DSL Keeps Timing Out!!!

Discussion in 'Mac Basics and Help' started by 103734, Jun 24, 2009.

  1. 103734 Guest

    Apr 10, 2007
    Well for the last year I have been having problems with my DSL Internet, everyone once in a while (it accually happened when I was typing this post :mad:), the internet will just go out, I will get no response and the internet light on my modem with go out, when it goes out it stays out for about 28 seconds, most of the time its about 28 seconds exactly but sometimes it can go out for 10 seconds and other times I can go out for a few mins.

    I really don't know what to do, I got Verizon to send me a new modem, I replaced all my filters, and I replaced the phone line into the modem. I called Verizon but I can't recreate the problem for them so they won't send anyone out, last time I called them the girl on the line said it would be a good idea to send someone out then asked me if I had any other problems then hung up :confused:.

    Do you guys have any ideas about what could be causing this?
  2. milk242 macrumors 6502a

    Jun 28, 2007
    Do you have a router in between your computer and modem? If so I would first plug my computer directly into the modem and see if it still disconnects.
  3. surflordca macrumors 6502a


    Nov 16, 2007
    Ontario, Canada
    2 things to try

    Try rebooting the computer and also turn off you modem from the power button for at least 30 seconds...
    Hope it helps
  4. 103734 thread starter Guest

    Apr 10, 2007
    yes I do have a router between it and it still happens even when my PC is connected directly to it.

    and the rebooting thing does not help :(. right now I was trying to play l4d and it went out 5 times in 20 mins, then 2 more times after I stopped playing.

    I went a week without it happening and it just started again out of the blue..

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