I was doing my morning commute. I was trying to make a call and was also jabbering with my son. I put it in my lap and forgot about it. When I got out of the truck, it went out with me and landed face down on concrete. My truck is a Dodge Ram 4x4, so it is pretty high (high enough to where I need to grab onto the interior handle to get inside).
I took it in to a Best Buy, where I bought it from. They have insurance that covers accidentals (and it is NOT cheap, but I figured I'd use it for a month or two since I knew the iPhone was more fragile than most phones). They replaced it, and my fee was a prorated charge of $7, since I hadn't owned it for almost 3 weeks. The accidental insurance is $14.99/mo. It took them an hour and a half to replace it, though...I don't wanna go through that again.
I had it in a half case, a Griffin Elan, I believe. That case is cheap as hell and is more like a hoster w/clip. It will protect the back and lower back corners, but not the front. It came off my belt twice. I now have a DIO leather hoster that will protect the unit quite a bit better than before, although I want something more rugged. I also need to take the phone out of the DIO case in order to use it (unless I'm listening to music or have my BT headset enabled. I'll most likely get something a bit better from Incase.
I almost debated switching to a more durable phone. I've NEVER had anything that shattered so easily and I've quite a few PDAs (that have been dropped. I've dropped my e62 Nokia several times at the exact same spot as where I dropped the iPhone, but it is still kicking. I've a Sharp Zaurus that I've dropped multiple times (but it has an expensive case).
I will make it priority #1 to get some armor ASAP!
BTW, the tech guy cut his hand on the glass. I'd used it like 3 times with it to my ear...was rolling the dice on whether it'd cut my ear.