Dropped iPhone! Plastic scratched up

[Rlkv011]

Hi,

I dropped my white iphone 3g on the pavement today. Figures the one time I dont have a case on my phone I drop it. Anyways, there are 2 small chips that I dont really care about but on the top left by the power button there is a small chunk taken out with a few dark spots in the chunk. Is there a way to replace the back plastic piece? I cant imagine it being that expensive if you do it yourself.

I had an appointment for a genius to look at my iphone for battery issue and was hoping that they would give me a new one. Would me dropping it ruin my chances of getting a replacement phone? Also, I heard that you are able to exchange your phone at the AT&T store for a different color would the damage prevent me from exchanging it.

 

[boshii]

Hi,

I dropped my white iphone 3g on the pavement today. Figures the one time I dont have a case on my phone I drop it. Anyways, there are 2 small chips that I dont really care about but on the top left by the power button there is a small chunk taken out with a few dark spots in the chunk. Is there a way to replace the back plastic piece? I cant imagine it being that expensive if you do it yourself.

I had an appointment for a genius to look at my iphone for battery issue and was hoping that they would give me a new one. Would me dropping it ruin my chances of getting a replacement phone? Also, I heard that you are able to exchange your phone at the AT&T store for a different color would the damage prevent me from exchanging it.

When you give it to them, don't point out the damage. Just stick to the battery issue.

I think the worst that can happen is they charge you a restocking fee since it's damaged.

 

[Rlkv011]

When you give it to them, don't point out the damage. Just stick to the battery issue.

I think the worst that can happen is they charge you a restocking fee since it's damaged.

My appointment is tomorrow, I was thinking of covering the dark spot with some white out and keeping it in my white agent 18 case. If they don't give me a new phone I was thinking of exchanging it for a new one at the AT&T store.

 

[BLACK MAC]

Hi,

I dropped my white iphone 3g on the pavement today. Figures the one time I dont have a case on my phone I drop it. Anyways, there are 2 small chips that I dont really care about but on the top left by the power button there is a small chunk taken out with a few dark spots in the chunk. Is there a way to replace the back plastic piece? I cant imagine it being that expensive if you do it yourself.

I had an appointment for a genius to look at my iphone for battery issue and was hoping that they would give me a new one. Would me dropping it ruin my chances of getting a replacement phone? Also, I heard that you are able to exchange your phone at the AT&T store for a different color would the damage prevent me from exchanging it.

Yes they look for damage to the phone. When I exchanged mine they did that to make sure it wasnt a result to physical abuse. If you dropped it more then likely they will send it in for repairs. Your best bet is to try at AT&T and see what they say. You may get lucky at apple though.

 

[boshii]

Yes they look for damage to the phone. When I exchanged mine they did that to make sure it wasnt a result to physical abuse. If you dropped it more then likely they will send it in for repairs. Your best bet is to try at AT&T and see what they say. You may get lucky at apple though.

I had the LG Vu for half a month and i dropped it numerous times. All corners of it had scratches.

I returned it to an ATT store and they accepted it with no restocking fee or anything. I didn't see the CSR check for damage at all.

So it may be easier at an ATT store.

 

[cohenspire]

Apple will check it, but you might get lucky and they will realize the battery issue is not a result of you dropping it after you reported the issue (made your appointment). I do know they will inspect it real hard though, i took mine in after having it a few days with the microscopic crack issue in the plastic. They brought out a magnifying glass and were inspecting it all over for signs of dropping, even though you could clearly see it had not been dropped.

 

[Rlkv011]

Apple will check it, but you might get lucky and they will realize the battery issue is not a result of you dropping it after you reported the issue (made your appointment). I do know they will inspect it real hard though, i took mine in after having it a few days with the microscopic crack issue in the plastic. They brought out a magnifying glass and were inspecting it all over for signs of dropping, even though you could clearly see it had not been dropped.

Do I have to go through the whole activation process again, if they replace it at the genius bar? Do they even have units for replacement?

 

[gceo]

I smashed mine skateboarding, and the Genius Bar gave me a new one because it had some other issues.