Dropped iPhone on Carpet. Broken.

Discussion in 'iPhone' started by kgarchar, Aug 8, 2007.

  1. kgarchar macrumors 6502

    Sep 21, 2006
    Yep. I'm an idiot who wasn't watching his pocket when he jumps off the counter. iPhone hits the ground on the carpet kinda hard. Doesn't work much after.


    I'm taking it into apple tomorrow. I am a bit let down with the durability of my phone, and I'll be seriously let down if they say they're not going to replace it. Granted it's my fault...it's freaking carpet

    I guess i'll go into detail. The bottom home button is unresponsive, the mic BARELY works. The dock connector port doesn't work(but did for an hour?) and the speaker sounds like poo.
  2. megfilmworks macrumors 68020


    Jul 1, 2007
    Sherman Oaks
    Wow, bad luck. I've dropped mine a few times, even on tile and not a scratch.
    Good luck at the store. If it fell on carpet then it shouldn't have any external damage
  3. CANEHDN macrumors 6502a


    Dec 12, 2005
    Eagle Mountain, UT
    That sucks. I've read of people testing the scratch resistance on the iPhones by dropping them on concrete and stuff. I haven't heard of them breaking. Must have hit just right. Hopefully they will replace it. Just don't mention anything about dropping it. Just say it stopped working. Let us know what happens.
  4. Stadsport macrumors regular

    Nov 9, 2006
    I'm just curious, but what exactly happened to it? What isn't working anymore?

    I mean it has no moving parts so other than the screen cracking, I can't see what would (easily) break.
  5. kgarchar thread starter macrumors 6502

    Sep 21, 2006
    there's the detail
  6. lampcov macrumors member

    Jun 26, 2007
    Ok, just a question....did YOU jump off the counter, or did your iPhone "jump" off the counter?

    If the former, I think I saw in the manual under troubleshooting an unresponsive iphone it said something like, "Stop jumping off counters"

    If the I phone itself jumped off the counter I think you need to get it fixed, sit it down in a corner, explain how lucky it is that it was able to be fixed, and maybe it should think about this experience the next time it wants to jump from somewhere.

    Seriously though, Sorry about your phone, just thought we could use some levity this morning.
  7. Lord Blackadder macrumors G5

    Lord Blackadder

    May 7, 2004
    Sod off
    The iPhone is a pretty complex device, so we can't expect it to be as durable as a $50 "dumb" phone.

    Like my old man likes to say about these sort of gadgets: "you need to treat them like an instrument, not a toy".

    Bummer that it broke though - this is exactly why I can never own an iPhone. I think I drop my phone on the ground an average of 1-2 times per week, or sit on it. I need something very rugged and cheapish to replace.
  8. carman63 macrumors regular

    Oct 27, 2006
    No offense to the OP, and I'm sorry to hear your phone is broken. But I don't think you can cite durability issues when you subject the phone to an intentional, potentially damaging scenario. And I'm afraid Apple might feel the same way.

    Good luck getting your phone replaced/fixed. Keep us informed on how it goes, as this will be educational for all of us :)
  9. kdarling macrumors demi-god


    Jun 9, 2007
    First university coding class = 47 years ago
    There are plenty of people on other forums who've broken the front glass on them.

    You're right about the "hit just right". I think since most of them have the glass off-center in the bezel, that it depends on if it hits on the side where they're tightest.

    And I'm always astonished at how many people (children?) think a company should replace a device they dropped. There are industrial ruggedized phones that are built for that kind of thing, but a consumer piece of jewelry like the iPhone ain't one of them!
  10. iliketomac macrumors member


    Nov 22, 2006
    1st rule about the expensive iPhone: Guard it like there’s no tomorrow. 2nd rule: Always be aware of it so you still have one tomorrow… 3rd rule: If rule 1 and 2 fail, then it might be time to dish out $500+ again to replace it! But I do hope your friendly neighborhood Apple store will “replace” under warranty. Good Luck!
  11. nbs2 macrumors 68030


    Mar 31, 2004
    A geographical oddity
    So did it fly out of your pocket mid-jump or in the recoil when you hit the ground?

    If the latter, I think you have a clear concern that Apple may want to look at. Instrument, jewelry, or rock, this a device that is going to be in pockets with other items and may fall out when those other items are pulled out. The recoil fall is no different.

    If the former, you may have been higher in the air than reasonable, and there really isn't any reason it should get replaced. Maybe a little higher than waist could be "backpack" high, but if it fell 8-10 feet, that would be higher than I think they should expect in normal usage. I like to think that Apple would have built in higher tolerances and so this was a freak accident, but I wouldn't bet the house on it.
  12. docal97 macrumors 6502a


    Jun 28, 2006
    hopefully apple will be kind and replace the thing for you, but i suspect if they determine that the phone was dropped they prob. won't replace it. I did observe a genius evaluate an ipod that he identified as being dropped and he did work with the person to replace it(i'm really unsure of the specifics).

    But with regards to the units durability, i mean come on, you dropped the thing on the floor, the units aren't tested for the ability to withstand dropping i'm sure(except for what pcworld did).
  13. kgarchar thread starter macrumors 6502

    Sep 21, 2006
    i didn't like leap off the counter, i kinda just scooted too fast and it fell out of my pocket from about 2 1/2-3 feet, then hit the carpet.
  14. carman63 macrumors regular

    Oct 27, 2006
    Yikes. Bad news :(
  15. tsvb macrumors 6502

    Jan 28, 2006
    Syracuse, NY
    I'm sure they will cover this, I have heard worse stories and Apple has replaced the phone.
  16. kgarchar thread starter macrumors 6502

    Sep 21, 2006
    what about if it needs to be sent in for repair? do you think they'll open it up and see that i dropped it?
  17. chr1s60 macrumors 68000


    Jul 24, 2007
    You know you don't have to tell them it was dropped from a counter, you can tell them it was only dropped two feet. Yeah it might be a lie, but it might be the difference in getting your phone replaced. Not only that, but a phone shouldn't break that easily. Honest or not, I would do what would improve my chances of getting it replaced.
  18. Gromet macrumors regular


    Jul 27, 2007
    Yeah, I wouldn't mention the word DROPPED at all, If I were you I would tell them you woke up this morning, The Phone was powered of for some reason, and is now acting strange, not working etc...

    Just my opinion but I think if you go in there and say you dropped it, you might not get very far...
  19. infamous macrumors member

    Jun 30, 2007
    Los Angeles
    take it into apple yet?

    what's the update on that?
  20. The Prise macrumors member

    Jul 12, 2007
    if there is no physical damage to this thing. tell them it just stopped working. think of it as the don't ask don't tell policy.
  21. kgarchar thread starter macrumors 6502

    Sep 21, 2006
    i took it in and said it was being goofy, and they sent it in for repair. it has a small ding at the top (not from this drop) but from the first day i got it. i don't know if that will effect the decision process when looking at it to see if it's damage caused by me.

  22. Joshua8o8 macrumors 6502

    Jul 2, 2007
    Honolulu, Hawai'i
    sorry to hear this... keep us posted on your result... interested to see what happens!
  23. DaftUnion macrumors 6502a


    Feb 22, 2005
  24. Amblinman macrumors regular

    Jul 31, 2007
    No offense, but it sounds like the biggest problem is you treat the thing like a Nerf ball.

    Having said that, I hope it comes back to you repaired without any hassle.
  25. OllyW Moderator


    Staff Member

    Oct 11, 2005
    The Black Country, England

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