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Dropped iPad 2

E

eclipseprez

macrumors newbie
Original poster
Mar 28, 2011
1
0
Consumers don't understand the loyalty Apple customers have...

Just one more reason to buy Apple. As I left home this morning I dropped my iPad 2 on the driveway. I just bought it on March 11 with all the other Apple nuts! I hoped for the best but when I got in the truck to head to work I reluctantly took a look only to discover it had hit on the upper left corner, shattered the glass and almost creased the back panel near the camera. It was pretty much ruined. To my amazement it still powered on and worked! I was sick to my stomach. I headed to work immediately and started searching for a replacement. Much to my disappointment we all know the outcome. I decided to head over to the local Apple store. They quickly made an appointment at the Genius Bar. I wondered why as I simply wanted to purchase a replacement immediately. After a very brief wait, the girl took all my information and serial number of the iPad 2. Within minutes she advised Apple would replace, at no cost, within 2-3 days. Absolutely unbelievable...made my day, week, month! I was already a loyal customer and that will continue for life now. There's not another company in America that stands behind its products or warranties like Apple does. It was clearly dropped and absolutely no fault of Apple but was replaced free of charge, no questions asked! I've had Apple products for years and there is no reason whatsoever to ever look any further.
 
Your pretty lucky. Although apple stand behind its products and has great customer service, this issue is something that they clearly could have denied warranty for. You must have been sincere and got an empathetic genius who felt bad for you. But congrats man!
 
that's your "get out of jail free" ipad. It's like spiderman with his webs. Everybody gets one.

I saw someone who looked like she dropped a cinder block on her iphone and they replaced it and said "this is your one get out of jail free iphone, we will not be doing this again". BE CAREFUL!
 
A nightmare that turned into a happy dream...

It's great that you had it replaced! Very unlikely, but it did happen.

It would be a good idea to get Accidental Damage Insurance in case it happens again. It's not expensive, and would add peace of mind to you.
When I got my iPAD1 I found a company called Safeware, now there are several others. I insured my iPad for accidental damage and theft.
 
Thats pretty sweet. I heard rumors on previous launches that Apple collects a certain number of dropped iPads to analyze the drop to potentially improve future models. Somehow I doubt this as they could test this in house in a more controlled environment, but it is an idea.

I dropped my iPad 2 yesterday as well. I was lifting my 50 pound guitar amp of of my car trunk with my iPad under my arm. Luckily it was in my sleeve case that I got from Sprint for trying the Overdrive. It landed vertically on on of the longer sides on the asphalt in the street. When I took it out there was no damage so I was pretty relieved.
 
I had a co-worker that dropped his MacBook, but it just put a small crack on the laptop.

About a year later, his hard drive died and he had Applecare on it. He took it to the store and they refused to fix it. They said since he dropped it, the warranty was voided.

You were really lucky because they weren't so nice to him.
 
This is a rare occurrence. Apple has never generously replaced anything for me. It could be because I live and frequent the NYC/Westchester Apple stores. I have no idea.

That being said, I did buy a Worth Ave Group insurance policy which covers accidental damage + theft for 2 years.
 
There is truth to the "get out of jail free iPad"...

I am typing on one my brother dropped and was replaced at the store with those words. 5 minutes in and out.

Lucky? Incredibly!

Satisfied? Incredibly!

Apple did the unexpected for me too. It was an 800 dollar oops made MORE than right by Apple IMHO.

gdc
 
deathcabforchri said:
Pix or it didn't happen
Click to expand...

It would be nice to not have to prove that a company is good. But, here, sir troll, is better than a picture.

Photoshopping is done to remove barcode, serials, name, and address...please don't be as dumb as to question an emailed receipt though.

Ahhhh, newbie doesn't mean I haven't read this since inception.

Peace,

gdc
 

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Assuming this is a true story..Its the most genius customer service ever. Think about it for whatever their cost is on that iPad2 they bought a loyal customer for life. Not to mention all the people he/she will tell about this.

Powerful message, very powerful. More companies that are bathing in profit like Apple should adopt this mantra.
 
I can verify apple is doing this for some customers with iPad 2's. I fell down a flight of stairs with my iPad 2 Sunday 3/13 and it was replaced at apple store Monday 3/14 no questions asked. Was honest with the genius as to what had happened, first thing out of his mouth was "I'm going to go ahead and replace it." He then pulled a brand new one from the back and I was out in 10 minutes.
 
I've heard of Apple doing this with new products. They take the broken ones and use it for diagnostic testing or something. Similar to the iTunes pop-up asking you to send data except this time it's your hardware.
 
guitardogcar said:
It would be nice to not have to prove that a company is good. But, here, sir troll, is better than a picture.

Photoshopping is done to remove barcode, serials, name, and address...please don't be as dumb as to question an emailed receipt though.

Ahhhh, newbie doesn't mean I haven't read this since inception.

Peace,

gdc
Click to expand...

Ahh c'mon. No need to instantly start calling people names. He may have been just joking around. Especially since another poster basically dared someone to come say exactly that.

I think it's great customer service and spreads goodwill... but maybe I'm thick because I don't see what the receipt proves. I mean, like about 100 other people over here, you may have just had a swap for... wait for it... "backlight bleed" :D (runs and ducks for cover)
 
TOYOTATruck07 said:
I can verify apple is doing this for some customers with iPad 2's. I fell down a flight of stairs with my iPad 2 Sunday 3/13 and it was replaced at apple store Monday 3/14 no questions asked. Was honest with the genius as to what had happened, first thing out of his mouth was "I'm going to go ahead and replace it." He then pulled a brand new one from the back and I was out in 10 minutes.
Click to expand...

I bet you went in with crutches and a full body cast (j/k)

Seriously that's another nice story of smart customer service.
 
MasonH said:
Ahh c'mon. No need to instantly start calling people names. He may have been just joking around. Especially since another poster basically dared someone to come say exactly that.

I think it's great customer service and spreads goodwill... but maybe I'm thick because I don't see what the receipt proves. I mean, like about 100 other people over here, you may have just had a swap for... wait for it... "backlight bleed" :D (runs and ducks for cover)
Click to expand...

True. Apologies.

It is lucky. And nice.
 
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