After 4 years I give up. What is the point of paying $99.00 in order to be able to "chat" with incompetent non-technicians. A premium service with NO Service. How ironic. The final blow: 1.5 hrs of "chat" because the BETA would not work. Who has time to "chat" that long. Applecare would have solved my problem with a five minute phone call. I have learned how to sync my calendar with GOOGLE and will not miss the "chat" experience. I wrote a snail mail to Apple, weeks ago. No response. Goodbye MobileMe.