Doubling 14 day return policy

Discussion in 'Buying Tips and Advice' started by roland.g, Mar 13, 2016.

  1. roland.g macrumors 603

    roland.g

    Joined:
    Apr 11, 2005
    Location:
    One mile up and soaring
    #1
    I checked with Apple today as I got a new Mac Mini (BTO) shipped to me and it arrived two weeks ago tomorrow. Unfortunately I didn't get a chance to even open it and set it up until a week after I received it.

    And I am downgrading from a 2013 Quad-Core 27" iMac to this Mac Mini which has me a little concerned.

    According to Apple they won't extend my return period to give me more time to test the machine, but I can initiate a return and have 14 days to send it back once I do that. This would effectively double my return period as it sounds like I can then cancel the return if I changed my mind about it.

    Anyone run into this before?
     
  2. hallux macrumors 68020

    hallux

    Joined:
    Apr 25, 2012
    #2
    It's not Apple's fault your life had stuff come up that prevented you from checking out your computer. I wouldn't expect them to extend the return period in that situation. I'm sorry that is the case but the return period is pretty well spelled out.
     
  3. roland.g thread starter macrumors 603

    roland.g

    Joined:
    Apr 11, 2005
    Location:
    One mile up and soaring
    #3
    What Apple told me is that I can initiate the return within the return period and then I have 14 days from when I initiate it to send it back or drop it off at a store. They specifically said I could continue to test it up until I returned it.

    And while Apple didn't mention this fact, I have read that you can then cancel your return.
     
  4. ValiumEater macrumors regular

    Joined:
    Dec 14, 2015
    #4
    You have 14 days (give or take a few, depending on the leniency of the Apple Store manager or phone person) to return your Mac from the day it's received and delivered. Unfortunately for you, BTO machines have more stringent return policies.

    Reading is FUN!!!
    http://www.apple.com/shop/help/returns_refund
     
  5. roland.g thread starter macrumors 603

    roland.g

    Joined:
    Apr 11, 2005
    Location:
    One mile up and soaring
    #5
    It would be so much nicer if people who actually knew what they were talking about responded to threads.

    Thanks for adding nothing to the conversation.

    I have read the policy, however, your response is like bringing a sudoko puzzle to a literary debate.
     
  6. ValiumEater macrumors regular

    Joined:
    Dec 14, 2015
  7. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #7
    You have 14 days to initiate a return. Once you have an RMA, you have 14 more days to send the product back. You don't have 28 days to call apple to return a product. You only have 14. They put a time limit on how long you take to ship the return back to you.

    I think you're confusing the two.
     

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