Dropped iphone: system works, but touch screen doesn't?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Gustavo.izq, Oct 5, 2015.

  1. Gustavo.izq macrumors newbie

    Oct 5, 2015
    Hey guys,

    New to the forum, but been a reader for long time. Today I dropped my iphone 5s, a long drop from a shelf, and after that my screen responsiveness is completely off. Now, the screen has no scratches, the display is perfectly fine (I guess by the look of it), and the phone itself works fine. It's just that when you put your finger the phone doesn't react-- for the most part. I'd say it's three equal parts of working (but for no longer than one minute), not responding at all, and doing whatever the phone wants to do (opening apps, dialing numbers, sending messages...). Sometimes when i touch it on one side, I'll see another app highlighting, as if the screen though I was pressing on that icon, but I'm not.

    I can use Siri to open up apps and perform tasks, but sometimes it acts as if I was swiping down fast, so it becomes difficult (this is something it does quite often). Even when I'm not touching it, the phone will randomly open apps etc.

    If I lock it then I'm fine, it doesn't unlock itself. When I do get it to work, it does work perfectly, and wifi works and such. It's just the responsiveness.

    I've read it could be the screen has some cable unplugged from the fall, but I wanted to know if anyone has any ideas as to what it could be. I have an appointment at the apple store but I don't know if I'm going to be charged or if they'll have to keep the phone for days (which would suck).

    So far, I've turned off/on, forced restart with home button/power button, restored from previous backup, and upgraded to ios9. Nothing works. Granted, all of this takes enormous amounts of energy and time.

    Thanks in advance! Even if you don't know the fix, just info about what it could be and what it will cost/how long it will take would be helpful.


  2. iPad Retina macrumors 6502a

    iPad Retina

    Jan 6, 2013
  3. Gustavo.izq thread starter macrumors newbie

    Oct 5, 2015
    Thanks for the reply. Does that mean a new screen, or just to assemble mine properly? that has to be easy right?
  4. Gustavo.izq thread starter macrumors newbie

    Oct 5, 2015
    Okay, just been to the Apple Store. In case anyone has to deal with the same issue, here's what went down:

    I arrived at my appointment. The girl, after briefly looking at it, informed me that they would have to change the whole display, at 99 pounds (in the UK). In the unlikely event that they couldn't, she said, they'd have to replace the iphone at 199 pounds, which almost gave me a heart attack. She told to me drop by 4 hours later.

    3 hours later the iphone was ready, but apparently they hadn't been able to fix it. This was a different guy this time. He said "okay, usually we charge 200 for changing it, but because we weren't able to fix it, it doesn't seem right, it's our fault for not being able since there's no water damage to it or anything like that, so well give you a new one for 99 pounds".

    In my case, this worked out kind of alright, since my battery was half dead, so I got a new battery as well, which I had been told would be 70 pounds to change. Now about the battery, this is quite interesting:

    My battery was definitely faulty, and started giving me trouble before my one year wrranty had expired (now it's been a year and a half since I bought it). Supposedly, within the first year, they'll change it. What happens is, my battery issue was that the phone was turning off at 40% battery, or at 20%, only to restart at 30% battery and such. Also, it would run on 1% for no reason at all for 2 hours, then I would have it on airplane mode and loose 30% battery in a couple of hours. Now, this seems to me like a factory defect, not that the battery is aging.

    One lady said she couldn't do anything because it was more than 6 months after the year (had it been like a couple of months after warranty expired, she could maybe try it). Also, she asked me if I had contacted Apple about this issue before the first year. Basically, if I was able to produce proof (email/call) that I had brought up this issue before the warranty had expired, she could try get the manager to okay a free replacement (so, now that I know, Im gonna send an email no matter what before the year expires-- later on, if I need it I have it).

    So in the end, great customer experience, I got for 99 a new phone (which in normal circumstances would be 270 plus). Can't complain.



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3 October 5, 2015