dose apple cover unlock iphone?

Discussion in 'Jailbreaks and iOS Hacks' started by jmchen3, Feb 20, 2008.

  1. jmchen3 macrumors member

    Joined:
    Jan 31, 2008
    #1
    my iphone just stop charging from the dock
    it is unlock so iam not sure will apple still cover it
    plz help
    thanks
     
  2. Eraserhead macrumors G4

    Eraserhead

    Joined:
    Nov 3, 2005
    Location:
    UK
    #2
    No. Legally they may have to if its a hardware issue, but really you are on your own.
     
  3. munroe macrumors regular

    Joined:
    Nov 14, 2007
    Location:
    Ireland
    #3
    How did you unlock it? That matters.

    If with TurboSIM or the like, you're still coverd. Just take out the TurboSIM and bring the phone to Apple.

    If you've modified the baseband or bootloader (AnySIM, ZiPhone, NateTrue, etc.) and can't restore your phone to factory settings, they're entitiled to refuse service.
     
  4. jeffmc macrumors 6502

    Joined:
    Sep 21, 2007
    #4
    no you're not still covered, they can see when the phone was activated with AT&T

    if you've never activated it, you've never activated your applecare

    the phone is totally uncovered
     
  5. arkitect macrumors 601

    arkitect

    Joined:
    Sep 5, 2005
    Location:
    Bath, United Kingdom
    #5
    I know here in the UK you are not covered.

    When you go to the Apple Store here in Kingston there is a sign prominently displayed where the cashiers/Genius bar is.
    It says in so many words that Apple, inc., will not service or accept any unlocked iPhones.
     
  6. senorFunkyPants macrumors 6502

    senorFunkyPants

    Joined:
    Jan 6, 2008
    Location:
    England
    #6
    Then restore the phones software and then take it in for repair. That the iphone has never been activated would not release Apple from their legal responsibility to repair the iphone.
     
  7. munroe macrumors regular

    Joined:
    Nov 14, 2007
    Location:
    Ireland
    #7
    I believe that senorFunkPants is correct. The key is getting your phone into a state where they can't tell if it's been unlocked, either by removing the SIM sandwich or restoring the software or both.

    However, if you've modified the baseband you'll probably have to let iTunes upgrade it to 1.1.3. If you've modified the bootloader you may be out of luck. If the phone is dead and you cant' restore the software you may be out of luck. Whatever you do, don't tell them you've unlocked it.
     
  8. jeffmc macrumors 6502

    Joined:
    Sep 21, 2007
    #8
    think about this logically, how do you know there's an issue if you've "never activated the phone"

    trust me, the first thing we check when you hand us an iphone is to see if it's been activated.

    you are absolutely not covered unless you get a genius that just doesn't care
     
  9. speakerwizard macrumors 68000

    speakerwizard

    Joined:
    Aug 8, 2006
    Location:
    London
    #9
    the phone is not sold under any presences about the contract and unlocking, you will only be serviced after activation, without activation how would you know if their was a problem with the phone except for if you hacked it, in which case you invalidate your warranty.
     
  10. senorFunkyPants macrumors 6502

    senorFunkyPants

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    Jan 6, 2008
    Location:
    England
    #10
    Its a fairly simple matter in the UK..there are no preconditions for buying an iphone regarding activation or a ban on unlocking..the iphone must simply be fit for the purpose for which it was sold. If it won't charge then its the vendors responsibility to replace or return it to the manufacturer for repair. If they refuse then you get it repaired anyway and sue the vendor for the amount of the repair via the county court online ( a fairly simple proceedure).
     
  11. JML42691 macrumors 68020

    JML42691

    Joined:
    Oct 24, 2007
    #11
    Ya, but knowing Apple, they would find a way to blame the user on the point that the hacking damaged the firmware or something.
     
  12. firstapple macrumors 6502a

    firstapple

    Joined:
    Sep 25, 2007
    #12
    huh???????? According to Apple's NDA, you wouldn't be posting here, and you would know that if you were an "apple employee"

    Anyways... I would say to try and restore phone to normal state and take it back to Apple. I did this after jailbreaking my phone, and Apple had no clue... However, I activated mine through AT&T
     
  13. megfilmworks macrumors 68020

    megfilmworks

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    Jul 1, 2007
    Location:
    Sherman Oaks
    #13
    Except that if you haven't activated it legally, not only would the phone not work but none of the iPod features are activated either, i.e. If you can't use it how can you know it is broken?
     
  14. senorFunkyPants macrumors 6502

    senorFunkyPants

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    Jan 6, 2008
    Location:
    England
    #14
    They could certainly try...but its only about £30 to start a small claims court action online (do you have something similar in the USA?), it wouldn't be worth Apples/O2 time to show up to defend the action. Even if they did the onus would be on them to prove that the hardware failure was the consumers fault..just saying it was wouldn't do.
    The bigger the company the quicker they fold (I've taken on more than a few) you just have to make them believe that you will go all the way.
     
  15. Osarkon macrumors 68020

    Osarkon

    Joined:
    Aug 30, 2006
    Location:
    Wales
    #15
    That was my first thought as well.

    That aside, people should realize that when they do unlock or jailbreak their iPhone, the consequence is that it might well void the warranty. If you value your warranty, don't do it.
     
  16. JML42691 macrumors 68020

    JML42691

    Joined:
    Oct 24, 2007
    #16
    Ya, but this sign is posted at all Genius Bars, which clearly states their position on repairing hacked phones:

    [​IMG]
     
  17. senorFunkyPants macrumors 6502

    senorFunkyPants

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    Location:
    England
    #17
    I fully understand Apples position...I'm just nowhere near convinced that it would stand up in court...and Apple are hardly likely to want to put it to the test...imagine if they lost!
     
  18. senorFunkyPants macrumors 6502

    senorFunkyPants

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    Jan 6, 2008
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    England
    #18
    Restore the iphones software then start the activation process and see if the fault shows up....that way at least you can say that you were "legally" activating the phone when it became faulty.
     
  19. juliuspleaser macrumors newbie

    Joined:
    Feb 22, 2007
    #19
    The statement itself would not hold up in court. You can make a sign that says anything you want, doesn't mean it will hold up in court. Case in point, up until recently it was legal to record movies in the theatre in Canada.The theatres still had signs up saying it was illegal and they would have you charged, take your equipment, yada yada. But the only thing they could do when they caught you was refund your money and have you leave.

    If you software unlock your phone, and says the pixels on the screen die, Apple would have to honour their warranty regardless of any statement because software unlocking the phone didn't cause the hardware issue. But if the issue is more software related, like say the iphone continuously reboots in a loop, they wouldn't help you and you would have a hard time taking them to court.

    Your best bet always is to revert your phone back to the original state so that they can't say the 3rd party software is the cause. And I would fight with them unless it was clearly a hardware issue.
     
  20. speakerwizard macrumors 68000

    speakerwizard

    Joined:
    Aug 8, 2006
    Location:
    London
    #20
    and if you bought say a new car and hacked the computer to make fuel more efficient, do you think they would fix it free of charge if it caused problems, just an example.
     
  21. TEG macrumors 604

    TEG

    Joined:
    Jan 21, 2002
    Location:
    Langley, Washington
    #21
    The point of this sign is to say that if you unlock the software and you have a software based problem, then they will not help you. If you have a hardware problem, they should still cover it.

    TEG
     
  22. showtime macrumors 6502

    Joined:
    May 10, 2007
    #22
    Can't you just restore the phone to factory settings through itunes and bring it in? Maybe borrow a friend's iPhone sim and activate your iPhone with it before you take it in.
     
  23. CD3660 macrumors 68040

    CD3660

    Joined:
    Jun 6, 2007
    Location:
    Cheshire, United Kingdom.
    #23
    Sounds like a clever solution to the problem.

    Can anyone see a problem with this?
     
  24. senorFunkyPants macrumors 6502

    senorFunkyPants

    Joined:
    Jan 6, 2008
    Location:
    England
    #24
    Someone needs to try it!...But I would guess that activation creates an account that associates the sim card with the phones IMEI number...OTOH as long as the iPhone worked with someones elses activated sim card in it so that the fault could be demonstrated in the Apple shop then that might do.
     
  25. georgeoommen macrumors regular

    Joined:
    Apr 12, 2007
    #25
    the only problem i can see with this is if the genius does agree to your problems and then agrees to replace your phone, you are going to lose your friends sim card.

    he could still just call the operator and ask for a replacement sim card, but it would take time and invariably there is a charge to get a replacement sim card..

    someone please correct me if i'm wrong..
     

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