Downgraded from iOS 10 to 9.3.2, Music app crashes/doesn't work

Discussion in 'iOS 9' started by GoldenChild, Jun 16, 2016.

  1. GoldenChild macrumors regular

    GoldenChild

    Joined:
    Jun 3, 2014
    #1
    Has anyone else experienced this strange bug when you downgraded from iOS 10 where the music app no longer functions and your entire library is greyed out, and when you try to play anything in your library or beats1 or anywhere, it crashes?

    How do I fix this? My music app is basically unusable! I've tried signing out, switching iCloud music library on and off, resetting all settings- nothing works.
     
  2. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #2
    Can you just delete your music library on device and sync again?
    Use apps like iexplorer, browse to "iTunes_control" and delete everything inside that folder but not folder itself.
    After that, try to sync your music again, or restart downloading from Apple Music.
    This is risky, but I use it to solve music sync problems many times. Probably Apple updates iTunes library file format so that older iOS cannot read it correctly.
     
  3. Kermetajb macrumors newbie

    Kermetajb

    Joined:
    Jun 17, 2016
    #3
    Same problem. I'll try what the other commenter suggested.
     
  4. Kermetajb macrumors newbie

    Kermetajb

    Joined:
    Jun 17, 2016
    #4
    Thank you so much for that fix. It totally worked!
    --- Post Merged, Jun 19, 2016 ---
    The other user provided a great fix. Take a look!
     
  5. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #5
    Congratulations.
     
  6. Akihito macrumors newbie

    Joined:
    Jul 14, 2016
    #6
    hey I made an account just to reply to this but, iexplorer? I searched it and it costs 4.99 )-: are there any other solutions? I really want my music back and iOS is so laggy and bad I don't want it anymore. please help, and thank you
     
  7. Kermetajb macrumors newbie

    Kermetajb

    Joined:
    Jun 17, 2016
    #7
    If I remember correctly I believe you can use iexplorer for free with limitations or a time limit.
     
  8. Akihito macrumors newbie

    Joined:
    Jul 14, 2016
    #8
    alright so I found a free version, but there's this and idk what to do from there
     

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  9. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #9
    Uh...
    What I mention is not iOS side app, but PC/Mac side app. Uh, here is their official sites.
    https://www.macroplant.com/iexplorer/
     
  10. circa2016 macrumors newbie

    Joined:
    Jul 28, 2016
    #10
    Thanks a lot for the advice. This worked perfectly for me.
     
  11. MacSafe macrumors regular

    Joined:
    Jun 8, 2015
    #11
    Do you have any solution for missing SMS history? And safari history?
     
  12. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #12
    No. I have no working solution for both of them. I am the victim actually.
     
  13. bruntig macrumors newbie

    bruntig

    Joined:
    Aug 10, 2016
    #13
    Worked for me too. I've downgraded from iOS 10. It was buggy and many key apps did not work.
    Finally downloaded the IPSW file and restored to iOS 9.3.4
    iTunes was crashing. I think you're right, it is due to different formats for the new iOS
    So deleting the folder using iexplorer and then adding the music again is one solution that has worked.

    Thank you
     

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