Dropped 2015 MacBook, Bluetooth works but WiFi 'no hardware installed'?

Discussion in 'MacBook' started by Bioshock.Rocks, Feb 9, 2016.

  1. Bioshock.Rocks macrumors newbie

    Joined:
    Jan 18, 2016
    #1
    Good morning all!

    My laptop recently fell off my table last night and ever since then the MacBook is saying that no WiFi hardware is installed. I've tried resetting the PRAM and attempted to reset the SMC (I don't know if it still works on these models) but I haven't had any luck on getting it to work.

    I purchased this MacBook off Facebook second hand. Bluetooth works but WiFi does not.

    I was thinking would I be able to bring it into an Apple store and having them repair it since the MacBook is still under warranty?

    Would there be any issue since I am not the original owner?

    Thank you
     
  2. SSD-GUY macrumors 6502a

    Joined:
    Sep 20, 2012
    Location:
    London, UK
    #2
    Yes. Apple warranty is normally taken off the serial number.

    Might I suggest that this is also a good time to purchase applecare as it may come in handy in the future.
     
  3. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #3
    Hmmm... not when it has been dropped.
    Accidental damage won't be covered under warranty.

    You can try to plead ignorance, or just choose to (conveniently) forget to mention that bit where it "fell off my table last night"
    If the case has dents or scratches, or otherwise looks "dropped", then the Apple store will probably refuse warranty service.
    But, you CAN ask them to check for a possible dislodged cable or card inside. Although, I think the Wifi and Bluetooth are part of the logic board, and not individually replaceable (I might be wrong about that)
    In any event, the "genius" will be able to tell you how much the repair will cost - and you can decide what you want to do then.
     
  4. burgman macrumors 65816

    burgman

    Joined:
    Sep 24, 2013
    #4
    Many confuse AppleCare and AppleCare+. If there is no physical damage then Apple should fix it. If there is damage then make the argument that you can deal with an odd dent or scratch but a minor drop killing the the WiFi shows a defect. Be nice but firm works every time for most.
     
  5. Bioshock.Rocks thread starter macrumors newbie

    Joined:
    Jan 18, 2016
    #5
    Thanks for your replies :D

    I thought at first that it was a wire that came undone inside but when I checked it out everything looking in place. I even disconnected and reconnected the antennas back.

    So I went ahead and took it into apple - they ran some tests and said that the wifi appeared to be non functional (big shock) without hesitation he said that they can go ahead and send it to the 'Depot' to get it fixed and they'll ship it back to the store so I can pick it up. I went in on Thursday, dropped it off, and it came back today. best of all NO charge for anything!

    The only bad thing is I asked about apple care + and they said the macbook is no longer eligible because they made repairs to it already.. which makes NO sense.
     
  6. burgman macrumors 65816

    burgman

    Joined:
    Sep 24, 2013
    #6
    they fix your machine and Apple is still wrong?
     
  7. Bioshock.Rocks, Feb 17, 2016
    Last edited: Feb 17, 2016

    Bioshock.Rocks thread starter macrumors newbie

    Joined:
    Jan 18, 2016
    #7
    I don't get what you mean by this? 'Apple is still wrong' as in I was willing to pay $200+ extra for a service to cover my mac but got denied due to the fact that it was repaired by Apple? Not necessarily am I saying apple is still wrong I'm just saying it doesn't make sense
     

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