Our 4 day old iPad 2 was dropped from my son's lap as he sat on our hardwood steps. It fell about a foot to 18 inches. It landed in what turns out to be a bad spot - right on the volume button. The dent pushed the volume button in and jammed it. The icon for the volume was stuck in the middle of the screen. Could not use the volume button but all other functions were fine. We took the iPad in to the Apple Store and told them exactly what happened. After some negotiating and explaining that had we not purchased an iMac, MacBook Pro and an iPhone over the past 2 years, we probably would have been content with a Kindle or Nook, they relented. Instead of the $299 replacement fee, we were able to turn in our damaged iPad in exchange for a new iPad at a cost of $150. We will now be looking at the otter box. The iPad is a bit too fragile to be left with little or no protection. We also are just learning to handle the little thing.