Long story short
Bought a 10.5 from apple shop in Hong Kong
There were 6+ spots of dust in LCD
No doubt, I went to apple shop and they allowed me to exchange a new one by refund.
Several days ago just found a spot of dust again and I went to apple shop yestersay.
With such quality, this time I decided to subscribe to apple care+ before the repair / exchange process.
They briefly checked the unit and said OK therefore my iPad is now covered by AppleCare+ with $688hkd paid. (Around 88usd)
Afterwards I went to Genius Bar, staff immediately found the spot with my pointing and suggested another exchange.
But I need to refund the unit again and buy a new one, and I rejected.
Becoz every time I refund, it takes 2weeks+ to get the credit back from bank.
Therefore it will be 3rd $6788 HK dollars which is eight hundred something usd x2 held by bank just for refunding.
Finally I requested a service unit for free and they said I need to order and ETA will be 2 weeks+.
I am not sure if the service unit will be fine.
But this is totally not acceptable as there are at least 3+ users have a "dusty" iPad Pro 10.5 in a Hong Kong forum I frequently visit.
Guys, if you are buying 10.5
Check carefully before leaving the shop.
Besides, mine is 256 space grey cellular.
Good luck.
Jason
Bought a 10.5 from apple shop in Hong Kong
There were 6+ spots of dust in LCD
No doubt, I went to apple shop and they allowed me to exchange a new one by refund.
Several days ago just found a spot of dust again and I went to apple shop yestersay.
With such quality, this time I decided to subscribe to apple care+ before the repair / exchange process.
They briefly checked the unit and said OK therefore my iPad is now covered by AppleCare+ with $688hkd paid. (Around 88usd)
Afterwards I went to Genius Bar, staff immediately found the spot with my pointing and suggested another exchange.
But I need to refund the unit again and buy a new one, and I rejected.
Becoz every time I refund, it takes 2weeks+ to get the credit back from bank.
Therefore it will be 3rd $6788 HK dollars which is eight hundred something usd x2 held by bank just for refunding.
Finally I requested a service unit for free and they said I need to order and ETA will be 2 weeks+.
I am not sure if the service unit will be fine.
But this is totally not acceptable as there are at least 3+ users have a "dusty" iPad Pro 10.5 in a Hong Kong forum I frequently visit.
Guys, if you are buying 10.5
Check carefully before leaving the shop.
Besides, mine is 256 space grey cellular.
Good luck.
Jason
Last edited:
