Drobo Indexing Issue

[iPenguin]

Hello everyone,

I have a Drobo that's on a Mac Mini that's acting as a file server for the office. Monday we had the power drop for a minute, but the Drobo and the Mini were on UPS and shouldn't have dropped. However, it appears the indexing is messed up.

To get things out on deadline Monday, I was able to manually retrieve data through the terminal. I put it back on the Mini Tuesday morning at 1 a.m. thinking it would index and be back to normal, but it still isn't. It's incredibly slow to pull up anything in Finder and the files are slow to load if you can actually view the directory.

It's been running like this constantly since 1 a.m. Monday with the activity light solid with little success. Has anyone else had this issue or possibly have an idea of how to correct it?

If so, I'd appreciate it!

Michael

 

[ashman70]

Call drobo support?

 

[iPenguin]

Call drobo support?

They don't know what's wrong and aren't exactly willing to figure it out.

 

[ashman70]

Is it not under warranty? If it is, they are obligated to figure it out, if its not, then I guess you are no your own.

 

[mike457]

You might try posting on Drobo's forums, where I have found users to be knowledgeable and helpful. Have you tried putting the drive on standby, unplugging it from the electricity, and restarting it? If the activity light is on solid, I would be tempted to unplug and replug anyway, since it probably won't go on standby, but see what the folks on the Drobo forum suggest.

 

[MovieCutter]

Good luck. Drobo is notoriously slow on support, as well as fairly unhelpful. The constant indexing is one reason I ditched by DroboPro, Drobo, and DroboS. I literally bumped my Drobo one time and it caused a 36 hour period of re-building downtime.