Dust Particle

http://www.google.com/search?hl=en&...ums.macrumors.com&aq=f&aqi=&aql=&oq=&gs_rfai=

 

This crops up every now and then, there's a thing called mroogle. Others in your situation might be able to help.

Pretty sure under UK law you're allowed to return the goods if you're not entirely satisfied regardless. So you should be able to get a refund.

Is the HE limit for purchases just one mac?? That's crazy.

EDIT: GGJstudios beat me too it.

 

http://storeimages.apple.com/1730/store.apple.com/Catalog/US/Images/salespoliciesEdIndividual.html

 

As mentioned, you can use MRoogle to search the forum and include "mac" as a search term. You can also add "-iphone -ipad" (without the quotes) to your search to eliminate threads that mention those.

 

Regardless of there being a limit on the number of machines you are entitled too. if a faulty device is provided to you and subsequently swapped/replaced for another you would still only be in possession of one device. It should be for them to ensure you are still compliant. The sale of goods act is there for a reason. But it's not an open door for backing "faulty goods" "faulty" being as determined by the consumer not the manufacture. This is unfortunately where the dreaded terms & conditions can throw a spanner in the works.

Certainly these days there is significant increase in the number of people trying to "back" goods. Manufactures are well prepared for it, but not unreasonable. Two months ago I returned four days after purchase a non avchd handycam for an avchd model without quibble only having to pay the difference simply stating compatibility as reason for return. Issues come to hand more so in the car industry and hp consumer goods market as people realise they can't make repayments and hope to "back the goods" in order to cancel the contract and repayments.

However, in your case the product isn't actually faulty, simply blemished. There is a difference and it's best to be aware of that, Faulty would determine the machine to be inoperable and incapable of carrying out the function for which it is intended. A blemish is considered no more than a defect of packaging, companies vary on there dealing of blemishes.

I'd guess you'd have a hard time getting the manufacture to accept the product as faulty, you best bet is to state you find it distracting and diminishes form your enjoyment, as it has indeed done.

Off hand I'd say your best bet is to explain it is your first purchase of what would have been many (assuming you where to continue to be a future customer) and try and get them to swap the device for an identical machine.

But always remember with blemishes you are at the mercy of the manager, be polite, civil and respectful. If you state you'll never buy another product from them again it's going to be difficult to get things sorted.

 

14 Day no quibble exchange. I did this just last week on HE purchased MBP due to the lid not being aligned with the base properly. Ring the applecare number and tell them you have a new MBP that you're not happy with and want it exchanging within your 14 day period. They put you through to the dept that arrange a replacement and at the same time arrange a courier to collect your faulty one. I rang on Friday last week and my new one arrives tomorrow, the faulty ones being collected Wednesday.

 

0844 2090611 they tried to tell me to return to the point of purchase but once I explained that I bought it direct on the website they put me through to the guy that arranged the replacement and couriers. Just make sure they don't fob you off with taking to a service centre you have 14days no quibble.

As for the :

2.8 The following quantity limits per academic school year apply to purchases on the Apple Online Store for Education:

- Desktop: One (1) may be purchased per academic year
- Mac mini: One (1) may be purchased per academic year
- Notebook: One (1) may be purchased per academic year
- Display: A maximum of two (2) may be purchased per academic year
- Software: A maximum of two (2) per software title may be purchased per academic year
- Apple TV: There is no limit on the quantity of Apple TV purchases per academic year
- iPod: There is no limit on the quantity of iPod purchases per academic year

Its there in the terms and conditions but I know a fair few people that have bought 2-4 notebooks through the scheme in one year and not heard a peep from apple. I mean lets face it, they are still making a huge mark up even at HE pricing.

 

I got my new macbook pro on Friday eve and found a single dead pixel on the right hand of the screen. Luckily got an exchange unit this morning from a retail store.

I think Apple are quiet lenient within the first few days for exchanging etc.

Let us know how you get on.

 

Your welcome mate, sure you'll be fine.

 

This made my day. OP just got his butt handed to him.
(some guys are just too lazy to do any work for themselves)

 

I would call them to make sure that they do this.

 

It's a bit late, as this thread is over a year old.

 

holy crud, you're right. i didn't even pay attention to the date.