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iPad Dropped New iPad Air 2

N

Nickinev

macrumors newbie
Original poster
Aug 5, 2010
10
0
My new iPad is less than two weeks old and I dropped it face down. It has a crack across the top right corner. I didn't get the apple care - is it too late to get it now, or should I just go down to the apple store to see what they can do for me?

Thanks in advance,
Nicole

15538905298_d64374c883_z.jpg
 
Last edited:
Bummers :(

Yes its too late on two counts.
1. That's considered fraud since you are trying to get apple to pay for the replacement for your own mistake.
2. Buying applecare plus after the fact requires an examination by the apple folks so they'll see the damage. They do this because people try #1
 
They can tell you how much you can pay for a screen replacement. Can you get Apple Care+ today? Technically, you probably can but it is actually very wrong to do that. It is like getting into a wreck in your car and then buying insurance and making a claim. It's called insurance fraud. You'll do what you want to do, but since you dropped it, I would go find out how much an out of warranty replacement will cost or a screen replacement. Maybe they'll just swap it for you if you're nice and honest.
 
Sorry that happened. It's probably too late to buy a warranty from Apple. You could buy a warranty from squaretrade.
 
Nickinev said:
My new iPad is less than two weeks old and I dropped it face down. It has a crack across the top right corner. I didn't get the apple care - is it too late to get it now, or should I just go down to the apple store to see what they can do for me?

Thanks in advance,
Nicole
Click to expand...

If you used a credit card for purchase, like American Express, Visa Signature, and others, 90 days of accidental damage and theft protection is provided along with extending the manufacturer warranty.
 
Is that a case on the side? Hard to tell, but if so it looks like you're using a case that doesn't have much edge protection. I would recommend getting a case that has a small lip that wraps over the edge of the screen by a small amount. It's a good investment for something with a screen this big that is very prone to breaking.

Personally I've seen far more broken iPad screens around campus than broken iPhone screens. My boss has broken her iPad screen multiple times, lol. Her first one she dropped and had a crack going through the middle, but it wasn't too bad. Then she dropped it again a few months later and it had cracks everywhere. She gets a new one and a few months after that she drops it on the corner and dents it slightly and puts a diagonal crack across the thing. One of my other coworkers broke hers right after getting it but she hasn't gotten a replacement, so then she puts it in this really fat case to protect it (I mean BIG), even though her screen has multiple spiderweb cracks. I think at that point I would just go caseless? My grandma dropped hers when getting out of the car at a hotel and she wasn't using the case I bought her which had edge protection so it cracked the screen. I told her to take it to the Apple Store to get it replaced (I would have taken it but I live halfway across the state) but instead my grandpa takes it to this local place that is cheaper and has some cheesy "i" name that apparently fixes iPads. They've had to take it there multiple times and the glass still doesn't feel right nor does the home button. The first time the glass was all crooked and pulling away from the body. The glass seems way too thick as there is a lip around the edge and the home button is sunk in. Additionally the replacement screen doesn't have an oleophobic coating. So whatever you do, don't take it anywhere but the Apple Store or a certified Apple repair location!
 
Unless I'm wrong, you might be in luck. It looks like a hairline crack to me, which is covered under their warranty. You could see what they say
 
Squilly said:
Unless I'm wrong, you might be in luck. It looks like a hairline crack to me, which is covered under their warranty. You could see what they say
Click to expand...

You are wrong. Damage caused by accident is not covered. Read the warranty.
 
Nickinev said:
My new iPad is less than two weeks old and I dropped it face down. It has a crack across the top right corner. I didn't get the apple care - is it too late to get it now, or should I just go down to the apple store to see what they can do for me?

Thanks in advance,
Nicole

Image
Click to expand...

House insurance if you don't want to pay for the repair price. That, or sell it as a barely used, as good as new iPad on EBay :p


Jk
 
Squilly said:
Unless I'm wrong, you might be in luck. It looks like a hairline crack to me, which is covered under their warranty. You could see what they say
Click to expand...

I took it in today and it was covered under the warranty! They replaced it for free. I was so happy. Thanks for all the advice. I really appreciate it!

Nicole

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macduke said:
Is that a case on the side? Hard to tell, but if so it looks like you're using a case that doesn't have much edge protection. I would recommend getting a case that has a small lip that wraps over the edge of the screen by a small amount. It's a good investment for something with a screen this big that is very prone to breaking.
Click to expand...

Yes, the case is not very good. It was a temporary case (big mistake). I have another (better) case on order.

Nicole
 
Nickinev said:
I took it in today and it was covered under the warranty! They replaced it for free. I was so happy. Thanks for all the advice. I really appreciate it!

Nicole

----------



Yes, the case is not very good. It was a temporary case (big mistake). I have another (better) case on order.

Nicole
Click to expand...

Nice!, glad it worked out for you!
 
Nickinev said:
I took it in today and it was covered under the warranty! They replaced it for free. I was so happy. Thanks for all the advice. I really appreciate

Nicole
Click to expand...

That's awesome! You should consider hitting Apple back by purchasing AppleCare.
 
GoCubsGo said:
You are wrong. Damage caused by accident is not covered. Read the warranty.
Click to expand...

No, you are wrong. Apple will replace an iPad with a single crack in the screen, regardless of how it got there. It happened to my wife, and a few others on this forum over the years.
 
Nickinev said:
I took it in today and it was covered under the warranty! They replaced it for free. I was so happy. Thanks for all the advice. I really appreciate it!
Click to expand...

Do you mind if I ask why the warranty covered this? I was under the impression any drop by the user was not covered.

It should say on the recipt they gave you, please let us know for future reference.

Thanks, and glad to hear it was replaced.
 
mcdj said:
No, you are wrong. Apple will replace an iPad with a single crack in the screen, regardless of how it got there. It happened to my wife, and a few others on this forum over the years.
Click to expand...
Neat
 
OP, contact your credit card company ASAP. Most major CC like Visa or AMEX either have a 45 or 90 day accidental insurance at no cost which will cover that. :)
 
Nickinev said:
I took it in today and it was covered under the warranty! They replaced it for free. I was so happy. Thanks for all the advice. I really appreciate it!

Nicole

----------



Yes, the case is not very good. It was a temporary case (big mistake). I have another (better) case on order.

Nicole
Click to expand...

You are not very lucky just because someone at Apple store think you are too pretty! :apple:
 
GoCubsGo said:
They can tell you how much you can pay for a screen replacement. Can you get Apple Care+ today? Technically, you probably can but it is actually very wrong to do that. It is like getting into a wreck in your car and then buying insurance and making a claim. It's called insurance fraud. You'll do what you want to do, but since you dropped it, I would go find out how much an out of warranty replacement will cost or a screen replacement. Maybe they'll just swap it for you if you're nice and honest.
Click to expand...

This is the perfect answer :).
 
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