My friend backed up to this Iomega hard drive that came with Retrospect Express. Needless to say, her hard drive crashed and I'm stuck with the daunting task of getting her data back off the retrospect image. Now I went to both Iomega and Roxio's websites and I must say: These people are really really really retarded - (It's beyond me why either of these buffoons are still in business) Iomega's support doesn't even recognize my serial number and searching for the model: RPHD-TG yeilds 0 results. It's as if they didn't even make the drive. And then there's the jerks at Roxio who want $129.00 for a copy of free software that came with a $60 hard drive. Seriously, what do I do in this situation? Why should I give these incompetent morons a dime when I have the hard drive right in front of me? There's got to be some kind of extraction tool, solution, or something.