Dropbox not working on Imac

Discussion in 'Mac Basics and Help' started by wood2e1, Sep 23, 2015.

  1. wood2e1 macrumors newbie

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    Sep 23, 2015
    #1
    I have just bought an iMac and installed Dropbox...but I am constantly having to go into Finder' and double clicking on 'DropBox' app/icon.

    IT then reappears in top see here: http://screencast.com/t/mwEb0AXf8H

    It then eventually starts up (again) and starts syncing, but then after a while the icon disappears.

    Now does this mean it is still syncing and the bar at the top is just a notification?

    Or if the icon disappears from the top bar, then DropBox has stopped syncing in which case how do I get DropBox to stop turning itself off?

    Or is this a known issue with DropBox/Apple?

    This is settings in preferences: http://screencast.com/t/QppxpqWwWXwS

    Many thanks in advance
     
  2. BrianBaughn macrumors 601

    BrianBaughn

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    #2
    It's a known issue in Mac OS 10.7.5. Is that your OS version?
     
  3. wood2e1 thread starter macrumors newbie

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    Sep 23, 2015
    #3
    Oh really...I will check my OS when I get home.

    And send an email to Dropbox...I don't pay for incompetence!!
     
  4. BrianBaughn macrumors 601

    BrianBaughn

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    #4
    If that's a new iMac it won't be on that OS.

    If you are on 10.7.5 there apparently is a solution involving entering some Terminal commands.
     
  5. wood2e1 thread starter macrumors newbie

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    #5
    I will check, it is a refurbed iMac, but I am not sure of the OS.
     
  6. BrianBaughn macrumors 601

    BrianBaughn

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    #6
    Would have to be a 2011 model or earlier, I'm pretty sure.
     
  7. wood2e1 thread starter macrumors newbie

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    Sep 23, 2015
    #7
    I think it was a 2011 I bought! I will check this evening when I get home!
     
  8. wood2e1 thread starter macrumors newbie

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    Sep 23, 2015
    #8
    Just checked I am running

    OS X 10.10.5 - Late 2012 - Is there an issue with this OS?
     
  9. BrianBaughn macrumors 601

    BrianBaughn

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  10. wood2e1 thread starter macrumors newbie

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    Sep 23, 2015
    #10
    Hi,

    The version of Dropbox is 3.8.9

    Many thanks
     
  11. satcomer macrumors 603

    satcomer

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    #11
    The current stable version is Dropbox v. 3.3.8 as of September 24th, 2015.
     
  12. wood2e1 thread starter macrumors newbie

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    Sep 23, 2015
    #12
    Wierd I have just gone to Dropbox and the latest version is actually 3.10.5 !!

    So have downloaded and will install
     
  13. CoastalOR macrumors 68000

    CoastalOR

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    Oregon, USA
    #13
    That may be a beta version, but it still might solve your problem.
     
  14. wood2e1 thread starter macrumors newbie

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    Sep 23, 2015
    #14
  15. satcomer macrumors 603

    satcomer

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    #15
    Well do you have any firewalls or anything along that way?
     
  16. wood2e1 thread starter macrumors newbie

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    Sep 23, 2015
    #16
    I don't think so, how would I check on a mac? I am new to apple machines!
     
  17. BrianBaughn macrumors 601

    BrianBaughn

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    #17
    There was a problem between Dropbox and Mac OS 10.10 that the 10.10.1 update fixed. I don't know if the 10.10.5 update is causing these issues again or not...I haven't seen anything on it until this thread.

    I'm not running Yosemite here so I can't confirm either way. No one has confirmed specifically on this thread either, yet.

    If others aren't having this issue you may have to try this sort of reinstall, which only reinstalls the System and leaves your files and user settings intact.
     
  18. CoastalOR macrumors 68000

    CoastalOR

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    #18
    Check the link you provided, on the right side of the page, there is the link View release notes (which shows "Stable builds" goes to 3.8.9). If you change the dropdown selection to "Testing builds" it shows that 3.10.5 is a testing build. If you change the dropdown selection to "All builds" you can see all versions.

    Have you tried working with Dropbox Support?
     
  19. wood2e1 thread starter macrumors newbie

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    Sep 23, 2015
    #19
    Confused here!! :)

    What re-install the operating system? Does it remove all the software?

    I don't use a MAC keyboard...my fingers are too fat for such niceties!! Do you know what the squiggle button (⌘) is on a PC keyboard? is it the microsoft button?

    Well what do you know...that solved it!!

    Many thanks for the help. Compared to the dropbox forum where only one person answered!!

    Once again thanks
     
  20. CoastalOR macrumors 68000

    CoastalOR

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    #20
    I'm glad you got it solved. :D

    BTW, the Apple command ⌘ = Ctrl key on a Windows keyboard.
     

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