Yeah, it would make a lot of sense for them to help schedule appointments (if using the serial number tool) for when the batteries are in stock. When I went in for my appointment the genius I spoke with said that as soon as the program came out they were slammed with requests. Clearly Apple was not prepared for the multitude of people that have the issue. Heck, at my appointment the genius also said that there was literally one battery in the store and set me up with it; the previous day had zero batteries available. Turns out my pull tab for removing the battery broke off anyway, when they tried to remove it, so I ended up getting a replacement unit instead. I hope Apple figures out a better way to handle this type of situation going forward.
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don't schedule 6s battery replacement yet
- Thread starter flummoxer
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My wife went for her appointment this morning. Her SN is one of the ones affected, the "genius" ran a few diagnostics and said everything checked out ok, despite the fact that her device has powered down on it's own and the battery has drained multiple times rapidly. No replacement battery for her phone.
Well, if the phone falls under the replacement program and she experienced issues then it doesn't really matter what the diagnostics say, the phone is still eligible for the repair under the repair program.
Well, can that employee show something about that in the details of the replacement program? Does it say anything about an employee being able to allow or disallow things based on diagnostics or anything like that?Not according to the apple "genius" she was dealing with.
No clue, wasn't there. He/she just told my wife that everything checked out fine (everything was "green", whatever that means). I plan on calling in there to find out how long apple will honor this program should she keep the phone longer than a year.
In the Belfast store they don't even run diagnostics,just drop the phone of and your set.
I had the same issue today. Made an appointment just to be told they don't have any batteries. This issue affects millions of phones that were produced during the first month of it being shipped to early buyers.
I told the guy that this should not even be a program yet if apple can't even meet any demand. Clearly they got slammed , clearly they weren't ready, clearly this is sadly becoming a new trend with Apple.
Low supply of batteries, low supply of Apple Watch, NO supply of the Airpods. Sorry but I do expect a little more of the most valuable company on the planet to actually have ample stock.
I told the guy that this should not even be a program yet if apple can't even meet any demand. Clearly they got slammed , clearly they weren't ready, clearly this is sadly becoming a new trend with Apple.
Low supply of batteries, low supply of Apple Watch, NO supply of the Airpods. Sorry but I do expect a little more of the most valuable company on the planet to actually have ample stock.
There really isn't any "winning" there. If Apple waits until they have enough stock for everyone (which is never really the case with these things anyway) then people are frustrated that Apple isn't acknowledging the issue. If Apple acknowledges the issue but waits to do a program until there's "enough" stock, then Apple is delaying on purpose or something like that. The way it is is pretty much one of the better options out of basically bad options that are out there. Pretty much how many recalls and other replacement programs are often done.
Seems like various people in threads like iPhone 6s turning off at 10-20% among some other ones discussing it all have had their batteries and/or devices replaced.
Had my battery replaced in my 6S today at the Norwich store. Took just over an hour for the repair. Waited 6 days from the original appointment for the battery to come in. I haven't drained the phone yet since charging it up so I'll wait and see if the problems sorted.
Also to the people here who are moaning about lack of stock and wait times. There are lots of other people in the same boat so just be patient and your phone will be fixed in due course. Stores likely don't have the space to stock large quantities of replacement parts and parts such as batteries have to be shipped by sea and land so take longer to arrive.
Also to the people here who are moaning about lack of stock and wait times. There are lots of other people in the same boat so just be patient and your phone will be fixed in due course. Stores likely don't have the space to stock large quantities of replacement parts and parts such as batteries have to be shipped by sea and land so take longer to arrive.
1st, you don't know if it is out of warranty; apple care could be involved. 2nd, it was a defect on Apple's part. They did the commendable thing and offered to fix the issue for everyone.
Lastly, you're being a pretty big jerk.
And yet you always hear that tim cook is a Supply Management Genius.
Well the Monday delivery estimate came and went. I gave them a call today and they essentially said "don't call us we will call you". I suppose we will... wait... and see.
We have a 6s in our house that qualifies for the battery replacement, however the phone is not having the shut down problems yet. Figure it will be best to wait until closer to the end of the program or when the phone actually has a battery related problem. Then get a fresh new battery for free.
same here, my phone qualifies, but I haven't had any battery issues, so I'm gonna wait until I have issues.
I'm glad I had my battery replaced about a week before it became a blowout. I contacted apple support chat and let them know my issue basically not even knowing if I had one. They sent me a box and in a week I had a phone with a new battery. We live 5 hours from an Apple Store so this was pretty convenient.
Though I used a windows phone and an android in the meantime "shudder".
Though I used a windows phone and an android in the meantime "shudder".
My phone qualifies, but I haven't had any problems. Until yesterday. Phone dead, low battery signal. I plugged it in, rebooted and poof, it had 51% battery remaining.
I have talked to Apple, it they just can't predict when batteries will be available. You guys who think the affected customers are being whiny are way out of line. This is a problem that Apple needs to address more effectively. If they give you an appointment for this problem, they should have a battery waiting for you when you arrive. End of story.
I have talked to Apple, it they just can't predict when batteries will be available. You guys who think the affected customers are being whiny are way out of line. This is a problem that Apple needs to address more effectively. If they give you an appointment for this problem, they should have a battery waiting for you when you arrive. End of story.
After getting a call that my battery was in after a one week wait I went back to the Apple store yesterday. They could not tell me anything besides it would take three hours, and they would not call or text me when they were done. They just said it wouldn't be less than three hours, and it wouldn't be more than three hours. Kind of annoying that they couldn't even just give me a call to let me know it's ready.
After three hours I went back and they told me the phone did not pass calibration after the battery replacement, so they had to order me a new phone because they did not have one in stock. I think I'm happy getting a replacement phone, just not happy about a third one hour each way trip.
The best thing so far about all this is I got to play Super Mario Run on the display iPhone.
After three hours I went back and they told me the phone did not pass calibration after the battery replacement, so they had to order me a new phone because they did not have one in stock. I think I'm happy getting a replacement phone, just not happy about a third one hour each way trip.
The best thing so far about all this is I got to play Super Mario Run on the display iPhone
.