Downloaded a malware program, help!

Discussion in 'OS X Yosemite (10.10)' started by lukester, Jan 16, 2015.

  1. lukester macrumors 6502

    Joined:
    Dec 2, 2009
    Location:
    RI
    #1
    I noticed I got a spam email from a friend and sent her an email to change her password. It was gmail.
    She the told me she is having problems with her Mac.
    Said this:I have a virus on my computer :(
    Also:Slowing down all my Internet and typing. Flashing up all kinds of sites
    I asked if she downloaded anything, she said: I downloaded what I thought was an upgrade to view videos

    then she said this:Someone just told me they got a spam email from my google account that said sent from my iPhone!

    Then this:I logged on to my gmail on my iPad and I was on someone else account ; that I emailed yesterday) I could see all his emails, everything in his account?!

    What do you make of it, how can she get rid of the malware or whatever it is?
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #2
    Have her install and run AdwareMedic. It will probably flag the culprits and help get rid of them.
    http://www.adwaremedic.com/index.php

    Make sure and tell her to never, ever update or install any upgrades or programs that come from pop-ups etc. Always get updates from Apple or directly from the developer website.

    It would also be a good idea for her to change passwords, just to be on the safe side. If she doesn't already use a good password management program, she might want to consider that.

    Edited to add: It wouldn't hurt her to join MacRumors. It would be easier for her to get direct help and answer any pertinent questions that will come up, from many of the well-versed members here.
     
  3. lukester thread starter macrumors 6502

    Joined:
    Dec 2, 2009
    Location:
    RI
    #3
    That didn't help. I searched date web and found some more info on this.
    I can't understand why there isn't more an uproar over programs like Mackeeper that invade peoples computers and they design the program so its extremely difficult to remove.
    I think these people should be hunted down like animals and shown the facts of life.

    Same for the corrupt wall street bankers/gov.
     
  4. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #4
    Does she happen to have a Time Machine backup from before the problems started? If so, she can reboot into Command+R and do a restore from Time Machine backup.
     

Share This Page