Double . on keyboard press

NJRonbo

macrumors 68020
Original poster
Jan 10, 2007
2,451
458
Hey Guys!

2017 Retina MacBook Pro w/touch bar owner here.

Of course, this MacBook has the crappy butterfly keyboard.

I am getting double periods (.) every time I press the period key.

Maybe something is stuck under the key. Maybe something else is wrong.

Any suggestions on how I may be able to fix this issue?

Thanks in advance
 

tubeexperience

macrumors 68040
Feb 17, 2016
3,192
3,893
Well, you are screwed.

You can pay Apple $700 to replace the top case, but then the problem is going to come back again some months later.
 

AdamA9

macrumors 65816
Feb 2, 2010
1,219
345
That's not strictly true now. I've seen people reporting half that for keyboard issue fixes. How do you even know it's hardware related?
 
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AdamA9

macrumors 65816
Feb 2, 2010
1,219
345
It's actually $700.

And as I've said, I've seen people reporting that they've paid half that. The official line might be $700 but you can get it for less, if evidence from those who actually paid less is to be believed.
 

NJRonbo

macrumors 68020
Original poster
Jan 10, 2007
2,451
458
I wonder if I can join the class-action suit.

I am not overly concerned. I am going to sell this MacBook Pro the moment Apple announces the refresh -- hopefully on a few short months.
 

Fishrrman

macrumors Core
Feb 20, 2009
20,197
7,122
If you're still in-warranty, take it in for repair. DON'T DELAY.

If you're out-of-warranty, see if you can join one of the three KeyGate™ lawsuits. You can probably do this online. DON'T DELAY.
 
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Koh Phi Phi

macrumors regular
Nov 15, 2017
163
328
That's not strictly true now. I've seen people reporting half that for keyboard issue fixes. How do you even know it's hardware related?

That is STRICTLY true as quoted by the Geniur Bar themselves.

There is ONLY one price point for the keyboard replacement ($700+tax, flat fee), which is PRE-PAID BEFORE they look into your case. Ocassionally, they refund up to $300 IF they could solve it without actually replacing the whole board, BUT they dont make any promise and you dont know if it will be your case.

So, yes: the price is ALWAYS a flat fee of $700+tax, with a caviat of an ocassional post-service partial rebate. You pay up $700+tax, and a few days later when you collect your laptop you may or may not also receieve a $300 refund.

Again, this comes stright from my conversation with the Genius Bar fellow.
 
Last edited:

jerryk

macrumors 603
Nov 3, 2011
6,111
3,089
SF Bay Area
You can try the Apple procedure of holding the unit with keyboard vertical and spraying air. Other than that you need to take it in. Best of luck.
 
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AdamA9

macrumors 65816
Feb 2, 2010
1,219
345
That is STRICTLY true as quoted by the Geniur Bar themselves.

There is ONLY one price point for the keyboard replacement ($700+tax, flat fee), which is PRE-PAID BEFORE they look into your case. Ocassionally, they refund up to $300 IF they could solve it without actually replacing the whole board, BUT they dont make any promise and you dont know if it will be your case.

So, yes: the price is ALWAYS a flat fee of $700+tax, with a caviat of an ocassional post-service partial rebate. You pay up $700+tax, and a few days later when you collect your laptop you may or may not also receieve a $300 refund.

Again, this comes stright from my conversation with the Genius Bar fellow.

Then I guess the many threads on these forums of people paying less upfront for their repairs are all lies.

You can't be serious.

You're right, how silly of me. Of course, every keyboard issue is hardware related. o_O
 
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Koh Phi Phi

macrumors regular
Nov 15, 2017
163
328
Then I guess the many threads on these forums of people paying less upfront for their repairs are all lies.

They never said they paid less UPFRONT. They said they paid less, period. Like I said, the final bill might be lower if Apple, at their discretion, decide to apply a rebate because they managed to fix the issue without replacing the entire board. BUT their official price, and what you are quoted for upfront, is indeed a flat rate of $700 + tax.

Again, my information comes directly from my conversations with the Genius Bar technician. Where does yours come from? Or are you taking hear-say here?


You're right, how silly of me. Of course, every keyboard issue is hardware related. o_O

Considering the WELL DOCUMENTED and THOUSANDS of cases reported, it is fairly safe to assume that this case is, unfortunately, no different than the rest.

I am unsure why you are defending Apple here... The keyboard issue is a -very expensive- real issue, affecting a huge number of people that signed in the tens of thousands a class action suit. Look man, Apple messed up big time on this one.
 

537635

macrumors 6502a
Mar 7, 2009
668
587
Slovenia, EU
You're right, how silly of me. Of course, every keyboard issue is hardware related. o_O

You did hear about this Keygate situation, where Macbook keyboards from 2016-2017 are failing all over with exactly these symptoms - repeating keystrokes?

But yes, it might be software related. Maybe somebody hacked his computer. Or it's a VIRUS.

This is like talking to an Apple representative. "Sir, you might consider reinstalling MacOS to see if the problem persists."
 
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Altis

macrumors 68030
Sep 10, 2013
2,986
4,480
You did hear about this Keygate situation, where Macbook keyboards from 2016-2017 are failing all over with exactly these symptoms - repeating keystrokes?

But yes, it might be software related. Maybe somebody hacked his computer. Or it's a VIRUS.

This is like talking to an Apple representative. "Sir, you might consider reinstalling MacOS to see if the problem persists."

Did OP even try rebooting their router? ;)
 
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AdamA9

macrumors 65816
Feb 2, 2010
1,219
345
You did hear about this Keygate situation, where Macbook keyboards from 2016-2017 are failing all over with exactly these symptoms - repeating keystrokes?

But yes, it might be software related. Maybe somebody hacked his computer. Or it's a VIRUS.

This is like talking to an Apple representative. "Sir, you might consider reinstalling MacOS to see if the problem persists."

You know, when I got sick and found a lump my doctor said to me, "Sir, it's just a cyst. We see hundreds of these and you're a young chap, you've nothing to be worried about. Have a good day!" and off I went.

So this genius who saw me, and who had seen hundreds or even thousands of other cases present themselves, in the same way, made an assumption.

I mean, if it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck, right?

Sometimes, however, it isn't a duck.
 

537635

macrumors 6502a
Mar 7, 2009
668
587
Slovenia, EU
You know, when I got sick and found a lump my doctor said to me, "Sir, it's just a cyst. We see hundreds of these and you're a young chap, you've nothing to be worried about. Have a good day!" and off I went.

So this genius who saw me, and who had seen hundreds or even thousands of other cases present themselves, in the same way, made an assumption.

I mean, if it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck, right?

Sometimes, however, it isn't a duck.

What is your point exactly? That there is a very tiny, tiny possibility that OP's problem isn't Keygate related?

Yes, I agree.
 

Atreyu25

macrumors 6502
May 31, 2005
287
149
Ugh I'm sorry you are going through this. I am about to send my machine in on Monday for top case replacement. Keyboard is awful. Second replacement.
 
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