Down and out :(

[blackbear219]

Well guys, it happened. My 2015 model 12" Macbook died.

My wife and I went on vacation and were watching a movie on the plane. Towards the end of the movie, it started to freeze and stutter which I thought was weird but I figured I'd just reboot afterwards. We made it through the movie and it froze up hard during the credits.

I powered it down and it would not reboot after that. It loads to the Mac logo with the progress bar and freezes there. It won't boot to recovery mode, internet recovery mode, safe mode. Nothing. I've tried every boot option under the sun. Nothing.

I suspected hardware, but oddly enough in single-user mode I could nativate the drive and see my files so I wasn't sure...but the fact I couldn't even get to internet recovery mode told me it probably had to be hardware.

Brought it in today and they are running disagnostics on it. It won't even boot off an external drive so they suspect hardware at this point as well. Once the diagnostic finishes overnight we'll hopefully know more.

Covered by AppleCare+ through July 2018 fortunately. So hopefully it won't cost me anything...but I sure miss my Macbook!

 

[macintoshmac]

There really needs to be a fan in there..

 

[blackbear219]

Yep, something definitely fried. Weird failure though, where I can still get into single user mode but can't boot any of the GUI based stuff even over the Internet. Looking forward to getting some more detail today as to what the specific failure was...but mostly, just can't wait to get it back!

 

[macintoshmac]

I hope your notebook gets well soon.

 

[psik]

keep us updated if any new developments...thanks.

 

[blackbear219]

keep us updated if any new developments...thanks.

Bad logic board, so they are replacing it. The SSD is soldered to the logic board, so I will be getting a fresh machine with none of my data on it. Pretty much what I expected. The part is supposed to be in tomorrow so hopefully I will have it back by the end of the week.

 

[KashKave]

Bad logic board, so they are replacing it. The SSD is soldered to the logic board, so I will be getting a fresh machine with none of my data on it. Pretty much what I expected. The part is supposed to be in tomorrow so hopefully I will have it back by the end of the week.

So sorry to hear that you'll be losing your data! That really really sucks! Do you have any backups?

 

[blackbear219]

So sorry to hear that you'll be losing your data! That really really sucks! Do you have any backups?

I have a backup, but I may not even use it and just start with a nice clean, fresh Sierra install. I don't have anything critical on there.

 

[elf69]

good man, regular backups are a MUST for any computer.

Just finished a friends windows 10 netbook which fails to boot to OS.
She said had a few photos of her daughter....

This few turned out to be 81GB!
I did get them back and reset the machine.

 

[blackbear219]

good man, regular backups are a MUST for any computer.

Just finished a friends windows 10 netbook which fails to boot to OS.
She said had a few photos of her daughter....

This few turned out to be 81GB!
I did get them back and reset the machine.

Yea, stuff like that isn't fun at all. I'm an IT manager and my wife is a photographer. I take redundancy and backups of critical data pretty seriously

 

[blackbear219]

Heard from the shop today. The logic board came in this morning but it was....wait for it...dead on arrival! Slightly concerning, lol. I'm just glad that I am covered until July 2018 which is plenty of time to make sure there aren't any issues with the replacement board once they finally get one that works.

They ordered another one that will be in tomorrow. So now I'll probably get it back on Friday instead of Thursday.

 

[KashKave]

Heard from the shop today. The logic board came in this morning but it was....wait for it...dead on arrival! Slightly concerning, lol. I'm just glad that I am covered until July 2018 which is plenty of time to make sure there aren't any issues with the replacement board once they finally get one that works.

They ordered another one that will be in tomorrow. So now I'll probably get it back on Friday instead of Thursday.

Wow ain't that something? GEESH. Hopefully you'll get your computer back sooner than later. So sorry you gotta wait a bit more.

And yes, thank goodness for AppleCare.

 

[ryanwarsaw]

They should have just gave you a new laptop at that point. The logic board failing once is fair enough but when the new one comes and it is DOA they shouldn't even embarrass themselves giving you that info. At that point you get a new one and they refurb and salvage what they can out of the old one.

 

[Queen6]

Heard from the shop today. The logic board came in this morning but it was....wait for it...dead on arrival! Slightly concerning, lol. I'm just glad that I am covered until July 2018 which is plenty of time to make sure there aren't any issues with the replacement board once they finally get one that works.

They ordered another one that will be in tomorrow. So now I'll probably get it back on Friday instead of Thursday.

Personally I would question Apple to see if the Logic Board is new from stock or refurbished, as this has been a bone of contention for many MBP owners with failed Logic Boards.

Q-6

 

[KashKave]

They should have just gave you a new laptop at that point. The logic board failing once is fair enough but when the new one comes and it is DOA they shouldn't even embarrass themselves giving you that info. At that point you get a new one and they refurb and salvage what they can out of the old one.

That's what I was thinking. The DOA logic board should've been a sign for them to just give the OP a new machine.

 

[blackbear219]

Unfortunately, I have to work through an Apple Certified Repair Center, not Apple directly. The nearest Apple Store is a 3 hour drive from here, one way. I'm sure I could raise the issue at this point and see where it gets me. Like I said above, I am covered through July 2018 so if there are any problems after the repair I will know well before then and would push for a new replacement at that point if it were to come to that.

Hopefully the 2nd logic board will come in today and I should be able to pick it up this afternoon.
[doublepost=1479391177][/doublepost]That being said, I feel like they've done a nice job with customer service and communication and I'm very happy to have a place nearby where I can go for my Apple needs without having to schedule a whole day to make it to the store 3 hours away.

 

[KashKave]

Unfortunately, I have to work through an Apple Certified Repair Center, not Apple directly. The nearest Apple Store is a 3 hour drive from here, one way. I'm sure I could raise the issue at this point and see where it gets me. Like I said above, I am covered through July 2018 so if there are any problems after the repair I will know well before then and would push for a new replacement at that point if it were to come to that.

Hopefully the 2nd logic board will come in today and I should be able to pick it up this afternoon.
[doublepost=1479391177][/doublepost]That being said, I feel like they've done a nice job with customer service and communication and I'm very happy to have a place nearby where I can go for my Apple needs without having to schedule a whole day to make it to the store 3 hours away.

Ahh okay - I completely understand. Hopefully you will be able to pick up your computer soon! I know it must suck to be without it, even if it's not your primary/only computer. *fingers crossed*

 

[blackbear219]

Ahh okay - I completely understand. Hopefully you will be able to pick up your computer soon! I know it must suck to be without it, even if it's not your primary/only computer. *fingers crossed*

Typing to you on it now! The new board came with Yosemite on it, lol. So I did a fresh install of Sierra and here we are. Running great so far!

 

[KashKave]

Typing to you on it now! The new board came with Yosemite on it, lol. So I did a fresh install of Sierra and here we are. Running great so far!

Yay you got it back!! Congrats bud!