, but I had to deal without it but this is why-
I requested my repair on Dec. 5th this month and they were very helpful and offered to send out a shipping box to send it to their repair center which it is in tennessee which I wasn't aware without having to send anything to apple for repairs in more 10 years since I usually had most small issues at the genius bar.
The strange note- The first box was supposed to show up within 1 day and after a week, I contacted apple and I said, "is there a problem since I haven't seen a box to send my laptop in..." ... The answer was from the senior advisor that handled the repair and he said- "the box was returned here, but its not here." I was a bit confused since I never saw it since I was pressed for time anyway. He right away and offered to send the SECOND box, I thought.. great, mistakes can happen, and no big deal. I'll wait until I see the box in a couple days. Did that box show up?
I contacted them after almost a full week again, "Ok, this is not working right, I cannot understand why I haven't seen a single box, can you check the tracking #s that were connected with my boxes that were supposed to be sent?"
-The FIRST box was noted that it was NEVER sent nor ever returned that was interesting for me. This different advisor who said, I will send another one after having it approved and then, a box showed up within 2 days and I was glad that it finally showed up and I sent my laptop out asap.
I had printed out a complete letter about the issues with the rattling and exactly how to explain how it happens and how to see it and different ways that made it fairly simple to find it. I even printed THIS thread about how there is a huge common issue with nearly 50% members in this thread that have rattling issues. That cannot be normal.
I received an email from apple that they could NOT duplicate my issues with my laptop, I was thinking.. are they kidding me? I sent them a TON information including this thread and all that it should have been enough to make it simple. I again had to explain it in a different way and AGAIN linking to this thread if it helps if they actually didnt even read anything I sent them. They finally answered and they said they will replace the speakers. I then asked, The first advisor had mentioned that the entire unibody casing would be replaced since I figured that it was a good idea if there was some manufacture issue causing the rattling...
I got a response and they said, basically saying- Fine, we'll replace it too to make sure it works well.. ok.
Obviously, you will know that it is fairly quick to have them to replace a few little things in 1 day and sending it back, it was a whole 3 day vacation in tennesee-apple-land.
My laptop came back TODAY nearly 1 full month including the nonsense box issues which ate most of the time. ugh...
I was restoring my time machine backups since I always clear my hard drive when leaving it at the apple stores or of course sending it out, the same thing. I was all setup, and ready to go. I noticed... My Laptop felt really slow. This can't be right.
As a note- I custom ordered my laptop as a 2.8Ghz Intel Duo 2 / 4gb ram...
It comes back with a 2.53ghz, and I first thought... Maybe they made a mistake and they sent me back the wrong laptop, but I checked my serial in the "about this mac" and, yup, its 'my' laptop, but its a bit odd... I went ahead and reset the PRAM 2x to see if something caused that but it did NOTHING to pop back up to 2.8ghz, still same 2.53ghz. I won't be too excited to have another discussion about this terrible repairing that made it worse.
The LAST thing back to the RATTLING all about this thread, anyway-
The Rattling/ Buzzing is STILL there. It was an entire waste of time for a month for nothing but receiving a slower machine and rattling.
