I called the first time waited an hour an 10 minutes it started ringing rang for awhile then got disconnected. I called back and waited almost 3 HOURS to talk to a human being. Apple Pay defaulted my Billing address to my work address so the card would of gotten declined when the phone ships......just wanted to fix it. during that 3 hours I seriously considered hanging up and cancelling the order....but I didn't. Because I'm freaking crazy.