Don't Loose Your Pencil Lightning Adapter

Discussion in 'iPad Accessories' started by rawweb, Jan 20, 2016.

  1. rawweb macrumors 6502a

    rawweb

    Joined:
    Aug 7, 2015
    #1
    Warning, I somehow managed to misplace my Lightning charging adapter.

    I've been transferred through the ranks of Apple on chat and now phone and most of the folks don't even know what this part is. I've been told 3 times there is no part number, and they can't order a replacement.

    Here's hoping mine turns up...good grief. This product launch has been a disaster.
     
  2. artfossil macrumors 6502a

    artfossil

    Joined:
    Oct 5, 2015
    Location:
    the Great Plains
    #2
    Eventually, we will probably be able to get replacements.

    Meanwhile, just charge it directly in the iPP.
     
  3. rawweb, Jan 20, 2016
    Last edited: Jan 20, 2016

    rawweb thread starter macrumors 6502a

    rawweb

    Joined:
    Aug 7, 2015
    #3
    Correct, it's just the principal that they don't even have a part number...
    --- Post Merged, Jan 20, 2016 ---
    Phone support agent seems to not even know what a Apple Pencil is. Still going up the call chain...been over an hour online and on phone just to see if they have a part number I could order...Sad but, I think I'll just have to come up with my own solution to this tom foolery once the pencil comes in stock at retail stores...ARRRGG!
    --- Post Merged, Jan 20, 2016 ---
    Been on hold for over 20 minutes...I'm bailing.
     
  4. A.R.E.A.M. macrumors regular

    Joined:
    Nov 12, 2015
    Location:
    Los Angeles, California
    #4
    There is a little pigtail gadget cable thingy on Amazon that some have purchased. Maybe worth a purchase.
     
  5. artfossil macrumors 6502a

    artfossil

    Joined:
    Oct 5, 2015
    Location:
    the Great Plains
    #5
    I'm sympathetic. I'd be sad if I lost mine and pissed that there isn't a replacement available.

    I bought a 4" lightning cable to store mine on. I just keep it in my accessory bag.
     
  6. rawweb thread starter macrumors 6502a

    rawweb

    Joined:
    Aug 7, 2015
    #6
    Thats a really smart idea. The sad thing is, mine shouldn't be lost. I have a solid memory of leaving it on my desk in my office at work. Today, it was just gone. Thankfully, it charges via the iPad, but the fact that I was in contact with 5 Apple representatives in the span of an hour and not one of them knew what I was talking about is beyond deplorable. I sent a photo from their website to 2 of them to describe the part.

    Was put on hold by someone for over 15 minutes when I bailed. That person didn't even know what an Apple pencil was...(hilariously funny when you think that most retail locations have never really had stock).

    This is a major fail to me by Apple. I've been a loyal customer for over 15 years and have never witnessed something like hat before.
     
  7. Brookzy macrumors 68040

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #7
    Might be worth pinging an email to Tim? Nothing to lose.

    There is a support doc stating replacement tips will be sold in the future, so I bet replacement caps and Lightning adapters will be sold eventually too. :)
     
  8. AJsAWiz macrumors 68030

    AJsAWiz

    Joined:
    Jun 28, 2007
    Location:
    Ohio
    #8
    I have that device.
    I have that device and have left a review on Amazon. Here is the url: http://www.amazon.com/gp/product/B017CNQQ1Y?psc=1&redirect=true&ref_=oh_aui_detailpage_o02_s00

    It won't solve the problem of a missing lightening adapter. It's more like an extension cord for your pen when plugged into your iPad Pro.
     
  9. wtsitmn macrumors newbie

    wtsitmn

    Joined:
    Aug 25, 2012
    #9
    Cozy has the perfect solution! It's called "a leash for your Lightning adapter". Weird name, but cool product.
    They also sell a leash for your pencil cap. You can get them both delivered together in a few days for eleven dollars.

    https://cozy-industries.com/collections/frontpage/products/pencilcozy-combo-pack

    Disclosure: I do not work for Cozy, nor do I have anything to gain by promoting their products. I just happen to think this is a great thing, and the folks at Cozy are very nice. I found out about Cozy when I wanted to ensure I didn't lose my magsafe adapter. The material they use in their products is very flexible and durable. My only complaint, if you can call it that, is that the "Cozy" label cannot be removed from the product. I tried everything short of cutting it off with a razor blade!
     
  10. Mac2me, Feb 13, 2016
    Last edited: Feb 13, 2016

    Mac2me macrumors 6502a

    Joined:
    Jun 10, 2015
    #10
    Kind of a neat product and they clearly anticipated a need for it. I find my magnetic cap has worked well so assume people are taking it off and setting it down and forgetting.

    Regarding removing the logo printing on it, a few suggestions for some things you might have in your house: Have you tried Isopropyl rubbing alcohol 91% (forget the 70% alcohol). I've used it to remove laser printing on plastic pop bottles when I wanted the printing off for some project involving them. Otherwise I use it to remove sticker adhesive from labels too.

    Nail polish remover will probably do it but might affect the surface texture like taking the shine off the surface.

    One last thing, haven't used myself since I don't buy it but heard works wonders for removing all kinds of things, Mr. Clean Magic Eraser.

    Let us know what works.

    BTW I like the fact that the cap leash would stop the pencil from rolling. Wonder if there's enough of leash to easily pull the cap off though.
     
  11. AJsAWiz macrumors 68030

    AJsAWiz

    Joined:
    Jun 28, 2007
    Location:
    Ohio
    #11
    That is nice and it's only $7.99 on Amazon (comes in colors including glow-in-ta-dark).
     
  12. rawweb thread starter macrumors 6502a

    rawweb

    Joined:
    Aug 7, 2015
    #12
    That's perfect! Why didn't Apple think of that!

    Still wish there was a better place to store the pencil during transport.
     
  13. AJsAWiz macrumors 68030

    AJsAWiz

    Joined:
    Jun 28, 2007
    Location:
    Ohio
    #13
    Same here . . . I've been using a pencil case to transport my Apple Pencil but it would be nice to have something that attached to my iPad Pro. I've seen cases that do this but I'd like to keep my present case.
     
  14. Mac2me, Feb 13, 2016
    Last edited: Feb 13, 2016

    Mac2me macrumors 6502a

    Joined:
    Jun 10, 2015
    #14

    Well I decided to buy the Combo set (Pencil cap and Lightning Connector) from Cozy Industries directly. 9.99 + .99 USPS ship + .75 tax for 11.73 to me. Went with the white version but had a choice of going GID. For the price (even compared to Amazon) it seemed the best route to go if you wanted both the cap and lightning items. Their Amazon listing doesn't offer the combo, must be bought separately at least at this point in time. Thanks for the heads up wtsitmn. Hopefully now I won't have to come back here and say I lost my cap or connector LOL.
     
  15. AJsAWiz macrumors 68030

    AJsAWiz

    Joined:
    Jun 28, 2007
    Location:
    Ohio
    #15
    Yes, I just saw that! It looked like there was a discount code for paying with Apple Pay. In any case the combo does seem like a better deal than just getting one piece for $7.99 on Amazon.
     
  16. Mac2me macrumors 6502a

    Joined:
    Jun 10, 2015
    #16
    Yeah I noticed the Apple Pay discount but couldn't take advantage of it. Unfortunately my cc still doesn't offer AP. Really annoyed with them and thinking I'll move my account if they don't this year.
     
  17. AJsAWiz macrumors 68030

    AJsAWiz

    Joined:
    Jun 28, 2007
    Location:
    Ohio
    #17
    Don't feel too badly about that. I just emailed them and was told that there was no discount for using Apple Pay.
    I have 2 different credit cards with the same bank. One uses Apple Pay and the other one doesn't.
     
  18. Azzin macrumors 68040

    Joined:
    Jun 23, 2010
    Location:
    London, England.
    #18
    You lose your adapter and somehow the product launch has been a disaster?

    I'd say your propensity for looking after your property is a disaster.
     
  19. rawweb thread starter macrumors 6502a

    rawweb

    Joined:
    Aug 7, 2015
    #19
    You've completely blown right past the point, fella. My complaint is that they don't even have replacement part numbers in their system and the horrible customer service experience. Another attempt a few weeks after this post I went through the same hold and transfer patterns and ONE agent didn't even know they sold a pencil...it was deplorable.
     
  20. Mac2me, Feb 15, 2016
    Last edited: Feb 15, 2016

    Mac2me macrumors 6502a

    Joined:
    Jun 10, 2015
    #20
    I can understand frustration at losing a part and being unable to get a replacement part and spending lots of time on the phone trying to obtain one. I will say though that it's not unlike buying any other mass produced product and finding that when you've lost a part to it learn that the manufacturer simply doesn't sell the parts separately. Happens all the time for most everything. It defies explaination why if Apple only sells the Pencil as one complete product with one SKU, why they would maintain replacement part numbers in their system for something simply not sold as such.

    It's possible Apple may end up selling the little lightning adapter down the road but I wouldn't hold my breath on something so small. Probably stand more of a chance to buy it eventually through a third party who manufactures adapters.

    As for Apple's customer service, I don't fault them for being unable to find something that's just not there. Kind of hard to find something that's not in existence as a separate part. Sounds like the same correct answer was given on 3 occasions. And repeated back weeks later. Just not an answer that the OP wanted to hear.

    It is kind of disappointing that the Pencil wasn't known to be sold by Apple by one employee but suppose the call could have been routed to an area that hasn't received them yet. I will add that I spoke to a few Verizon online/phone support people who didn't know Verizon had started carrying the Apple Pencil and one guy was a Mac user who thanked me for telling him they had them in stock.

    Sorry OP but saying that the iPad Pro roll out was a disaster seems so out of line.
     
  21. rawweb, Feb 15, 2016
    Last edited: Feb 24, 2016

    rawweb thread starter macrumors 6502a

    rawweb

    Joined:
    Aug 7, 2015
    #21
    This thread is a few weeks old, but let me address your comment.

    A product launch that is now 96 days old and its primary accessories (keyboard, pencil) were unavailable at most retail stores for a vast majority of that time period is what I would call a bit deplorable. Having customer service representatives that don't know what an apple pencil is, that's a disaster.

    That's my opinion, clearly you have yours.
     
  22. wtsitmn, Feb 24, 2016
    Last edited: Feb 24, 2016

    wtsitmn macrumors newbie

    wtsitmn

    Joined:
    Aug 25, 2012
    #23
    Cool! Same prices, but you can avoid shipping charges if you have Prime or if you order $35 worth of stuff all at once. On the other hand, I would get charged state sales tax through Amazon, so ugh! :p
    --- Post Merged, Feb 24, 2016 ---
    Tried 99.9% alcohol, no good. Tried Goof Off, which works on everything, except this.

    At this point, I wonder if a razor blade would have any effect — I think the "S" on Superman's chest is printed with the same ink. LOL
     
  23. bulbousnub macrumors 6502

    Joined:
    Sep 12, 2014
    #24
    I also tried getting ahold of a spare cap. Apple doesn't carry those either.
     
  24. The Afroman macrumors regular

    The Afroman

    Joined:
    Jul 20, 2009
    Location:
    Austin,Tx
    #25
    has anyone found some sort of solution to this problem.... ugh. i dont want to charge it from my ipad all the time. i need a replacement.
     

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