Long story short, my brother got his first iPhone (7) recently, but quickly damaged the screen to the point, Apple couldn't replace it and instead offered to give him a new phone (he bought AppleCare). However, there are a couple of photos that he's desperate to access. Unfortunately the phone is locked and was never set up on a computer or had iCloud backup. (He's rather technically illiterate.). Anyway, he thinks he can send the phone to California or somewhere to some service that can extract photos. But if the phone is locked and he can't unlock it because the screen is broken and the phone is damaged, can this even be done? I tried to tell him even the FBI couldn't get in iPhones, but he just doesn't want to give up. I did talk to my mom who said she thinks he got the screen replaced and still couldn't get access to the phone, but she's even more of a luddite than my brother. (Sorry mom.) My question is if a phone is locked, there's no way a place like Drivesavers can access it, can they? I think the Apple store just gave my brother that as an option because he kept bugging them over multiple days. Unfortunately I don't have all the details, because talking with my brother is difficult due to reasons, I can't go into here.