Dust Particle

davey101

macrumors newbie
Original poster
Aug 1, 2010
9
0
Hey,

So I bought a Macbook Pro 15" i5 at the weekend and it arrived this morning. This is my first ever Mac, but I followed the battery calib etc before playing. :D

I turned it on, set everything up and found something that stood out like a sore thumb on the screen (and i'm always on white background forums/websites). At first I thought it was a dead/stuck pixel, called Apple and they told me to take it to an authorised dealer to do some tests on it.

However, I turned the screen off and looked, and it's definitely a spec of dust under the glass! I'm pretty pee'd off as this is my first Mac and this is not a good experience so far lol. What were Apple's QC unit doing? lol

My question is, shall I take it to the AD to have a look at it, and what do you think they will do? Or shall I ring Apple again in the morning? It's currently 11:15pm here in UK.

I bought it under Higher Education discount, so I guess if i return it for a refund, I won't be able to buy any other Pro? :*(

Sorry for the long winded post, but just wanted your opinions!

Thanks :D
 

Schtumple

macrumors 601
Jun 13, 2007
4,904
131
benkadams.com
This crops up every now and then, there's a thing called mroogle. Others in your situation might be able to help.

Pretty sure under UK law you're allowed to return the goods if you're not entirely satisfied regardless. So you should be able to get a refund.

Is the HE limit for purchases just one mac?? That's crazy.

EDIT: GGJstudios beat me too it.
 

GGJstudios

macrumors Westmere
May 16, 2008
44,428
796
Is the HE limit for purchases just one mac?? That's crazy.
http://storeimages.apple.com/1730/store.apple.com/Catalog/US/Images/salespoliciesEdIndividual.html
Purchase Quantity

Faculty, Staff and Students purchasing from the Apple Store for Education Individuals will be allowed to purchase the following quantities of product per academic school year:

Desktop: One (1) may be purchased per academic year
Mac mini: One (1) may be purchased per academic year
Notebook: One (1) may be purchased per academic year
Display: A maximum of two (2) may be purchased per academic year
Software: A maximum of two (2) per software title may be purchased per academic year
Apple TV: There is no limit on the quantity of Apple TV purchases per academic year
iPod: There is no limit on the quantity of iPod purchases per academic year

**The above purchases can be made either online or through your Authorized Campus Reseller. Total product quantities remain the same regardless of where your purchase is made.
 

davey101

macrumors newbie
Original poster
Aug 1, 2010
9
0
I tried searching, but it's all mainly iPhones and iPads :(

Yeh it's something like each student can order 1 macpro, 1mbp, 1mb etc in one academic year :(
 

GGJstudios

macrumors Westmere
May 16, 2008
44,428
796
I tried searching, but it's all mainly iPhones and iPads :(

Yeh it's something like each student can order 1 macpro, 1mbp, 1mb etc in one academic year :(
As mentioned, you can use MRoogle to search the forum and include "mac" as a search term. You can also add "-iphone -ipad" (without the quotes) to your search to eliminate threads that mention those.
 

RubbishBBspeed

macrumors regular
Aug 1, 2009
231
0
Regardless of there being a limit on the number of machines you are entitled too. if a faulty device is provided to you and subsequently swapped/replaced for another you would still only be in possession of one device. It should be for them to ensure you are still compliant. The sale of goods act is there for a reason. But it's not an open door for backing "faulty goods" "faulty" being as determined by the consumer not the manufacture. This is unfortunately where the dreaded terms & conditions can throw a spanner in the works.

Certainly these days there is significant increase in the number of people trying to "back" goods. Manufactures are well prepared for it, but not unreasonable. Two months ago I returned four days after purchase a non avchd handycam for an avchd model without quibble only having to pay the difference simply stating compatibility as reason for return. Issues come to hand more so in the car industry and hp consumer goods market as people realise they can't make repayments and hope to "back the goods" in order to cancel the contract and repayments.

However, in your case the product isn't actually faulty, simply blemished. There is a difference and it's best to be aware of that, Faulty would determine the machine to be inoperable and incapable of carrying out the function for which it is intended. A blemish is considered no more than a defect of packaging, companies vary on there dealing of blemishes.

I'd guess you'd have a hard time getting the manufacture to accept the product as faulty, you best bet is to state you find it distracting and diminishes form your enjoyment, as it has indeed done.

Off hand I'd say your best bet is to explain it is your first purchase of what would have been many (assuming you where to continue to be a future customer) and try and get them to swap the device for an identical machine.

But always remember with blemishes you are at the mercy of the manager, be polite, civil and respectful. If you state you'll never buy another product from them again it's going to be difficult to get things sorted.
 

davey101

macrumors newbie
Original poster
Aug 1, 2010
9
0
Thanks for your reply!

I purchased it over the phone, so was told to take it to the nearest Apple store. There isn't one near me though, the closest is around 50 miles away lol, so the Apple CS gent told me to take it to an authorised dealer which is about 10 miles from my location

I'll make the trip tomorrow, I hope all goes well :D because I'm sure I'll be an Apple user for the rest of my life lol
 

Adidas Addict

macrumors 65816
Sep 9, 2008
1,455
0
England
14 Day no quibble exchange. I did this just last week on HE purchased MBP due to the lid not being aligned with the base properly. Ring the applecare number and tell them you have a new MBP that you're not happy with and want it exchanging within your 14 day period. They put you through to the dept that arrange a replacement and at the same time arrange a courier to collect your faulty one. I rang on Friday last week and my new one arrives tomorrow, the faulty ones being collected Wednesday.
 

Adidas Addict

macrumors 65816
Sep 9, 2008
1,455
0
England
Which is the Apple Care number you used? 0800 039 1010?
0844 2090611 they tried to tell me to return to the point of purchase but once I explained that I bought it direct on the website they put me through to the guy that arranged the replacement and couriers. Just make sure they don't fob you off with taking to a service centre you have 14days no quibble.

If you are not satisfied with any Product or the terms of any entitlement to Services you have purchased from us, you may return the Product to us or cancel the entitlement to Services and obtain a refund of the price of the returned Product or Service entitlement if you contact us within 14 Calendar Days of delivery of the Product or entering into the contract for the purchase of Services.
As for the :

2.8 The following quantity limits per academic school year apply to purchases on the Apple Online Store for Education:

- Desktop: One (1) may be purchased per academic year
- Mac mini: One (1) may be purchased per academic year
- Notebook: One (1) may be purchased per academic year
- Display: A maximum of two (2) may be purchased per academic year
- Software: A maximum of two (2) per software title may be purchased per academic year
- Apple TV: There is no limit on the quantity of Apple TV purchases per academic year
- iPod: There is no limit on the quantity of iPod purchases per academic year

Its there in the terms and conditions but I know a fair few people that have bought 2-4 notebooks through the scheme in one year and not heard a peep from apple. I mean lets face it, they are still making a huge mark up even at HE pricing.
 

davey101

macrumors newbie
Original poster
Aug 1, 2010
9
0
Thanks for that Adidas Addict! You're a star!

I'll call them in the morning and see what they say! I'd have expected the QC to be top notch seen as we're paying top dollar for these machines! :cool:

I got the extended 3 year Apple Care, but I haven't activated it yet seen as there is still the 14 day money back guarantee
 

jamies90

macrumors regular
May 24, 2009
162
12
London, UK
I got my new macbook pro on Friday eve and found a single dead pixel on the right hand of the screen. Luckily got an exchange unit this morning from a retail store.

I think Apple are quiet lenient within the first few days for exchanging etc.

Let us know how you get on.
 

Adidas Addict

macrumors 65816
Sep 9, 2008
1,455
0
England
Thanks for that Adidas Addict! You're a star!

I'll call them in the morning and see what they say! I'd have expected the QC to be top notch seen as we're paying top dollar for these machines! :cool:

I got the extended 3 year Apple Care, but I haven't activated it yet seen as there is still the 14 day money back guarantee
Your welcome mate, sure you'll be fine.
 

davey101

macrumors newbie
Original poster
Aug 1, 2010
9
0
So I called them up this morning! And got some great news!

A courier service is going to deliver my new MBP and taking my current MBP away! The gent on the phone said there's no point in going with a repair as the machine is less than a day old, so they'd exchange it instead!

I knew going for an Apple product was a good idea :D

Thanks for your awesome replies! :D
 

davey101

macrumors newbie
Original poster
Aug 1, 2010
9
0
I received the new MBP and this one is perfect! :D

Courier is going to collect my old one tomorrow hopefully!

But there is one problem, the Apple Care Protection Plan has not been transferred over to my new machine. Will they transfer it over once the receive the old machine at their warehouse? Or should I call them regarding this?
 

Eager Beaver

macrumors 6502a
Sep 28, 2011
599
0
Chicago, IL
As mentioned, you can use MRoogle to search the forum and include "mac" as a search term. You can also add "-iphone -ipad" (without the quotes) to your search to eliminate threads that mention those.

This made my day. OP just got his butt handed to him.
(some guys are just too lazy to do any work for themselves) :rolleyes:
 

GuitarG20

macrumors 65816
Jun 3, 2011
1,020
1
I received the new MBP and this one is perfect! :D

Courier is going to collect my old one tomorrow hopefully!

But there is one problem, the Apple Care Protection Plan has not been transferred over to my new machine. Will they transfer it over once the receive the old machine at their warehouse? Or should I call them regarding this?
I would call them to make sure that they do this.
 
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