Double Check Your AT&T Bill This Month

[TWO2SEVEN]

I just noticed my bill was higher (more than double) than it has been for about 5 years.

AT&T charged me three upgrade fees. I only have (and have ever had) one line on my account.

The first was charged 9/14 (ordered iPhone online)
The second was 9/22 (activated iPhone over the phone)
The 9/22 charged was credited back to me the same day.
The third was on 10/1 (after I had done an online chat that resulted in AT&T waiving my upgrade fee).

My bill is now showing $72.00 in upgrade fees.

I am on the phone with CS now. I will update with the result.

 

[jplusc]

Yeah I got hot with 2 upgrade fees since I had to have my phone swapped out. I'll be calling CS as well.

 

[TWO2SEVEN]

Yeah I got hot with 2 upgrade fees since I had to have my phone swapped out. I'll be calling CS as well.

She waived the "extra" fee, but now I am having trouble getting her to honor the original waive that was noted on my account but never went through (according to the CS rep).

I also found out that the iPhone5 plan is $4 more than the iPhone4. No big deal, I just wasn't ever informed.

 

[erratikmind]

I called AT&T the following Saturday morning after I received our 2 iP5s. I had asked them to waive any upcoming upgrade fees. They credited my account some $80.70 and sent me a confirmation text and an e-mail, which noted the changes.

This past week, I paid my AT&T bill. Everything was as it was prior. However, I will be keeping an eye on the next billing period's statement.

 

[TWO2SEVEN]

She was able to go in and credit me for all three charges. Online is still showing one of them, but it will take overnight to reset.

I will say that the CS was VERY nice and helpful, which hasn't always been my experience with AT&T.

 

[McGiord]

Ask for data rollover.

 

[TWO2SEVEN]

I guess I'll see if it worked when I pay my bill tomorrow.

 

[mrtune]

Happened to me. Upgrade 2 phones and got 3 upgrade charges. Call them up and they waved all the charges.

 

[realeric]

AT&T waived activation fees in 2008,2009,2010,2011 as a FAN discount but charged $36 this year. WTF. I called them today and they credited $39.94 including tax to my account.

 

[hendooman]

On the family plan we had four upgrade fees and two phones, go figure. But as soon as I called they took case of to and credited the original upgrade free, so free upgrade. Dude said he had done that a ton already with people that upgraded via pre order.